Need some help.. CredibleHost finally dies?!

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Posted by DarkRogue, 05-31-2006, 01:38 PM
Well I've been a little wary of CH lately (or for the past year for that matter), however I haven't noticed any significant downtime on my server, so I never bothered to check up on how CH (CredibleHost) was doing. I had noticed how the forums had seen no activity since October 2005 but I figured people might've had other things to do, and I never thought anything of it. However, my account is about to expire and I tried to ask about it when I realized I couldn't post on the forums.. I sent in a support ticket which took a couple days but they told me they had another forum (ANSForum) which I registered, but there isnt anything there either.. So I sent another ticket asking what was going on.. Another week passes with no reply and now, even the support desk is gone! CHHelp.com now redirects to a "Suspended Page" hosted by Hostrocket. IIRC she moved support to another host to avoid downtime when CH network went down, but to my knowledge, my server and account is still fine and up but support is down lol.. So I looked for alternate ways to contact her, and searched for her on WHT... this led me to a crazy series of 11-page threads from 2005 and is now making me kind of panic.. It all makes sense now, since that was the same time the forums got de-activated, and I was thinking of leaving this month, but now I really want to get out while I can still access my cPanel! I have one big problem though.. When I first signed up (back in 2003 when there was nothing but good reviews and praise..) she suggested that I let her register the domain for me as it would be free with the hosting package and that it would prevent me from getting a lot of spam via the WHOIS records. Being that back then I was a newbie to hosting in general, much less know anything about domains I agreed. However, everytime I've renewed my hosting account it was including the domain, which was fine.. Now that I want out, I'm trying to contact her to get my domain transferred over to me so I can move it to a new host. But I can't contact her! From past threads it seems this isn't a surprise, but she always seemed so responsive in the past.. In any case, I've tried both forums (can't post) her PM is disabled there and her WHT PM box is full, WHT won't let me email her through here, but I remember her roadrunner and CH emails and tried to send via there. The RoadRunner email box is "over quota"(!!) and emails to both sales and the main email at CredibleHost.com are failing with a 550-"The recipient cannot be verified. Please check all recipients of this 550 message to verify they are valid." error. It seems this horror show has been going on for close to 2 years now, back then we were informed she was undergoing some troubles, but it didn't seem to affect my server so I gave her the benefit of the doubt that she was handling it to the best of her ability. I've stayed hoping everything would get resolved soon but apparently it hasn't.. Can anyone lend some help as to how I can regain my domain back, short of waiting for it to expire and re-registering it myself elsewhere? I need to speed up my search for a new host.. the longer I wait to run, the more likely my cPanel will unexpectedly expire it seems. edit: fixed some spelling, panicky typing does that :/
Posted by HostRefugee-Vince, 05-31-2006, 01:46 PM
First things first... If you have not done so already: MAKE BACKUPS!!!! Make sure you get all your files and databases. Now on to the domain part. First we need to find out if the domain was registered in your name or hers. http://domaintools.com/YOURDOMAIN.COM Replace YOURDOMAIN.COM with your domain, and you should be able to see who the registrant is.
Posted by DarkRogue, 05-31-2006, 01:49 PM
Yes I am making backups right now, especially the databases, also pulling off all files that I don't already have a copy of As for the domain, I've done several whois's already, but I did it again just to be sure. http://whois.domaintools.com/darkscythe.com It's registered to her I believe she used enom/namecheap (not sure which, since I see both)
Posted by john90, 05-31-2006, 01:55 PM
Hopefull you will be able to get that domain switched over to you. Next time you should ask them before registering if they register it under your name or not. Goodluck with everything.
