WiredTree Down Again [merged]

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Posted by Fastian, 09-21-2009, 03:24 PM
2nd time in a week, Wired tree is down again

Certainly not feeling good...
This can not keep happening again & again.
Posted by WHU-Mike, 09-21-2009, 03:25 PM
I can confirm this. My vps is down too and so is their website.
Posted by reloaded, 09-21-2009, 03:25 PM
Yes, WiredTree is down again -- all my servers, their site, grove, everything.
Posted by Dannyarr, 09-21-2009, 03:25 PM
Yup, down for me as well... bit troubling.
Posted by WiredTree Zac, 09-21-2009, 03:25 PM
It won't keep happening again and again. We will make sure of that. We already have network maintenance in the works to swap out hardware. Please hang tight it will be resolved ASAP.
Posted by VidiJoe, 09-21-2009, 03:26 PM
Same here 2 dedicated servers down
Posted by SaaSMX, 09-21-2009, 03:28 PM
+1 here too
Posted by Jedito, 09-21-2009, 03:29 PM
we have 1 server down, other are up.
Posted by SwiftModders, 09-21-2009, 03:30 PM
This is the second time? When was the first as I wasn't down the first time? But I can confirm it's down.
Posted by reloaded, 09-21-2009, 03:31 PM
The first time this month was 4 days ago, down for around 30-40 minutes.
Posted by jrandall, 09-21-2009, 03:32 PM
Down for me too (VPS).

This is the third time this month. First time was an overnight outage, I don't know how long it lasted because I went to bed. The second was resolved in under an hour, and then now/today.

At least we know you guys (WT) are working on it.
Posted by Fastian, 09-21-2009, 03:33 PM
WiredTree let me down when I needed them the most.

I explained my situation last time when it happened. But unfortunately, I am down again.
Posted by badboyx, 09-21-2009, 03:33 PM
yes its down ... but we need to know what is the reason for this downtime
thanks
Posted by Jedito, 09-21-2009, 03:34 PM

Quote:

Originally Posted by AH-John

This is the second time? When was the first as I wasn't down the first time? But I can confirm it's down.

It was 4 days ago (September 17)
Posted by diesel12, 09-21-2009, 03:34 PM
Plus one with dedicated... also noticed a pattern / series of very brief (less than 5 minutes) random outages over last three months or so...
Posted by Fastian, 09-21-2009, 03:34 PM
Well, its back for me
Posted by Jedito, 09-21-2009, 03:35 PM

Quote:

Originally Posted by diesel12

Plus one with dedicated... also noticed a pattern / series of very brief (less than 5 minutes) random outages over last three months or so...

I got reports of that too, but only affecting to some servers, not to all them.
Posted by reloaded, 09-21-2009, 03:35 PM
OK -- up for me. Fast, but scary -- please let us know exactly what went wrong this time.
Posted by SwiftModders, 09-21-2009, 03:35 PM
Back up and running for me.
Posted by VidiJoe, 09-21-2009, 03:35 PM
2 servers back up (hopefully staying up)
Posted by SaaSMX, 09-21-2009, 03:37 PM
Up again here
Posted by reloaded, 09-21-2009, 03:39 PM
Well I guess it's safe to say that it's fixed now. I KNOW that things go wrong, and that shift happens, but it's REALLY good to know that when it does, WiredTree is FAST to work on the problem.
Posted by jrandall, 09-21-2009, 03:40 PM
I'm up now, and so is WT.
Posted by SwiftModders, 09-21-2009, 03:40 PM

Quote:

Originally Posted by Jedito

It was 4 days ago (September 17)

It must have been distributed oddly because I can't report any outages outside of this one.
Posted by reloaded, 09-21-2009, 03:43 PM

Quote:

Originally Posted by AH-John

It must have been distributed oddly because I can't report any outages outside of this one.

Yes - Zac said that it affected about 55% of traffic only.
Posted by Fastian, 09-21-2009, 03:45 PM
Zac,

What happened this time ?? Was it the same problem ?
Posted by WiredTree Zac, 09-21-2009, 04:00 PM
No, it wasn't the same issue. This is unfortunately a human error that was made when one of our network staff was reconfiguring a distribution switch in preparation for a network upgrade and made a configuration error which dropped a few of our racks offline. He will be appropriately flogged. Sorry about that.
Posted by WHU-Mike, 09-23-2009, 01:45 PM
9/23 -
My VPS is down again and I can not connect to grove. Anyone else having this issue?
Posted by WiredTree Zac, 09-23-2009, 01:48 PM
One of our VPS nodes hit a Virtuzzo bug which is requiring it to be rebooted. Everything else is up and normal.
Posted by huckyboy, 09-23-2009, 10:32 PM
Had my VPS down also at 9/23. I checked on Parallels that my container was rebooted.

Quote:

Sep 23, 2009 01:55:45 PM Starting Running
Sep 23, 2009 01:55:40 PM The Container is performing an unknown operation at the moment. It may continue for some time.non-existent Starting
Sep 23, 2009 01:52:40 PM Stopping The Container is performing an unknown operation at the moment. It may continue for some time.non-existent
Sep 23, 2009 01:52:25 PM Running Stopping

I never had any prior notice before this reboot! This is really bugging me. I just moved in to WiredTree like a month or two ago and I've already given 2 months worth of refunds to my clients because of this downtime.
Posted by SaaSMX, 10-01-2009, 09:21 PM
Down again at 10/01

Anyone else ?
Posted by veeblox, 10-01-2009, 10:00 PM
Not Here Bud!
- Wootton Bassett, Wiltshire GB

- Many Thanks,
Posted by RSkeens, 10-01-2009, 10:06 PM

Quote:

Originally Posted by VS-fam

Down again at 10/01

Anyone else ?

Your server / VPS or their main site? Their main site loads for me.
Posted by badboyx, 10-02-2009, 04:06 AM
yes i can confirm its down here is a traceroute

Tracing route to ns1.wiredtree.com [208.75.148.98]...
hop rtt rtt rtt ip address fully qualified domain name
1 1 2 2 70.84.211.97 61.d3.5446.static.theplanet.com
2 0 0 0 70.87.254.1 po101.dsr01.dllstx5.theplanet.com
3 0 0 0 70.85.127.105 po51.dsr01.dllstx3.theplanet.com
4 2 0 0 70.87.253.85 et2-1.ibr01.hstntx2.theplanet.com
5 2 3 1 208.172.139.129 cr1-tengig0-7-3-0.dallas.savvis.net
6 26 26 26 204.70.194.46 cr1-pos-0-7-5-2.chicago.savvis.net
7 27 26 26 204.70.195.114 ber1-tengig-9-0-0.chicago.savvis.net
8 26 26 26 204.70.204.206 acr1-ge-1-1-0.chicago.savvis.net
9 * * *
10 * * *
11 * * *
12 * * *

