RapidSwitch Down AGAIN!?

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Posted by FS - Mike, 01-07-2010, 09:16 PM
Hello WHT, is RS down again? Can't access servers or their site at RapidSwitch Spectrum House. Seems like this is a recurring trend with them, not at all impressed.
Posted by ServerSean, 01-07-2010, 09:18 PM
Yep.. So much for 100% SLA. Time to rapidly switch.
Posted by RockyRocks, 01-07-2010, 09:21 PM
Hi, Anyone else facing issues with RapidSwitch networks? Or is it just me? Cant get to the site either --Viraj Nevase
Posted by indiekiduk, 01-07-2010, 09:25 PM
Yep I was just working over SSH and suddenly the connection went down.
Posted by Jon-RackSRV, 01-07-2010, 09:26 PM
Heh very apt Anyone got any inside scoop as to what the issue is, another DDOS?
Posted by rishikesh, 01-07-2010, 09:27 PM
yes, I am facing same problem
Posted by Mxhub, 01-07-2010, 09:27 PM
YES! couldn't access RS main site too!! -joseph
Posted by FS - Mike, 01-07-2010, 09:28 PM
I think after this we'll be moving, getting quite fed up with it all to be quite honest.
Posted by Jon-RackSRV, 01-07-2010, 09:29 PM
Quite a few threads have popped up already, probably worth book marking http://downforeveryoneorjustme.com/rapidswitch.com if this is a re-occurring issue
Posted by Mekhu, 01-07-2010, 09:29 PM
I'd suggest keeping discussion in the Provider Outage forum: http://www.webhostingtalk.com/showthread.php?t=917370
Posted by RockyRocks, 01-07-2010, 09:31 PM
Ugh, another bad start of the year, or atleast bad weekend if it's a power failure. I'm tired of FSCKs
Posted by tsumaru, 01-07-2010, 09:32 PM
My server is unaccesible and so are a few others i know of. Getting rather annoyed at the Downtime, Might be time to move my server accross the town
Posted by Mxhub, 01-07-2010, 09:34 PM
The last downtime (ultra BIG ONE) is just few months back! Now, the downtime is back again! Really pissing me off! -joseph
Posted by FS - Mike, 01-07-2010, 09:35 PM
This is getting ridiculous, we wanted to move after the last downtime but were convinced to stay. It's just not getting better is it?
Posted by tsumaru, 01-07-2010, 09:36 PM
Depending on their response to this Downtime i will be looking to switch
Posted by ServerSean, 01-07-2010, 09:38 PM
Nagios says this is coming close to 30 minutes of complete outage now... extremely annoying as I was busy working.
Posted by DediShack, 01-07-2010, 09:40 PM
Have you chaps tried calling them? Details are here http://www.iomarthosting.com/rapidswitch EDIT: Looks like they are back again, DDoS?
Posted by tsumaru, 01-07-2010, 09:41 PM
Mine went down at 01:14, Anyone else have an Accurate time, Was it everything off at once or a progressive issue. Might at least tell us if its DDOs or not?
Posted by rishikesh, 01-07-2010, 09:41 PM
he is back
Posted by Jon-RackSRV, 01-07-2010, 09:42 PM
Seems back now EDIT: Doh, beaten to it!
Posted by hertzwebsolutions, 01-07-2010, 09:43 PM
Back now... Interesting to know what happened
Posted by RockyRocks, 01-07-2010, 09:43 PM
Yeah, it's back on now. Maybe a time to ask for an explanation again I'm sure this downtime was an unscheduled one. Or anyone received any emails prior? -- Viraj Nevase
Posted by Jon-RackSRV, 01-07-2010, 09:44 PM
Yes, please let us know!
Posted by Merchants, 01-07-2010, 09:47 PM
I just called and they said: we are writing an e-mail, it'll be in your inbox in half an hour. Me: What happened a few mins ago? Operator: Uhmm.. Errrr... It will happen again tonight. Me: How come? Operator: We will send an e-mail... errr Me: When? We need to make an explanation to our customers. Operator: We are just writing e-mail. Me: What is the problem? Another attack? Operator: Errr... Uhmm... It will be in your inbox in half an hour. This is ridicilous, their phone system is hosted on a VOIP server on Rapidswitch, so when a network error occurs, whoooap! They can't be reachable. Seriously, what are they hiding?