Posted by HostRefugee-Vince, 05-31-2006, 02:04 PM
In all honesty, the domain situation does not look to good. The only advice I could give you, would be to keep trying to contact CH. One other thing you might try (no idea if it would work or not) is contacting NameCheap, telling them that the domain is coming up for expiration, and that CH has become non-responsive. Perhaps you can see if they will try contacting CH on your behalf to get the DNS changed, and the domain in your name. Ask them how these situations are generally handled, and if there is any chance in getting the changes made if CH stays unresponsive. All I can say for now, is good luck. You learned a hard lesson, but a good one. That is to never have your hosting company register your domain unless you are sure it's going to be done in your name. Better yet, it's incredibly easy and very inexpensive to register your domain yourself, then you know you'll always be in control.
Posted by DarkRogue, 05-31-2006, 02:12 PM
All right, I'll try that.. Are you sure it's NameCheap? Because eNom is also mentioned in the whois records, I'm not sure if they need to be contacted too or not. And if I am able to get it transferred to me, how would it work? I'm sorry I still don't know how domains work too well, so would I need to make an account at namecheap or some other registrar for them to transfer it to me? Also how would the payment thing work, since different registrars charge different rates.. I might be getting ahead of myself at the moment but I think I'd need to find out eventually. In any case, yes lesson learned..
Posted by HostRefugee-Vince, 05-31-2006, 02:26 PM
eNom is the ICANN accredited registrar, NameCheap is a eNom reseller. I am not sure if eNom directly handles support for their resellers, but they may. Personally though, I would contact NameCheap first... since they are the ones who sold CH your domain name. I have had to deal with NameCheap's support before, and I can say they were extremely helpfull (and replied in less than 20 minutes). As far as getting the domain transferred to you, if you can get ahold of CH, they might be able to push the domain to another namecheap account for free. If you can't reach them, then yes... you may be getting ahead of yourself. See what namecheap is willing to do first. As far as payment (getting way ahead now) namecheap charges $8.95/yr and accepts Credit Card or Paypal. In my opinion, namecheap is one of, if not the best registrar. I have tried many, and now all my registrations are done through them.
Posted by Martie, 05-31-2006, 02:43 PM
Yes, I would agree with Vince in contacting the registrar immediately. It seems alot are more helpful now especially when the host cannot be contacted when you've exhausted all means TO contact them. Hopefully they will help you out. Too bad, you didnt act when that red flag went up months ago. I thought CH was back on track, especially since posts here died down, but doesnt look that way.
Posted by markjut, 05-31-2006, 03:16 PM
Backup and move your files elsewhere before you use access to your site completely. Did you or they register your domain
Posted by DarkRogue, 05-31-2006, 04:13 PM
Yes I've already backed everything up, thankfully. As for moving it elsewhere, I have nowhere else to move it to as of yet, since I haven't found another suitable host to move to. As I said before, the domain was registered under my hosts's name, but following HostRefugee-Vince's advice, I have registered an account at namecheap and have sent an email over to their support department, it's been a little over an hour now but I'm still waiting on their reply. I didn't know about the series of events that unfolded here fall of 2005, as my server was up and stable and I didn't forsee any particular problems. And there never seemed to be anything new on the forums so.. I would guess CH got a little better now that I think back, but after a while it dropped back down. I'll let you guys know if namecheap gets back to me.
Posted by DarkRogue, 05-31-2006, 06:56 PM
Update: NameCheap support has gotten back to me but states that I can fax valid ID and credit card with the same name IF I am listed as the registrant of the domain.. Unfortunately, I am not listed as the registrant because she registered it for me, so all account details are hers.. I can't think of any other way to do this, I have asked them if I could use an email invoice/billing statement receipt as proof, because her ClientExec system at crediblehost.com/exec doesn't appear to work either.. I hope it'll be enough, otherwise I guess i'm stuck waiting until it expires to re-register it.
Posted by mctDarren, 05-31-2006, 08:41 PM
Tried here yet? http://ansforums.com/forums/
Posted by jmweb, 05-31-2006, 09:27 PM
This is a hard lesson indeed however I am sure you could bring up contact information for her in some way as your probably know the state/possibly city that the owner lives in..
