GenVPS not loading?

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Posted by Aaronn, 03-17-2011, 05:37 PM
Is it just me or is it like not loading?
Posted by TmzHosting, 03-17-2011, 05:44 PM
Correct. Their website is down. I think genvps has an account here. He will probably explain what is going on. Do you have a VPS there? - Daniel Last edited by TmzHosting; 03-17-2011 at 05:52 PM.
Posted by VL-Adam, 03-17-2011, 05:49 PM
Looks like their server may be offline completely. It's not loading here as well. Hopefully their clients are not affected. Last edited by VL-Adam; 03-17-2011 at 05:52 PM.
Posted by iJake, 03-17-2011, 06:12 PM
Hey Aaron, Our clients do not appear to be affected, but our site was DDoSed. We are currently working on it and hope our site to be up and running again soon.
Posted by Aaronn, 03-17-2011, 06:16 PM
Yeah. The clients are not down, I was just wondering due to I cannot get access client area or website, is e-mails down to? well, i assume so if the webserver(s) are down?
Posted by Rishi-GV, 03-18-2011, 03:21 AM
The website is back up and running smoothly now. Sorry for the inconvenience caused.
Posted by Digg, 03-19-2011, 12:21 PM
Site was working fine when I ordered yesterday, i'm guessing you found some additional security?
Posted by Rishi-GV, 03-21-2011, 04:41 AM
Yes, we did implement some extra security features.
Posted by Fakher, 03-21-2011, 04:45 AM
they are fine and up now.... Good job Jake....
Posted by Robin00, 03-21-2011, 04:47 AM
It looks that its working fine now, but I really hate the people doing Ddos attacts on sites. I am Glad you fixed it.
Posted by jetairteam, 03-21-2011, 08:53 PM
Hi, GenVPS has been down for some time now, whats happening ??? Regards, Jetair
Posted by jetairteam, 03-21-2011, 09:10 PM
GenVPS gone down again !
Posted by Dustin B Cisneros, 03-21-2011, 09:14 PM
They appear to be down on my side as well, they mentioned they were facing a DDos attack so im sure that's exactly what is going on now. Anyhow one of there reps is active here so he will most likely reply here.
Posted by iJake, 03-21-2011, 09:21 PM
Yes, we're currently facing some technical issues, we hope to fix this very soon. More details will be posted once this issue is corrected. Thank you
Posted by Postbox, 03-21-2011, 09:38 PM
Main thread: http://www.webhostingtalk.com/showthread.php?t=1032160
Posted by jetairteam, 03-21-2011, 09:46 PM
It Has been 5 Hours+...
Posted by glendo, 03-21-2011, 09:52 PM
GenVPS website is down from here, connection time out
Posted by jeewan samant, 03-21-2011, 10:11 PM
they are down form here and my vps is also offline.
Posted by TmzHosting, 03-21-2011, 10:13 PM
I guess this time it seems that some of the clients are also down. Who else is affected by this? Hope they get it sorted out soon! - Daniel
Posted by jeewan samant, 03-21-2011, 10:57 PM
hi, now my vps is online. i am very new to genvps but so far the services and support response is very good. this time they may have some technical issues, but i do hope they will get it back soon. thanks
Posted by FusionNET, 03-21-2011, 11:54 PM
It seems they are back online as there website now loads. I hope everything was okay Jake, and everything has been worked out. Kudos to you and your team for getting everything back online!
Posted by Rishi-GV, 03-22-2011, 03:20 AM
Everything is up back to normal, we will be contacting all our clients regarding this matter later today. We apologize for any inconvenience caused.
Posted by Digg, 03-22-2011, 07:09 AM
Mine is online, i'm guessing its been fixed... running slower now though
Posted by iJake, 03-22-2011, 10:15 AM
Very sorry for the delayed reply. What happened was:- We were warned about having a bad drive on one of our nodes RAID array, which was investigated by our system admin crew. We had this investigated by our DC and planned a time for this to be replaced and rebuilt. What happened was, because of the bad drive, the server was locked into a read-only state and we had to act fast in order to replace the bad drive and rebuild the RAID array. The whol process took several hours, however, the RAID array was successfully rebuilt without any loss of data in the process. This had a bad effect on the people we care most about, our clients. We are currently discussing ways to make up for this, such as a considerable discount off their next invoice, though those affected will receive an email with further details in the near future. Once again, we cannot apologies enough for this. This is very rare and we don't expect something like this to happen again any time soon. Regards
Posted by iJake, 03-22-2011, 10:22 AM
Hello Digg, If you're VPS appears to be running slow, I suggest you open a ticket so we can take a look at this. We haven't had any other reports of this nature. Regards
Posted by FusionNET, 03-22-2011, 11:33 AM
Good job, Jake! Glad you were able to get everything back up, and showing that you care about your clients. Over-looking your site it says you provide a credit for the downtime, Was this issued out to the clients that where effected?
Posted by jetairteam, 03-22-2011, 01:19 PM
EVERYTHING IS DOWN AGAIN !!!!!! CMON BOYZ !
Posted by jetairteam, 03-22-2011, 01:21 PM
EVERYTHING IS DOWN AGAIN !!!!!! CMON BOYZ ! PLS fix it.....
Posted by iJake, 03-22-2011, 01:37 PM
Our site was down for a very short amount of time (approx 3minutes) after we had made some essential security updates. If you are having other issues with your VPS, then please use our helpdesk which is now online. Thank you
Posted by MartynD, 03-26-2011, 08:40 AM
is your vps still slow? i noticed this? and also my database keeps timing out when trying to update forum software/install it?
Posted by Digg, 03-26-2011, 12:31 PM
Sorry about the late reply, had in-laws visiting... My website appears to running back at full speed now though, however it utilised very little CPU and RAM so i'll install a few ecommerce scripts and get back to you.
Posted by MartynD, 03-26-2011, 01:01 PM
please do, when iinstalll forum software the database always times out.. it sucks!
Posted by Digg, 03-26-2011, 06:23 PM
I've installed Magneto ecommerce and its running fine, I havnt tried forum software so ill install vbulletin and see how that runs... Are you on the same server as me (Florida)? Update: installed phpBB to a temp domain... http://dslrparadise.co.uk/phpbb/ Seems to be working fine, have a look
Posted by MartynD, 03-26-2011, 07:44 PM
do you mind adding me to msn or someting send me your email?
Posted by Henrik, 03-26-2011, 07:58 PM
Are you located at FDCservers?
Posted by MartynD, 03-26-2011, 09:02 PM
no clue im in Florida

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