Posted by indiekiduk, 01-07-2010, 09:48 PM
Did anyone get their free harddrive upgrade promised after the last outage? I didn't!
Posted by Merchants, 01-07-2010, 09:51 PM
Does anyone have link to their SLA?
Posted by Mxhub, 01-07-2010, 09:52 PM
Are you sure this is them who wrote that? sound like a kid! -joseph
Posted by Merchants, 01-07-2010, 09:54 PM
He didn't mention his name and i didn't ask.
Posted by FS - Mike, 01-07-2010, 10:02 PM
RapidSwitch Service Level Agreement: I'd now like to leave for that abysmal SLA.
Posted by jonny89, 01-07-2010, 10:25 PM
Hi, "It will happen again tonight." No, it should defiantly not happen again tonight. Regards, Jon
Posted by dazmanultra, 01-08-2010, 04:13 AM
So it's a 100% uptime SLA, but if it were down for say, 24 hours you'd get 1/3 of your monthly fee returned... fantastic.
Posted by Tech-Hosts Team, 01-08-2010, 06:03 AM
This happened last week, was a DDOS, so i'd guess it's the same thing
Posted by davidman, 01-08-2010, 08:14 AM
If it was a DDoS, couldn't they just say it was a DDoS? It's not like it would have been their fault.
Posted by davidman, 01-08-2010, 08:20 AM
Are you Rapidswitch staff? Just asking in case you know something we don't as it's kind of hard to prevent a DDoS. As it is, 35 mins is pretty good for DDoS reaction and fix time.
Posted by VMhosts, 01-08-2010, 08:35 AM
We use RapidSwitch, and I must say on the whole i have been impressed. In 3 years we have only had 2 major issues, and last night’s outage didn’t cause us any issues or downtime not sure how we avoided it, maybe our own private subnets... I am going on the theory that they are implementing fixes and it is best to stay with a provider which has seen these issues and now how fixes, although this is no excuse for having them in the first place The SLA isn't too good when it comes to compensation. Even though they have reported the problem I still had to provide proof that our services effected. The compensation should be more accessible if they are providing a 100% SLA especially if they reported and admitted the problem. 0.5 day refund for each hour down is also pointless
Posted by davidman, 01-08-2010, 08:37 AM
So you weren't affected at all by the DDoS or the subsequent routing problem that followed? Last edited by davidman; 01-08-2010 at 08:38 AM. Reason: Extended my question.
Posted by VMhosts, 01-08-2010, 08:43 AM
No, we our external monitors hosted with www.servermojo.com didnt flag any downtime (unless of course the monitors ar enot working correctly, but when I have run tests they seemed to be). We have a number of customers in Australia who would have been working and none of them reported any issues... Not sure how we have avoided the issues
Posted by FS - Mike, 01-08-2010, 03:10 PM
Our monitors reported 30 minutes of downtime, not good to be honest.
Posted by Merchants, 01-08-2010, 07:15 PM
We have our own private subnets also but about 40 of our servers affacted during the attack. I guess it has no relation with private subnets.
Posted by soon1, 01-08-2010, 09:35 PM
is there any updates ? i tried to do ping plotter and sent it to them but they said that the senior eng. will be at office on monday 7 am
Posted by Merchants, 01-11-2010, 01:22 PM
17:21 / 5.20 pm (GMT) Rapidswitch website and ticket system down for me
Posted by PCS-Chris, 01-11-2010, 01:27 PM
Their website is fine for me?
Posted by davidman, 01-11-2010, 01:28 PM
It was down for me but it's back up again.
Posted by JSHosts, 01-11-2010, 01:28 PM
Their website and myservers portal appear to be online from here.
Posted by soon1, 01-11-2010, 01:36 PM
i think it is the worst dedicated server i have very bad support very bad uptime i have to choose more stable dedicated server at a good company
Posted by Merchants, 01-11-2010, 03:57 PM
It was down for about 10 minutes. Even it's a small outage, it's really annoying. Also they raised tickets about root password of server. It seems a hacking attempt made to Rapidswitch.

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