Posted by DarkRogue, 05-31-2006, 10:19 PM
Yes, this is a hard lesson, but I'll keep in mind never to register a domain through a host ever again.. serversphere, yes I have tried that, but I can't post on it either.. says I don't have permission to post anywhere :/ I'm still waiting on NameCheap to get back to me about using invoices as proof of ownership. I hope it goes well Makes me kind of skeptical about other smaller hosts though.. I know she might've been some kind of exception, but does this happen very often with small hosts? Should I just look for larger (and possibly oversold) hosts?
Posted by catfished, 05-31-2006, 11:07 PM
Bonnie is still listed as the registrant of CH and the address appears to be the same one she had when I was with CH. I don't remember about the phone number though: CredibleHost Bonnie MacKenzie (sales@crediblehost.com) +1.6612130780 20116 Backes Lane Tehachapi, CA 93561 US
Posted by jmweb, 05-31-2006, 11:44 PM
Happens very often. When picking a hosting company your more apt to get reliable good service from those of us whom have been around for more then a couple years.
Posted by catfished, 06-01-2006, 12:03 AM
I don't understand your comment, according to who is: crediblehost has been around since Aug 2002 while you have only been around since April 2003.
Posted by jmweb, 06-01-2006, 12:06 AM
My comments were directed at his worry about picking smaller hosts Never said we've been around longer then crediblehost.
Posted by DarkRogue, 06-01-2006, 09:05 AM
I don't know about the phone either.. Frankly I dunno if I can even call it, I'll have to check my phone plan. In any case from the previous threads in October,I doubt the phone will be very successful but I will try to give it a shot.. jmweb, yes I agree an established reliable host is nice, but that doesn't mean they're isolated from going downhill like this, I just meant small hosts in general, as opposed to really large hosts like dreamhost who appear to oversell like no tomorrow. For example, CH was established for a good one year before I signed up with them and they had nearly no bad reviews back then. No one would've forseen this downhill turn. I do think it's partly my fault though, for not keeping up with the news, since I found it odd the forums weren't working, but since my server had no problems that I could notice, I left it alone. I've looked at a couple companies from the offers section, and although I know near nothing about them, their packages look insane. I'm pretty sure there are good ones that might serve me better who aren't advertising on the offers forum, but with thousands of hosts around, it's hard to locate them. I have asked for WHT recommendations before but it seems to go ignored. In any case NameCheap still hasn't gotten back to me yet, but I think it might've been because it was the end of the business day. (Does anyone know if namecheap provides 24/7 support, or just during "business hours" that I can't find?)
Posted by Vinayak_Sharma, 06-01-2006, 09:44 AM
DarkRogue I was reading your post and am sorry for the state you are in. Well as many other suggested first thing is you should take a backup of all your files, since you are using cPanel its better to take backup using cPanel's backup feature, that way you will not miss on any files, emails and MySql Dbs. Next step as you have already contacted NameCheap, update your ticket with them providing all the proofs that this domain is infact registered for you in the first place. Invoices, Proof of Purchase etc whatever you have. Use WayBack Machine at http://www.archive.org to support your claim (although its not an official thing but still). If all fails do aproach enom too. And yes as a precaution get your domain back ordered from a registrar like godaddy or any other reputed registrar who is providing backorder service. Just in case nothing works still you will have hope to get your domain back, specially if it had been even a bit popular, as domain squatters are all out there to grab popular expiring domains. BTW there is one more mail ID of crediblehost.com and that is enom@crediblehost.com
Posted by Vinayak_Sharma, 06-01-2006, 09:56 AM
Although its not working for me at the moment but you can try http://web.archive.org/web/*/http://darkscythe.com
Posted by catfished, 06-01-2006, 10:17 AM
It hasn't been working at least since Sunday when I tried to look up a url.