Trace aborted
Posted by reloaded, 10-02-2009, 04:08 AM
WiredTree is completely down, as are all my servers. Again.
Posted by reloaded, 10-02-2009, 04:10 AM

Quote:

Originally Posted by veeblox

Not Here Bud!
- Wootton Bassett, Wiltshire GB

- Many Thanks,

Is your website hosted at WiredTree? It's down for me...
Posted by IndiaNets, 10-02-2009, 04:11 AM
It's down for me as well. 4th time in last 30 days
Posted by WiredTree Zac, 10-02-2009, 04:11 AM
There is scheduled maintenance going on right now. Email notifications were sent out previously.
Posted by badboyx, 10-02-2009, 04:13 AM

Quote:

Originally Posted by WiredTree Zac

There is scheduled maintenance going on right now. Email notifications were sent out previously.

thanks for noticing us
Posted by reloaded, 10-02-2009, 04:15 AM
Network Maintenance (Thursday, October 2, 2009 2AM - 34AM CST (07:00 - 09:00GMT))

Dear Valued WiredTree Client,

This is a network manintenance notification.

The network maintenance on Thursday, October 1 was not completed in time, and this new window is to complete the work.
Posted by reloaded, 10-02-2009, 04:29 AM
Still down.
Posted by Jedito, 10-02-2009, 04:32 AM
5th downtime in one month, although there was a maintenance notice, the email said that it "may be" brief interruptions, my servers has been down for over 30 minutes already, that's not "brief"
I'm not happy at all.
Posted by Dannyarr, 10-02-2009, 04:37 AM

Quote:

Originally Posted by Jedito

5th downtime in one month, although there was a maintenance notice, the email said that it "may be" brief interruptions, my servers has been down for over 30 minutes already, that's not "brief"
I'm not happy at all.

This. Hopefully things will now return to normal.
Posted by WiredTree Zac, 10-02-2009, 04:38 AM
Believe me, I am not happy either with how long this is taking. We have network staff on site working on the issue, so it shouldn't be much longer.
Posted by badboyx, 10-02-2009, 04:41 AM
hey Zac
why not posting every updates on your twitter
thanks
Posted by tungnguyen, 10-02-2009, 04:43 AM
My server is down too, this is the first time for me, been very happy customer in the past year, please fix the issue asap. Thanks
Posted by stylecrime, 10-02-2009, 04:49 AM
I don't think I received any notification that the maintenance had been moved to the 2nd...
Posted by rajuru, 10-02-2009, 04:50 AM
i am very frustrated this time. it is second time that downtime is unexpected. they emailed about maintenance but did not mention any expected downtime. same happened in previous mail. when I informed, they said they will make sure to prevent in future. but still happened this time. if they mentioned about downtime, i could inform my customers and that won't cause any problem to me. but they didnt tell and so I. now customers are poking me over IMs.

very frustrated.
Posted by Jedito, 10-02-2009, 04:52 AM
2 of them seems back, 50 minutes down.
Posted by badboyx, 10-02-2009, 04:53 AM

Quote:

Originally Posted by stylecrime

I don't think I received any notification that the maintenance had been moved to the 2nd...

anyway they are working hard now to get everything back
you have to wait
Posted by Jedito, 10-02-2009, 04:54 AM
and again down...
Posted by rajuru, 10-02-2009, 04:57 AM
its coming fine. about 33 minutes of downtime according to freewebmonitoring.com. i am getting sites and ping replies. however, nwtools.com still fails to complete the trace successfully.
Posted by SaaSMX, 10-02-2009, 05:00 AM
All down...I got noticed about their 2nd maintenance, but that was supposed to be over 1 hour ago.

Not to mention that, 8 hours ago they cancelled my account out of mistake.

I hate to say and admit that now in my head the question "are you being a fool ?" is starting to rise after I ditch LiquidWeb to focus on wiredtree...
Posted by WiredTree Zac, 10-02-2009, 05:01 AM
Everything came back up a few minutes ago, although it may be taking a few minutes for some routes to propagate.
Posted by reloaded, 10-02-2009, 05:02 AM
My dedicated server is still down.
Posted by stylecrime, 10-02-2009, 05:03 AM

Quote:

Originally Posted by badboyx

anyway they are working hard now to get everything back
you have to wait

Hey badboy, I totally understand that this was unintentional and I know, from past experience, that Zac and the other WT staff are doing their best to get everything up again. WT are the best host I've ever had. But I'm still kind of bummed that I have to send out my third downtime notification in a month.
Posted by SaaSMX, 10-02-2009, 05:03 AM
Nothing is coming back for me neither for some proxy sites I checked
Posted by rajuru, 10-02-2009, 05:04 AM
ops! again not coming! simply weird.

64 bytes from IP_REMOVED: icmp_seq=37 ttl=48 time=664 ms
64 bytes from IP_REMOVED: icmp_seq=38 ttl=48 time=504 ms
64 bytes from IP_REMOVED: icmp_seq=39 ttl=48 time=464 ms
64 bytes from IP_REMOVED: icmp_seq=40 ttl=48 time=1001 ms
64 bytes from IP_REMOVED: icmp_seq=41 ttl=48 time=581 ms
64 bytes from IP_REMOVED: icmp_seq=42 ttl=48 time=541 ms
64 bytes from IP_REMOVED: icmp_seq=166 ttl=48 time=2364 ms
64 bytes from IP_REMOVED: icmp_seq=167 ttl=48 time=1387 ms
64 bytes from IP_REMOVED: icmp_seq=168 ttl=48 time=480 ms
64 bytes from IP_REMOVED: icmp_seq=169 ttl=48 time=480 ms

64 bytes from IP_REMOVED: icmp_seq=430 ttl=48 time=1001 ms
64 bytes from IP_REMOVED: icmp_seq=431 ttl=48 time=596 ms
64 bytes from IP_REMOVED: icmp_seq=432 ttl=48 time=622 ms
64 bytes from IP_REMOVED: icmp_seq=433 ttl=48 time=580 ms
64 bytes from IP_REMOVED: icmp_seq=434 ttl=48 time=762 ms
64 bytes from IP_REMOVED: icmp_seq=435 ttl=48 time=740 ms
64 bytes from IP_REMOVED: icmp_seq=436 ttl=48 time=700 ms
64 bytes from IP_REMOVED: icmp_seq=699 ttl=48 time=2523 ms
64 bytes from IP_REMOVED: icmp_seq=700 ttl=48 time=1580 ms
64 bytes from IP_REMOVED: icmp_seq=701 ttl=48 time=618 ms
64 bytes from IP_REMOVED: icmp_seq=702 ttl=48 time=440 ms
64 bytes from IP_REMOVED: icmp_seq=703 ttl=48 time=981 ms
64 bytes from IP_REMOVED: icmp_seq=704 ttl=48 time=559 ms
Posted by QuickWeb-Roel, 10-02-2009, 05:06 AM
Wiredtree.com is down along with my server
Posted by reloaded, 10-02-2009, 05:11 AM
70 minutes down.
Posted by WiredTree Zac, 10-02-2009, 05:11 AM
Our network technicians are still ironing out a few issues, hang tight.
Posted by Jedito, 10-02-2009, 05:23 AM
up for some minutes, and now down again...
Posted by reloaded, 10-02-2009, 05:25 AM
Everything down again, including wiredtree.com
Posted by badboyx, 10-02-2009, 05:26 AM