Posted by catfished, 06-01-2006, 10:19 AM
Ok John, sorry about that.
Posted by Vinayak_Sharma, 06-01-2006, 12:44 PM
Well in their Anouncement section they say that there was a problem which should get resolved by 31-May. So try again after sometime.
Posted by ldcdc, 06-01-2006, 02:30 PM
Things change for all hosts, small or big, new or old. Of the smaller hosts, Crediblehost was at a point in time one with a better than average reputation. Events in her life, financial issues or who knows what else, distracted Bonnie and things shifted onto another track. I guess the lesson here is to keep abreast with the provider's overall reputation. If only that were foolproof...
Posted by DarkRogue, 06-01-2006, 02:30 PM
As far as I know, NameCheap only shows an email as a support option.. (email to support at namecheap.com) I don't know of any tickets to update, I'm unsure if I want to bug them by re-sending an email that I've already sent though.. As of now, I still have not recieved any replies yet. I have tried that other email address too but returns the same 550 error. Umm what is the archive thing supposed to prove? I don't quite get it.. I've had the site and domain up at CH for 3 years now, so yes archive can pick it up but I don't think it'll prove I actually owned the domain. What sucks is I can't access anything official on CH servers cuz they appear to be degrading.
Posted by bear, 06-01-2006, 02:43 PM
Probably not relevant, but you said the domain was in her name, right? Is the email address used in the contact details at your domain or hers? If yours (by some stroke of luck), you can transfer it away then change details.
Posted by DarkRogue, 06-01-2006, 02:47 PM
Unfortunately no, all fields have Bonnie MacKenzie (her name) and crediblehosts's details with the (now defunct) email of sales at crediblehost.com I'm wondering if NameCheap normally takes this long with emails, or if they have a faster support area like a ticket system.. Or maybe I should send another just for the heck of it? I'm not sure what to do..
Posted by HostRefugee-Vince, 06-01-2006, 02:47 PM
An archive will not really prove much, unless you had contact details on your site... Name, Address, Phone # ect.. Even then, I am not sure how much they will help. Right now you are in the mercy of namecheap and CH. Namecheap may or may not be able to help no matter how much documentation you give them. Email is there only method of support that I know of, I would give them another day and email them again if you get no responce. It seems your attempts to contact CH have almost been exhausted. One thing you could try, is to use postal mail to contact Bonnie. Overnight a letter explaining the situation your in. Hopefully she will get it and take action. Make sure to tell NameCheap that the WHOIS details for crediblehost.com are INCORRECT. The email addresses do not exist. According to ICANN regulations, whois details have to contain valid contact details. This may help in your case to get the domain.
Posted by DarkRogue, 06-01-2006, 02:51 PM
Thanks for the tip, I will wait another day then and followup with another email unless they get back to me before then but I'll be sure to tell them about the incorrect whois information. (Although if it's only the email address, is that enough?) I have no idea if the phone number or address listed is even correct, and I'm not sure which is cheaper to try, but I guess I will have no choice if namecheap denies my claim. My most definitive piece of evidence currently is an email invoice from CredibleHost charging me $8.88 for the domain DarkScythe.com but I don't know if that's enough for them. How solid is email proof nowadays anyway? I'm under the impression that they may be able to be spoofed..
Posted by HostRefugee-Vince, 06-01-2006, 03:00 PM
Well it seems most digital information these days are easy to spoof. Give me a few minutes in photoshop...and I could even give you spoofed screenshots. On the other hand though, every piece of evidence you can bring forward can only help. In the end, you may still lose, but at least you can say you tried everything possible. Whitepages.com lists 4 different Mackenzies in Tehachapi, CA. Since there's only a few, perhaps you could try the numbers and ask for Bonnie. Maybe one of them will know her, or perhaps one of the numbers will be hers. http://www.whitepages.com/10001/sear...pi&state_id=CA And yes the email address being wrong is enough.. I am not saying it will help win your case (but it will prove that she is unreachable). Also, if she doesn't get it corrected she could actually lose her crediblehost.com domain over such a minor detail. I have seen domains get temporairly suspended 3 times now...all because of invalid whois. I have seen 1 get totally terminated, because the owner refused to put in his real details.
Posted by DarkRogue, 06-01-2006, 08:22 PM
Ah.. well NameCheap still has not gotten back to me yet, I'm getting a bit worried. I will probably have to hope for the best then, and hope they believe my email isn't spoofed in any way.. Thanks for the whtiepages link, unfortunately she's not listed.. It gave me an idea though and I tried to search for her information in several other ways but they all turned up dry. The number listed in the contact details seems to point to the CH Business phone, but I'll have to hope that's still connected or something. This is pretty annoying.. hard lesson indeed, never buy hosting and domain from same person.
Posted by Vinayak_Sharma, 06-01-2006, 09:30 PM
Are you considering backordering your domain? I am not sure what will be the outcome of your efforts with NameCheap, but as I said earlier you should also backorder your domain. Offcourse you can do that any time before it really got released for getting booked by the public.
Posted by DarkRogue, 06-01-2006, 10:02 PM
I will consider backordering it but I do not think it is very popular, there is a .net version, but I tried to do a whowas, unfortunately I can't really get any detailed information without paying. What I did find though, was through DomainTools.com and it gave a "summary" of dates where the domain's information changed. It listed changes in 2004, 2005 and 2006 (today, for some reason) and as I have owned the domain since 2003, I believe those were all me (or at least CH registering it on my behalf). DomainTools claims to have whowas data dating back 5 years, so if 2004 is the furthest back they have, I shouldn't have too much problem. I believe my cell phone has national calling so I will try calling CH tomorrow to see if I can get a response that way, otherwise I will re-email NameCheap asking about this and providing some additional information that Vince suggested. For now I'm stuck waiting.. I'll keep you guys updated though.
Posted by Leeo, 06-02-2006, 07:12 AM
You can try posting on http://www.getpaidforum.com/ she is a frequent visitor/poster over there. Her username is bonnmac. Do a search on her username and read the post regarding her other sites all of which are going through the same problems as CH e.g. users not being paid and support going unanswered for days, weeks and sometimes months. Good luck I think your gonna need it Lee Last edited by Leeo; 06-02-2006 at 07:15 AM.
Posted by DarkRogue, 06-02-2006, 02:39 PM
Just another update, I have tried to call her number listed on the whois (661-825-3022) but I keep getting a busy signal. Still have not received a reply from namecheap so I have emailed them again pointing out her now invalid whois info along with telling them about the domain renewal invoice I have. I hope they respond this time. Leeo, thanks for that, it seems she is somewhat active over there. I have registered and her last activity was on May 27th 2006, I have sent her a PM. She might be simply ignoring everything though, since May 27th was well after CHHelp.com first went down, but we will see. Again I will keep you guys updated.
Posted by DarkRogue, 06-04-2006, 06:36 PM
Another update for those still interested, I finally squeezed a response out of NameCheap.com support and he said that he is "forwarding the details to [our] fraud prevention team". It's been a couple days though and still haven't heard anything from the aforementioned team so I sent another email asking for an update. I tried calling the number a couple more times but always a busy signal. I also sent her a PM over at the getpaidforums and it's being tracked, but as of yet, she hasn't been on to read it. By her previous posting times she usually is away anywhere from 8-16 days between posts, so hopefully she'll be on some time this week. This is turning out to be a real mess :/
Posted by Vinayak_Sharma, 06-05-2006, 04:47 AM
At least you got some reply from the NameCheap people...
Posted by rrdega, 06-05-2006, 06:19 AM
Hi DarkRogue! I was not going to post to this thread, but as I feel your pain, I thought I would at least contribute enough to commiserate with you... I wish you all the luck in the world! I never was able to reach resolution over the cash loan I stupidly made to her! I would suggest continuing with your NameCheap direction, as I would expect absolutely no resolution from Bonnie. Chances are, the number you are calling is long disconnected!