Quote:

Originally Posted by Jedito

up for some minutes, and now down again...

seems to be they're fixing a routing issue because the hubs every minutes are switching between ntt and savvis
Posted by IndiaNets, 10-02-2009, 05:28 AM
It came back for me and again went DOWN!!!

You are out of the maintenance window - it's ridiculous
Posted by SaaSMX, 10-02-2009, 05:28 AM
Ironing out few issues ? If that would be the case we would have minor glitches, but we are completely down.

One hour and twenty minutes down outside your schedule maintenance, we have been hanging tight, but now I'm starting to get petrified.
Posted by zcarter123, 10-02-2009, 05:28 AM
According to wiredtree...

"During this maintenance window, there may be one or more brief interruptions while network traffic is rerouted across our providers and other network equipment. Any interruptions will be addressed immediately by the on site network engineers."

:\

My site is still down...it's past the "4am window" by almost half an hour now. I have hundreds of paying customers (most are from other countries so this is in the middle of the day for them..) for a service they aren't getting now. I'm going to lose money... I can't afford this again. grr
Posted by mariusx, 10-02-2009, 05:29 AM
same here .. server was down at least 1h and was up few seconds and is down again
I'm from Europe and now is 12 AM... at least in States is night
Posted by Fastian, 10-02-2009, 05:31 AM

Quote:

Originally Posted by WiredTree Zac

Our network technicians are still ironing out a few issues, hang tight.

There is an Up / Down dance going on right now .
And we are already 30 minutes out of your "Scheduled maintenance"

I think all of us would be happy to hear an update on the status.

The notice that was sent said there will be "one or more brief interruptions",
it was not told that there will be 1:15+ hour downtime ..........

Not happy at all.
Posted by IndiaNets, 10-02-2009, 05:32 AM
SLA - http://74.125.153.132/search?q=cache...ient=firefox-a

I just want to confirm if WT again says it was not 100% down, but 55% or 70% as in last downtime. We are no more happy with the quality of service.
Posted by reloaded, 10-02-2009, 05:33 AM
90 minutes down.
Posted by SaaSMX, 10-02-2009, 05:33 AM
The saddest part is that there is no credit enough to gain back our customers trust.
Posted by Fastian, 10-02-2009, 05:36 AM
No more UP/Down dance.
Everything is completely down again. Including WiredTree main site and Grove.

Cant even send a support ticket right now.

ZAC, what's up now?? We are 35 minutes out of Maintenance window.
Posted by reloaded, 10-02-2009, 05:36 AM
We are losing clients every minute.
Posted by zcarter123, 10-02-2009, 05:37 AM
Our time frame for most new clients everyday is generally between 5-7am. I hope it's up by then or we'll probably lose $100 today.

*shrug* *pacing back and fourth*
Posted by IndiaNets, 10-02-2009, 05:40 AM

Quote:

Originally Posted by VS-fam

The saddest part is that there is no credit enough to gain back our customers trust.

Agree! I was about to get a healthy order and suddenly everything including the mail site/billing site/livechat got down and I lost track of. Who pays for that???

We host our main site/billing system on WT n/w so that it can be reachable to all the clients even if there is any downtime or n/w issues on our servers with the main provider.

I am really frustrated with the service, whatever it is - IT'S A DOWNTIME and IT'S HUGE.
Posted by Gmail Guy, 10-02-2009, 05:42 AM
It looks wiredtree network down

any one causing problem connect with his server ?
Posted by badboyx, 10-02-2009, 05:45 AM
"there is no 100% uptime" this is the truth we must face
problems happens
Posted by SaaSMX, 10-02-2009, 05:47 AM

Quote:

Originally Posted by badboyx

"there is no 100% uptime" this is the truth we must face
problems happens

Then do not make promises about it.

I am willing to face the truth, but, to the eye of the provider, what is the truth ?
Posted by WiredTree Zac, 10-02-2009, 05:47 AM
I am sorry all, I know they are working as hard as they can to get this finished. That is pretty much all I can say right now.
Posted by Btcc22, 10-02-2009, 05:48 AM
Problems have been happening quite frequently with WiredTree recently though.
Posted by hostinggeeks, 10-02-2009, 05:50 AM

Quote:

Originally Posted by BillyT

yeah i couldn't find it either. I know they had scheduled maintenance and I guess something went tits up.. Not too worried they have always been solid for me to the extreme, and these things can happen from time to time.

I hope they back fast.all my important sites on their servers.
Posted by Basher65, 10-02-2009, 05:50 AM
This is not happening....

I have a couple of VPS with absolutely business critical websites.
I'm talking literally hundreds of sites dependent on this being up.

We also launched a site on 1st october, after spending $20,000 on marketing and this may ruin our initial hit rate.

Can somebody inform me of the legal rights of a client here please..
Posted by 1boss1, 10-02-2009, 05:52 AM
In the last 30 days my node has been really bad.

51 Downtimes, for a total of 20h 31m and the longest downtime was 6h 3m 58s.
Posted by Gmail Guy, 10-02-2009, 05:52 AM
We are not happy of this , i just join before 50 hours , and facing this issues . When i read some replies here shows there was already down time before some few days i surprised , i hope to see best stable network like others , the planet, ... etc

its very big problem if wiredtree.com not accessible

all wiredtree customers wish to get 1 month free or some gift

please update us asap ...
Posted by Fastian, 10-02-2009, 05:55 AM

Quote:

Originally Posted by WiredTree Zac

I am sorry all, I know they are working as hard as they can to get this finished. That is pretty much all I can say right now.

I think all of us would appreciate if you you could give more detailed update than just being "Sorry"

Quote:

Originally Posted by 1boss1

In the last 30 days my node has been really bad.

51 Downtimes, for a total of 20h 31m and the longest downtime was 6h 3m 58s.

Thank God.
Mine isn't that bad.
Posted by Dannyarr, 10-02-2009, 05:55 AM

Quote:

Originally Posted by Basher65

This is not happening....

I have a couple of VPS with absolutely business critical websites.
I'm talking literally hundreds of sites dependent on this being up.

We also launched a site on 1st october, after spending $20,000 on marketing and this may ruin our initial hit rate.

Can somebody inform me of the legal rights of a client here please..

I assume you've read WT's TOS? There's not much you can do.

Really disappointed with this downtime today. The email sent to us was misleading and due to the way it was worded I didn't notify our clients of the downtime.

The number of downtimes we've had in the past month are simply unacceptable.
Posted by reloaded, 10-02-2009, 05:55 AM
This is totally unacceptable. 2 hours of downtime with no end in sight. Why is there no failover/redundancy? We pay a premium for WiredTree.
Posted by mariusx, 10-02-2009, 05:55 AM
is clear that all of us are losing or will loose money today.
The real problem is that this downtime will persist in the next days/months. So we expect this maintenance to be the last one
Posted by Gmail Guy, 10-02-2009, 05:55 AM

Quote:

Originally Posted by 1boss1

In the last 30 days my node has been really bad.

51 Downtimes, for a total of 20h 31m and the longest downtime was 6h 3m 58s.

51 downtimes ?

really ? are you serious ?
Posted by TimothyH, 10-02-2009, 05:56 AM
I would be interested to see if this is covered under their SLA as the downtime has extended far outside the maintenance window provided, considering there were only mean't to be brief interruptions to begin with.
Posted by Dannyarr, 10-02-2009, 05:58 AM

Quote:

Originally Posted by reloaded

This is totally unacceptable. 2 hours of downtime with no end in sight. Why is there no failover/redundancy? We pay a premium for WiredTree.

I'm assuming they're working on the secondary systems as well... Isn't it fun to ASSUME what your DC is doing?

With email, Twitter and WHT available as communication tools you'd think they'd write something in at least one of those places.
Posted by Gmail Guy, 10-02-2009, 06:00 AM
thanks in advance guys , really really this is bad for me
Posted by themacmarketer, 10-02-2009, 06:01 AM
arrrrgh, all our vps sites are down and it's at a peak period for us in Singapore...

I hope WT gets their act together real soon.
Posted by Fastian, 10-02-2009, 06:01 AM

Quote:

Originally Posted by InstantPH

I would be interested to see if this is covered under their SLA as the downtime has extended far outside the maintenance window provided, considering there were only mean't to be brief interruptions to begin with.

Don't go there.
You wouldn't be getting much.

Most probably you wouldn't get anything at all as per their SLA
"" 5% credit for 30 Mins of outage and that too when network is 100 % unreachable ""

Even if you get something, it would be merely 5% of the credit.
And the damage this outage has caused to all of us is a lot more than that.
Posted by Basher65, 10-02-2009, 06:02 AM

Quote:

Originally Posted by reloaded

This is totally unacceptable. 2 hours of downtime with no end in sight. Why is there no failover/redundancy? We pay a premium for WiredTree.

You're right... we do pay above the odds at WT for supposedly premium service.

Now, of course, there will always be some downtime and maintenance but there should be some sort of back up server plan... I guess its just too expensive maintaining 2 datacenters.

At least this thread shows how unhappy we all are. WT, before today, have been good for us, its just diabolical timing.
I think they are in danger of losing a chunk of customers, which could prove damaging to their future. None of us want that, WT havent turned into a mickey mouse outfit overnight.
However, as a goodwill gesture, they should provide some sort of recompense automatically, without us having to do the dirty work and send in an SLA claim.
Posted by IndiaNets, 10-02-2009, 06:03 AM
I would no more ask for anything, just give my VPS back to switch. Thank you :|

What I have faced in last 30 days, has changed the concept of hosting to me. What are you doing guys?
Posted by SaaSMX, 10-02-2009, 06:05 AM

Quote:

Originally Posted by InstantPH

I would be interested to see if this is covered under their SLA as the downtime has extended far outside the maintenance window provided, considering there were only mean't to be brief interruptions to begin with.

They better cover it as it is way out their schedule, and not even a free month will cover the business loss for everybody here considering that a server monthly cost is just a fraction of the money we all can lose.
Posted by zcarter123, 10-02-2009, 06:05 AM
I think we should all calm down and have a beer
Posted by lavelle, 10-02-2009, 06:05 AM
very poor service the last months...

we must search for another provider. The situation is tragical.
Posted by Gmail Guy, 10-02-2009, 06:05 AM
Can we know how long this will take ? 2 hours , less or more ... etc !!
Posted by diesel12, 10-02-2009, 06:07 AM
This was maintenance that was supposed to be completed yesterday... so not only did it take two days, but now there is extended downtime.... have had a pretty good experience with WT overall, but their customer service is so overrated it isn't funny.... hope uptime doesn't start to match service...
Posted by zcarter123, 10-02-2009, 06:08 AM

Quote:

Originally Posted by Gmail Guy

Can we know how long this will take ? 2 hours , less or more ... etc !!

I'd like an update as well...
Posted by IndiaNets, 10-02-2009, 06:08 AM

Quote:

Originally Posted by zcarter123

I think we should all calm down and have a beer

You are free to have one, I can't. I am looking into the thread for you.
Posted by Gmail Guy, 10-02-2009, 06:08 AM
any can able to ping his server ip ? am calling my friends from outside my country i was thinking my ISP having problem

Am planing to switch before my business grows
Posted by webberoo, 10-02-2009, 06:09 AM
Wired Tree have been great up until recently.

If anyone from Wired Tree is reading this.

COMMUNICATION IS KEY

That is all.
Posted by Fastian, 10-02-2009, 06:10 AM

Quote:

Originally Posted by webberoo

Wired Tree have been great up until recently.

If anyone from Wired Tree is reading this.

COMMUNICATION IS KEY

That is all.

Right.
I would certainly expect more than just a "Sorry" for an update.
Posted by jumpinjack, 10-02-2009, 06:10 AM

Quote:

Originally Posted by InstantPH

I would be interested to see if this is covered under their SLA as the downtime has extended far outside the maintenance window provided, considering there were only mean't to be brief interruptions to begin with.

I'm wondering this too.

Seems like such a long down time.
Posted by Jedito, 10-02-2009, 06:10 AM

Quote:

Originally Posted by zcarter123

I think we should all calm down and have a beer

Or you are too irresponsible or you don't have over 1000 sites down at this moment.
Posted by walkin, 10-02-2009, 06:10 AM
Hi Guys,

My website on Wiredtree is down for the past 2 hours.

I am not able to open even a Support Ticket as their support system is also down.

Called Support 5-6 times and each time, no concrete answer has been given.

These outages have become more common on WT. I joined Wiredtree after reading so much good stuff about them on WHT but now I am very disappointed with this. In the recent past, they have not able to deliver what was promised.