Posted by stu17, 06-05-2006, 07:14 AM
/me bites tongue ...
Posted by ldcdc, 06-05-2006, 07:26 AM
Now that's sad... more than sad...
Posted by Ariel74, 06-05-2006, 07:28 AM
If NameCheap is not helping you, find another eNom reseller to open a ticket at eNom for you. They are actually very helpful most of the time. I have helped a few of my hosting clients in similar situations by opening tickets directly with eNom.
Posted by rrdega, 06-05-2006, 09:52 AM
I agree, Dan... I hesitantly posted that update. It came to a point in the ordeal where I felt my own business was best served focusing my energies elsewhere, and to take it as a "Lesson Hard Learned." As a side note... Before I finally transferred away my last domain from her servers, I had been hosted with her for over two years without paying a nickel. {Out of three years I was with her.} I am certain she was too embarrassed to invoice me! That, or just poor book-keeping... In any case, at least there was some compensation. And, as a side-note to the side-note: That last domain was just transferred within the previous month. I made the move when I started to observe performance issues with the server, and experiencing severe problems receiving eMail...
Posted by Leeo, 06-05-2006, 11:22 AM
Our Story CredibleHost was born Aug 3rd 2002. After hosting with some un-reliable hosts, Bonnie MacKenzie decided she was going to form a hosting company with all the features she wanted in a host. Affordability, Reliability, Honesty, and Moral Integrity. Knowing what she wanted in a web hosting company and wasn't getting, she felt that she had what it took to become successful. We believe in treating people the way that we would like to be treated. Customer support is one of our main objectives, while offering an affordable & reliable service. What a complete joke!
Posted by DarkRogue, 06-05-2006, 12:24 PM
Wow, rrdega, you still haven't received payment for your loan?? Ouch.. that's a lot worse than what I have to deal with.. Last I read you were beginning to receive payments.. I'll take a wild guess and say the second one never came? Regarding her bookkeeping, it might as well be flawed, I remember last summer I was away on vacation oversees without an internet connection and it was right in the middle of my account expiring. I sent a support ticket on ClientExec (which I never got notified she stopped using in favor of CHHelp.com) about renewing it for me using the previous year's information. I came back, it wasn't paid for yet I was still hosted and up lol. Though I didn't know anything bad was going on (ignorance on my part..) so I told her about it and paid another year. I'm pretty sure the phone is incorrect now, since it's always busy signals, but Vince's suggestion of the phone book gave me another idea.. I tried to verify her address but it showed nonexistant. One of the whitepages ads was suppsoedly some person-search tool, so I gave that a try and it asked if "Bonnie S MacKenzie" was the person I was looking for.. it appears to be her name and listed a bunch of previous addresses to verify before "paying" for the detailed report. I didn't pay of course, but one of the addresses was in Tehachapi CA.. But that particular person has moved twice since then! If it's her, she's even lying about where she lives. Vinsar, what do you mean by "at least" I got a reply? Do they usually not reply? The long wait times between support responses is kind of irksome.. I know some people recommend namecheap, but if support is like this, I think I'd prefer to go elsewhere for domains. This is a really long wait, they could at least tell me that they're trying to verify if the information is correct or something, rather than being completely silent. stu, I'm guessing it's probably hard for you to keep quiet, but if you know ANY way of contacting her, please do so! You were the first one to respond to my support ticket before CHHelp.com went down, and I appreciate that, but I still need to get ahold of her to transfer the domain over.. Ariel, I wasn't aware that enom.com could respond to their reseller's problems? And Leeo, yes lol I think she's pretty much given up on that and given up trying to restore her image. Considering her WHT PM box is full and she hasn't been seen here in a while is probably proof of that. She's very active on that getpaidforums thing though. Which is very funny because I did a search of her posts to find out her activity history/pattern and some of the posts were her denying she's scamming anyone. Again, I thank everyone for your support, I'm still waiting for a response from NameCheap support / Fraud Prevention Team at the moment. And she still hasn't seen my PM on the other forums. I'll keep you updated as always.