Anyone facing similar problem like me.
Posted by badboyx, 10-02-2009, 06:11 AM
i can not see any updates on twitter
Posted by zcarter123, 10-02-2009, 06:11 AM
If it's still down past 6, I'm switching hosts. This is the 3rd time this month for me from them...
Posted by QuickWeb-Roel, 10-02-2009, 06:13 AM
how are you communicating this tragedy to your clients guys? are you a no show too?
Posted by walkin, 10-02-2009, 06:14 AM
I am also very disappointed with them.
Posted by lavelle, 10-02-2009, 06:14 AM
i think that any wiredtree maintenance, take longer that we expected ...
Posted by zcarter123, 10-02-2009, 06:14 AM

Quote:

Originally Posted by Jedito

Or you are too irresponsible or you don't have over 1000 sites down at this moment.

Or not? I run a site with hundreds of customers. I was trying to put some humor into the situation. Relax
Posted by SaaSMX, 10-02-2009, 06:15 AM
For me, Wiredtree was a well planned small growing provider, but now they just seem small.
Posted by andreaf, 10-02-2009, 06:16 AM
Yes, mine are down since 3 hours now
Posted by LinuXice, 10-02-2009, 06:16 AM
okay, time to pack up things and move on... oh shi, i just got charged for this month!
Posted by IndiaNets, 10-02-2009, 06:16 AM
WiredTree!! I think this much time is enough to change complete routing system. Call the Cisco guys, then can help you if you need any.
Posted by Gmail Guy, 10-02-2009, 06:17 AM
i hope to get updates from them , its very bad to see all wired tree customers communicating through another site like WHT
Posted by QuickWeb-Roel, 10-02-2009, 06:17 AM
wiredtree.com at just-ping.com

tockholm, Sweden: Unknown host: wiredtree.com
Santa Clara, U.S.A.: Okay 78.9 79.3 79.5
Vancouver, Canada: Unknown host: wiredtree.com
Krakow, Poland: Unknown host: wiredtree.com
London, United Kingdom: Unknown host: wiredtree.com
Madrid, Spain: Unknown host: wiredtree.com
Padova, Italy: Unknown host: wiredtree.com
Singapore, Singapore: Packets lost (100%)
Austin, U.S.A.: Unknown host: wiredtree.com
Cologne, Germany: Packets lost (100%)
Munchen, Germany: Unknown host: wiredtree.com
Amsterdam, Netherlands: Packets lost (100%)
Paris, France: Unknown host: wiredtree.com
Shanghai, China: Okay 240.8 244.7 250.3
Melbourne, Australia: Packets lost (100%)
Copenhagen, Denmark: Okay 122.5 122.8 123.1
Rio de Janeiro, Brazil: Unknown host: wiredtree.com
Lille, France: Unknown host: wiredtree.com
San Francisco, U.S.A.: Packets lost (100%)
Chicago, U.S.A.: Okay 1.0 1.2 1.3
Zurich, Switzerland: Unknown host: wiredtree.com
Johannesburg, South Africa: Unknown host: wiredtree.com
Mumbai, India: Unknown host: wiredtree.com
Nagano, Japan: Unknown host: wiredtree.com
Haifa, Israel: Okay 159.6 160.3 162.8

looks propagating now...
Posted by bluesparkkid, 10-02-2009, 06:18 AM
wired tree this is now unacceptable, over two hours down time. we are loosing business. We are paying top dollar for a stable hosting solution. Where is the fall back / contingency plan?

We need the facts... when will the network maintance which has gone way over schdule be completed......
Posted by kamizama, 10-02-2009, 06:19 AM
i think they back Online.... i hope is true
Posted by IndiaNets, 10-02-2009, 06:20 AM
I still cant ping the servers. Hopeless!!
Posted by zcarter123, 10-02-2009, 06:20 AM
This was too stressful, I'm switching hosts anyway. Forget this
Posted by zahid, 10-02-2009, 06:21 AM
My one server is up, but another is still down..
Posted by QuickWeb-Roel, 10-02-2009, 06:21 AM
great we're now UP!
Posted by BillyT, 10-02-2009, 06:24 AM
Well I'm not about to give up on a host that have given me impeccable 'above and beyond' service for over a year. That's like 12,000hrs of perfect service and 2-3hrs of issues. Not a bad ratio IMO compared to the many other hosts I've had. Yes this sucks ass, but if I know these guys like I think I do they'll learn from this and I'll be the one that benefits from that. As for their brief responses, what more can they say? I don't want them here posting in forums I want them sorting this out. -oh btw I think they are back online
Posted by SaaSMX, 10-02-2009, 06:24 AM
I'm up, screwed, but up.

Let's see how long it lasts.
Posted by IndiaNets, 10-02-2009, 06:25 AM
I have just started getting pings now.
Posted by axishift, 10-02-2009, 06:25 AM
Two hours downtime is too much for critical hosting solutions. I called and they told me just 15 mins more. Then 1 hour later it is not yet up? Total od two hours downtime. Zac any news? I called but the line is busy.
Posted by Gmail Guy, 10-02-2009, 06:26 AM
ab able to ping wiredtree.com right now
Posted by QuickWeb-Roel, 10-02-2009, 06:27 AM
yeah moving host won't guarantee zero downtime... it might get even worst! hopefully this is the last WT
Posted by hostinggeeks, 10-02-2009, 06:29 AM
My vps is up now.hope that not happen again.
Posted by axishift, 10-02-2009, 06:29 AM
I can access grove, but all my servers are still down. This is long and bad.
Posted by Gmail Guy, 10-02-2009, 06:30 AM
situation is not stable , 2 seconds up , 3 seconds down ...
Posted by IndusHosting, 10-02-2009, 06:32 AM
18 minutes back they had informed via twitter that Scheduled maintenance is taking longer than expected. We apologize for the inconvenience.

At present Most of the Servers are coming alive now.
Posted by TimothyH, 10-02-2009, 06:34 AM
Requesting update from WT...
Posted by axishift, 10-02-2009, 06:37 AM
I am waiting on the phone. Caller number 4. Zac please update us of the status.
Posted by WiredTree Zac, 10-02-2009, 06:37 AM
They are still working on it. Things seem to be mostly up. It should be completely resolved soon. I will post more info when I have it.
Posted by TimothyH, 10-02-2009, 06:38 AM

Quote:

Originally Posted by WiredTree Zac

They are still working on it. Things seem to be mostly up. It should be completely resolved soon. I will post more info when I have it.

Thanks Zac.
Posted by IndiaNets, 10-02-2009, 06:39 AM

Quote:

Originally Posted by kabayan

yeah moving host won't guarantee zero downtime... it might get even worst! hopefully this is the last WT

Yes, it can and it will. I have 10 servers with SL since > 2 years and the longest downtime I had was 15 minutes that also due to a manual mistake. The employee engaged in the activity was fired instantly. Isn't it considered Zero Downtime?

I switched to WT 3 months ago from a cheaper provider, but this ruined the game. I cumulatively faced more downtimes than the previous provider. I regret my move
Posted by webberoo, 10-02-2009, 06:40 AM

Quote:

Originally Posted by InstantPH

Requesting update from WT...

Lets hope they hear this and COMMUNICATE

Quote:

Originally Posted by WiredTree Zac http://cdn.webhostingtalk.com/whtima...s/viewpost.gif
They are still working on it. Things seem to be mostly up. It should be completely resolved soon. I will post more info when I have it.

They Heard our calls! A step in the right direction. I feel calmer already.
Posted by walkin, 10-02-2009, 06:40 AM
It seems to be coming up now !!
Posted by axishift, 10-02-2009, 06:41 AM
Thank you for your reply. Yes please post more info, so at least we'll have more idea on how long would it take. I know you're doing your best, but 2 hours and 30 mins going 3 hours is not good.
Posted by {NIRMANI}, 10-02-2009, 06:42 AM
Seems online now.
Posted by IndiaNets, 10-02-2009, 06:42 AM
I would request a RFO (Reason For Outage) as it was beyond the maintenance, if you like to share the problem with your clients.
Posted by WiredTree Zac, 10-02-2009, 06:42 AM
I have been posting updates when I can, sometimes there isn't much I can say since I am not a network engineer.
Posted by IndiaNets, 10-02-2009, 06:44 AM

Quote:

Originally Posted by WiredTree Zac

I have been posting updates when I can, sometimes there isn't much I can say since I am not a network engineer.

Zac, you are representing WiredTree here. So, clients are asking you, we appreciate your updates
Posted by TimothyH, 10-02-2009, 06:46 AM

Quote:

Originally Posted by IndiaNets

Zac, you are representing WiredTree here. So, clients are asking you

He can't really give information he does not have. Systems seem to be returning to normal now. I'm sure he will post a detailed report ASAP.
Posted by SaaSMX, 10-02-2009, 06:46 AM

Quote:

Originally Posted by WiredTree Zac

I have been posting updates when I can, sometimes there isn't much I can say since I am not a network engineer.

Then go ask one, you must have one at least.
Posted by bluesparkkid, 10-02-2009, 06:55 AM
zac, network is still down 3 hours...... can you at least provide your paying customer with a time when the network issue will be resolved so we can relax.
Posted by WiredTree Zac, 10-02-2009, 06:56 AM
If you are still down, PM your IP and a traceroute so I can check or have someone look into it.
Posted by reloaded, 10-02-2009, 07:04 AM
3 hours downtime.
Posted by axishift, 10-02-2009, 07:07 AM
Zac cant pm u im outside just add a .com on my username tnx its atill down
Posted by Basher65, 10-02-2009, 07:07 AM
Could you knock up some sort or apology/explanation page on your website.

This would at least be handy to show to my clients who are always skeptical about these sorts of things.

Thanks
Posted by reloaded, 10-02-2009, 07:11 AM
10 305 ms 303 ms 303 ms core2a-ny-gi1-0-19-304.ip.isnet.net [168.209.164.126]
11 304 ms 306 ms 304 ms 168.209.244.3
12 303 ms 303 ms 303 ms ge-3-11.r02.nycmny03.us.bb.gin.ntt.net [129.250.192.213]
13 305 ms 304 ms 303 ms ae-1.r01.nycmny03.us.bb.gin.ntt.net [129.250.5.101]
14 329 ms 328 ms 328 ms as-0.r20.chcgil09.us.bb.gin.ntt.net [129.250.6.13]
15 490 ms 471 ms 470 ms po-2.r00.chcgil09.us.bb.gin.ntt.net [129.250.4.113]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Posted by WiredTree Zac, 10-02-2009, 07:11 AM
Send me an email if you cannot PM me, it is in the signature.
Posted by SaaSMX, 10-02-2009, 07:15 AM

Quote:

Originally Posted by WiredTree Zac

Send me an email if you cannot PM me, it is in the signature.

My service is up now, but I have sent you one about your staff mistake about cancelling my account yesterday and being down for almost an hour because of it, should i wait for your reply on that or should i just piled another one on top about this downtime ?
Posted by inspiron, 10-02-2009, 07:22 AM
There sites seems to be up now. Try to check now and also ping.
Posted by jrandall, 10-02-2009, 07:28 AM
Well, according to grove my VPS is up. And if I'm correct, this maintenance period is to cover/makeup for last time which wasn't completed in time.

Either way, sites are down.
Posted by reloaded, 10-02-2009, 07:29 AM
Zac, my dedicated server has been down for 3.5 hours now -- how much longer?
Posted by WiredTree Zac, 10-02-2009, 07:34 AM
I don't have an ETA, but I know they have identified the issue with the couple IP blocks that are having a routing issue (and didn't come back up when everything else did) and are working on it right now.
Posted by reloaded, 10-02-2009, 07:34 AM
Thank you for the update, Zac.
Posted by IndiaNets, 10-02-2009, 07:39 AM
I asked about canceling the server just paid a few days back...

Quote:

You will not be able to receive a refund for the unused time, basically once you pay for the month upfront, you will need to utilize this month in full. You can request the server to be canceled at the end of the billing cycle if this is convenient for you.

This is something you must consider at this moment. It's your policy in good times, but situations are different now
Posted by jumpinjack, 10-02-2009, 07:52 AM
Is everybodies billing cycle the first of the month? Lol.

Just charged yesterday, haha.
Posted by jrandall, 10-02-2009, 07:56 AM

Quote:

Originally Posted by jumpinjack

Is everybodies billing cycle the first of the month? Lol.

Just charged yesterday, haha.

Mine is set monthly from signup... But I just got a few new customers.
Posted by RoyalSapphire, 10-02-2009, 08:06 AM
Its up here in London, UK
Posted by Gmail Guy, 10-02-2009, 08:15 AM
still it's not fully stable ......
Posted by IGXHost, 10-02-2009, 08:19 AM
It was down for a couple of hours over here as well but I think things are starting to resolve again. To be honest I'm not exactly happy with these maintenance that "take longer than expected".
Posted by jrandall, 10-02-2009, 08:20 AM
Everything is down now, I hope it's a sign of rebooting the racks.
Posted by weder, 10-02-2009, 08:28 AM
i have 2 vps. one is up but the other one which is much more important is still down for 5 hours and clients are starting to complain about this. and this is no good.

i agree with "walkin" about the outages that become more common on WT.
Posted by WiredTree Zac, 10-02-2009, 08:33 AM
Everything is up and has been for awhile so if you are experiencing any issues, please open a ticket.
Posted by Gmail Guy, 10-02-2009, 08:42 AM
there is no gift for us
Posted by weder, 10-02-2009, 08:45 AM
we did open ticket.. but we are still down. ticket id FUQ-789377
and its been almost 6 hours of downtime..

and one last question why didn't you do that maintenance on weekend?
Posted by axishift, 10-02-2009, 08:55 AM
Mine is up, still double checking all domains and services.
Posted by httpEasy, 10-02-2009, 08:56 AM

Quote:

Originally Posted by weder

and one last question why didn't you do that maintenance on weekend?
[/COLOR][/B]

Sorry to say that but after following this thread it seems as if it might go on over the weekend anyway.
Posted by jrandall, 10-02-2009, 09:04 AM
Support says the node is rebooting, but it's been like this for over ten minutes.