Posted by HostRefugee-Vince, 06-05-2006, 01:23 PM
Namecheap is very good on general support issues. For example, I let one of my domains expire, then decided I wanted it back (but it was no longer in my control panel). I got a response in 15 minutes. I have contacted them several times, and the response has always been under 2 hours. I assume the reason for the delay is because your issue is not something that can be handled by there general support staff. You mentioned Fraud Prevention Team... There is probably alot more general support staff than Fraud Prevention staff. On top of that, they need to investigate the issue to the full extent which can take some time. A simply "Hello, we are still working on your case" would be nice though. As far as locating Bonnie.. I know there are several peoplefinder type sites, and some will check public utility records for correct information. If you are willing to pay a little to track her down, this may be the route to take. I have never used any site like that, so I could not say how good the results may be.
Posted by rrdega, 06-05-2006, 01:46 PM
Hi DarkRogue, I believe you have me confused with the other party who loaned Bonnie money. He received at least one payment, as I understood it. I only received more "tax return is imminent" run-around from her. Also, though I've not checked lately, that fiasco back around October was the last time she visited WHT. Even then she was dodging all contact it appeared...
Posted by DarkRogue, 06-07-2006, 01:31 AM
Oh right.. I must've mixed up the two of you >_< sorry. Yes, it appears she likes to disappear a lot.. Still have not heard any word from NameCheap support nor Bonnie, this waiting around sucks. I guess my only consolation is if it remains like this, the domain will expire and I can register it myself.. Yes Vince, any reply would be acceptable right now I've emailed them again asking for an update since the last time I received an email has been 4 days ago.
Posted by rrdega, 06-07-2006, 07:04 AM
Insider's Intel: Bonnie was in Tahachapi after bailing out of someplace "Back East," where she'd had many personal problems; I do not recall all the details any longer, except that whatever it was that she left behind, was preventing her from even being able to obtain a Driver's License. Point being, I would not, in the least little bit, be surprised to ultimately learn she's not even in California any longer, let alone Tahachapi, at that WhoIs listed number... Also, before rolling over and deciding to just wait for the domain to expire in order to re-register... Familiarize yourself with that process! You will be down for quite some time while the domain goes through its expiration process...
Posted by DarkRogue, 06-10-2006, 12:52 PM
Wow. Seems she fooled all of us at one point or another. In any case, what process might you refer to? NameCheap *finally* got back to me after a week, and said apparently they can't do anything. It's a legal matter between me and her, and since I can't contact her.. I guess I'm left with no choice but to wait until it expires to re-purchase it. I will also need to look for another registrar along with a new host though, NC took way too long to respond to this. At least I won't be making the same mistakes again.
Posted by bear, 06-10-2006, 01:38 PM
I'd suggest you backorder the name right away, using several services. This will increase the odds of actually getting it back later. Meanwhile, why don't you see about the alternate TLDs for this name? If you had the .com, grab the .net if possible. Better than being completely down for as long as it takes for the name to come around to you again (if that all works out in your favor, that is).