And, I guess other sites are up now?
Posted by BillyT, 10-02-2009, 09:04 AM
my dedicated box has been back up for a while..
Posted by jrandall, 10-02-2009, 09:07 AM
All but smtp is up on my end. Site still not loading.
Posted by koolnhot, 10-02-2009, 09:08 AM
its sad to see a leader hosting network, facing so many issues for the past month hope the WT get their act together or they might lose their customers to servint, knownhost, solarvps and futurehosting who offer their services at similar price with the configs
Posted by axishift, 10-02-2009, 09:12 AM
you mean it is not yet finished? I think the total downtime since I saw my servers is around 4 hours. Wow, that is way too long.
Posted by jrandall, 10-02-2009, 09:15 AM
So far I have one angry customer who has asked for a refund, which I gave.
Posted by jrandall, 10-02-2009, 09:25 AM
My site is now up! But email isn't working quite yet.
Posted by andreaf, 10-02-2009, 09:32 AM
Could someone pls address me on how to ask for a refund.
I've had a bad day today, trying to give any possible reason out to my customers.
The problem is that I'd like to look like a pro but when these continuos downtimes occur then it's a problem...
I was smart enough to translate the mail about manteinance I got from Wiretree and forward to my clients...
Posted by jrandall, 10-02-2009, 09:42 AM
I think what everyone is wondering now, is if the maintenance completed was done successfully and if they completed what they planned for, and if issues persist.
Posted by IGXHost, 10-02-2009, 10:37 AM
They're willing to offer credit or refund for the downtime:
http://www.wiredtree.com/legal/sla.php
Posted by bigdessert, 10-02-2009, 10:48 AM
interestingly my sites have all be up since around 5:30am CST.
Posted by SaaSMX, 10-02-2009, 11:01 AM
I'm down again
Posted by SaaSMX, 10-02-2009, 11:51 AM
Seems this time is an isolated issue for me, you all can relax.
Posted by rajuru, 10-02-2009, 12:55 PM
i was really getting frustrated specially many customers requested WT to host their helpdesk outside their network during a previous outage (about year ago). they did not do that. so we are out of the earth when they have any network downtime. that is not appreciable anyway.
Posted by HS Nick, 10-02-2009, 02:26 PM

Quote:

Originally Posted by rajuru

i was really getting frustrated specially many customers requested WT to host their helpdesk outside their network during a previous outage (about year ago). they did not do that. so we are out of the earth when they have any network downtime. that is not appreciable anyway.

Agreed. It would be nice to be able to contact then when their network is down besides through WHT.
Posted by WiredTree Zac, 10-02-2009, 03:32 PM
The purpose of tonight's scheduled maintenance was to add new Juniper core switching equipment to the WiredTree network to increase network capacity. Even though this event was planned in advance and tested in our lab, our network engineers ran into some unforeseen issues when the equipment was deployed which caused routing issues inside and outside of the WiredTree network. This extended downtime beyond the scope of the maintenance window while the issues were debugged and resolved. We are deeply sorry for any inconvenience this has caused. We will be offering effected clients credits per our SLA for the downtime which fell outside of the maintenance window.
Posted by Gmail Guy, 10-02-2009, 04:28 PM
Can wired tree warranty for us this will not happen again, i mean like today issue ?
Posted by teck, 10-02-2009, 04:42 PM

Quote:

Originally Posted by WiredTree Zac

The purpose of tonight's scheduled maintenance was to add new Juniper core switching equipment to the WiredTree network to increase network capacity. Even though this event was planned in advance and tested in our lab, our network engineers ran into some unforeseen issues when the equipment was deployed which caused routing issues inside and outside of the WiredTree network. This extended downtime beyond the scope of the maintenance window while the issues were debugged and resolved. We are deeply sorry for any inconvenience this has caused. We will be offering effected clients credits per our SLA for the downtime which fell outside of the maintenance window.

I say the SLA credits should extend for the entire length of time it was down because the maintenance notification stated:

Quote:

During this maintenance window, there may be one or more brief interruptions while network traffic is rerouted across our providers and other network equipment. Any interruptions will be addressed immediately by the on site network engineers.

This was obviously way larger than "brief" and it was definitely not addressed "immediately."

It is unfair to say that SLA credits will not be applied for the 2AM - 3AM CST maintenance window time because it was down the whole time. If you choose not to extend credits for this hour, does this mean that for future maintenance windows, we can expect to be 100% offline for the entire window?

Pingdom tags the downtime at 2h 3m 15s and this was ping monitored in 1m intervals.

Don't get me wrong, I absolutely LOVE the service but please handle this situation correctly. There has been nothing but positive praise by your loyal customers and I'd hate to have this be a dent in your reputation.
Posted by RoyalSapphire, 10-02-2009, 05:07 PM
A offsite support system would be good enough,

Good Luck WiredTree!
Posted by WiredTree Zac, 10-02-2009, 05:22 PM
Thanks for the suggestions. If you have any more you can send them to feedback@wiredtree.com
Posted by Fastian, 10-03-2009, 09:02 AM

Quote:

Originally Posted by teck

I say the SLA credits should extend for the entire length of time it was down because the maintenance notification stated:

This was obviously way larger than "brief" and it was definitely not addressed "immediately."

It is unfair to say that SLA credits will not be applied for the 2AM - 3AM CST maintenance window time because it was down the whole time. If you choose not to extend credits for this hour, does this mean that for future maintenance windows, we can expect to be 100% offline for the entire window?

Pingdom tags the downtime at 2h 3m 15s and this was ping monitored in 1m intervals.

Don't get me wrong, I absolutely LOVE the service but please handle this situation correctly. There has been nothing but positive praise by your loyal customers and I'd hate to have this be a dent in your reputation.

I am 110% in agreement with you here.

No matter how much I would like this to be happening, I highly doubt they will be doing that.

The posted they will be offering credit per their SLA which covers only 5% for "each" 30 minutes downtime. This certainly seems too low for the incident.
Posted by IndiaNets, 10-04-2009, 03:30 AM
Was the downtime as they said?

The WiredTree Network had two outages per our outside monitoring (Pingdom + Hyperspin):
3:01AM CST to 3:50AM CST - 49 minutes (within maintenance window)
4:24AM CST to 5:12AM CST - 42 minutes

They are not at all agree to cancel my server in the middle of billing period even after this big downtime. I am just asking to apply the credit of a server to another after canceling in the middle after this issue - I feel it's normal and should be considered! Why not? If you say, you are friendly, flexible and reliable - you must be at least one of them - reliability does not mean 3 hours of downtime in any case. And, if it happened you must consider my request which is not very hard - being friendly and flexible.

20% SLA credit has no meaning to me or anyone having a downtime on their important sites.
Posted by 1boss1, 10-05-2009, 02:07 AM
Has anyone else had trouble with Grove lately?

The invoice i paid the other day, must not of registered the PayPal IPN because i got an overdue invoice today.. But yet i still got a WT receipt.

Now pages are timing out in Grove.
Posted by FrequencyDesign, 10-05-2009, 06:30 AM
Yes. Access to Grove is very slow.

On the issues of the outage itself, I had been very happy with the support from WiredTree up until now. But I think this incident and the way it has been handled has raised some questions.
Posted by AlanTan, 10-05-2009, 10:49 PM
Just now down few min? Is that always like that ? I spend a lot money pay google and yahoo to get traffic to my site .If always down i will loose a lot money
Posted by IGXHost, 10-06-2009, 02:30 AM
I find Grove to be EXTREMELY sluggish during hours of 11PM EST to 6AM EST.

It's fine during the day for me though.
Posted by rajuru, 10-09-2009, 05:37 PM
today i got the full invoice and paid. no sla i got. their support staff earlier said they will offer it to affected customers. but now they are saying i must apply for that!

most interesting (or sad) they want the description of incidents.
wired -> weird!
Posted by Btcc22, 10-09-2009, 09:50 PM
To be fair, it does state in their terms that you have to apply for the credit.
Posted by rajuru, 10-10-2009, 12:30 AM

Quote:

Originally Posted by Btcc22

To be fair, it does state in their terms that you have to apply for the credit.

that's correct. but think about the scenario. the whole world knows about the outage! still should we ask for it with outage descriptions?

it would be fair, when specially one or a few server is affected. but in this case the (may be) whole dc is affected. so now asking for outage details is simply sign of their .... (a lots of words come in my mind).
Posted by QuickWeb-Roel, 10-10-2009, 12:58 AM
well business wise, certain percentage won't claim for SLA credit so they save money from going out! as for the details of incident just say "your over extended maintenance period!"

I say WT is still a good host but no longer one of the best out there for me
Posted by WiredTree Zac, 10-10-2009, 01:11 AM

Quote:

Originally Posted by rajuru

is simply sign of their ....

Simply a sign of us following the SLA agreement we have with our clients?

Sure, you can make up a million different things you think we should do, however, we do what our agreement with our clients say. That is why they exist - so there are no surprises on either end and you know what to expect since you read and agreed to it when you signed up.
Posted by FrequencyDesign, 10-15-2009, 01:06 PM
Is Wiredtree experiencing problems again?

Can't access Grove or the WiredTree site.

All of my pop emails are extremely slow.
Posted by UNIXy, 10-15-2009, 01:07 PM

Quote:

Originally Posted by FrequencyDesign

Is Wiredtree experiencing problems again?

Can't access Grove or the WiredTree site.

All of my pop emails are extremely slow.

It's accessible from here just fine. But it doesn't necessarily mean it works for all.

Regards
Joe
Posted by mariusx, 11-24-2009, 05:06 PM
wiredtree down again ? ? ?

13 186 ms 158 ms 151 ms ae-0.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.26]
14 197 ms 215 ms 190 ms as-0.r20.chcgil09.us.bb.gin.ntt.net [129.250.6.13]
15 * * 192 ms po-2.r00.chcgil09.us.bb.gin.ntt.net [129.250.4.113]
16 * * * Request timed out.
17 187 ms 171 ms 176 ms 208.79.234.10
18 192 ms 202 ms 176 ms (my ip site here)
Posted by bigdessert, 11-24-2009, 05:08 PM

Quote:

Originally Posted by mariusx

wiredtree down again ? ? ?

13 186 ms 158 ms 151 ms ae-0.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.26]
14 197 ms 215 ms 190 ms as-0.r20.chcgil09.us.bb.gin.ntt.net [129.250.6.13]
15 * * 192 ms po-2.r00.chcgil09.us.bb.gin.ntt.net [129.250.4.113]
16 * * * Request timed out.
17 187 ms 171 ms 176 ms 208.79.234.10
18 192 ms 202 ms 176 ms (my ip site here)

My sites are all fine right now....
Posted by SaaSMX, 11-24-2009, 05:09 PM
Not for us
Posted by mariusx, 11-24-2009, 05:11 PM
is working and not ..
Reply from 96.30.29.190: bytes=32 time=180ms TTL=49
Request timed out.
Request timed out.
Reply from 96.30.29.190: bytes=32 time=204ms TTL=49
Reply from 96.30.29.190: bytes=32 time=182ms TTL=49
Reply from 96.30.29.190: bytes=32 time=190ms TTL=49
Reply from 96.30.29.190: bytes=32 time=199ms TTL=49
Reply from 96.30.29.190: bytes=32 time=207ms TTL=49
Request timed out.
Reply from 96.30.29.190: bytes=32 time=196ms TTL=49
Reply from 96.30.29.190: bytes=32 time=186ms TTL=49
Reply from 96.30.29.190: bytes=32 time=198ms TTL=49

Ping statistics for 96.30.29.190:
Packets: Sent = 61, Received = 47, Lost = 14 (22% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 211ms, Average = 189ms

it is a posibility to be a problem with my povider ...
can anywone ping this ip 96.30.29.190 to see how is working.
Thanks.
Marius
Posted by FrequencyDesign, 11-24-2009, 05:12 PM
No problems here either.

Have you tried accessing your sites via Alertra to see if it's location specific?
Posted by mariusx, 11-24-2009, 05:29 PM
the server is working fine ...
it seams that my provider have some problems .. with connection to my server location
Posted by WiredTree Zac, 11-24-2009, 05:52 PM
There are no network issues currently and there haven't been any since the maintenance ended on the 2nd of October. Please open a support ticket or give us a call if you are experiencing connection issues.
Posted by Harzem, 11-24-2009, 06:02 PM
If any further network-wide problems occur at wiredtree, a new thread can be posted. This thread is now more than 2 months old and the original problems have been solved, so I'm closing this one.

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