Posted by DarkRogue, 06-10-2006, 01:49 PM
Thanks bear, I'll take it into consideration. It's pretty costly though, goingt hrus everal registrars but I guess it will increase the chances of getting it. I have no idea how popular it is though, I don't believe I get too many hits because my front page is a random "Under construction" page i put up a while ago, all development is on my blog which isn't linked. I tried to see how much the domain could be worth using some free appraisal sites and it all turned up pretty small so I don't think it would be in too big of a demand. There is a .net registered to someone else but it also seems to be a personal page. My domain isn't for a business, it's just my little corner on the web, but I have gotten used to it. :/
Posted by rrdega, 06-11-2006, 07:31 AM
Hey DarkRogue! The following is from eNom's Support Center. To get to it, I had to log into my account, so I am not certain if you would have access to it. Though I am sure this same info is available elsewhere, as well, if you Google some of the terms, like "Redemption Period":
Posted by DarkRogue, 06-11-2006, 12:23 PM
Wow that sucks.. upwards of 2 months more waiting just to get my domain back? Damnit.. Only other thing is this: I certainly hope they can get through to her..
Posted by Martie, 06-11-2006, 12:32 PM
Well hopefully that will work out in YOUR favor...I hope so.
Posted by Salvatore, 06-11-2006, 01:26 PM
I recommend contacting enom support directly at 425.274.4500, Opt #3. I'm sure there are multiple ways you can prove to them your the actual owner and not her. Hopefully after they resovle it tell them to push the domain into your own enom account which you can create for free here: https://www.enom.com/newaccount.asp After they push the name into your own account make sure all the contact details are to your liking, change the password and lock the domain! If they tell you to contact enom email support make sure you CC everything to namecheap also so everybody's on the same page with the case.
Posted by DarkRogue, 06-11-2006, 01:40 PM
Wait, I'm at a slight confusion here.. NameCheap already decided that it's a legal dispute, however it's not the first time it's been suggested to take things up directly with eNom.. My question is though, is enom supposed to (or will they bother) handle disputes with their resellers as well? Or maybe it's just because they are the registered registrar. I would love if they could suggest ways I could prove I am the owner, but the only "hard" evidence I have readily available is an email invoice, all the originals are in her ClientExec system which is currently returning database errors. ( http://www.crediblehost.com/exec/ ) And how would NC handle the CC's of emails? lol sorry this is really the first time I've dealt with all these problems so I don't know my way around all these kinks yet.. I thank you all for your advice and support thus far
Posted by Ariel74, 06-11-2006, 02:05 PM
Like I tried to tell you above - either contact eNom directly yourself, or have another eNom reseller do it for you. I have personally helped several of my clients out of this type of issue, so I can assure you its possible... but you have to be able to provide plenty as much documentation as possible to prove its your domain.
Posted by bear, 06-11-2006, 02:11 PM
I've already entered a ticket to ask about this over at Enom as of early this morning. Maybe something useful will come of it...hope that was ok. Probably won't hear anything before Monday, however.
Posted by DarkRogue, 06-11-2006, 02:46 PM
I know, Ariel, but I wasn't sure if enom was supposed to be liable for its resellers' disputes, or if they were just really nice to be able to step in for them. I'm not sure if they would bother listening to my claim since it's an issue with namecheap, that was my concern and no one really answered it. bear, thanks for that I hope it'll be helpful too, and I guess I will try to call/contact them tomorrow since all of you seem confident in enom being able to resolve this, but I doubt anyone will be in on a Sunday, so I will wait til Monday afternoon. I will also try to work on acquiring more proof.. Would you by any chance happen to have any suggestions of good pieces of proof? edit: where is that phone number located?
Posted by Salvatore, 06-11-2006, 02:48 PM
Enom is the main registrar, namecheap is just a reseller who already blew you off. Now you must move on. Go to enom, show them everything you got, including your invoice, your website files, links to forum discussions, etc. They can easily override what namecheap told you and then get an enom account, no reason to be going through a reseller when you can go straight to the big dog. PS. After enom hopefully resolves the issue you might have to transfer the name from namecheap to enom, but make sure you do that.
Posted by DarkRogue, 06-12-2006, 11:18 PM
Well, I had a glimmer of hope because I thought I had succeeded.. but.. I had sent Bonnie a PM (actually, 2) over on the getpaidforums and she finally replied yesterday saying: So I replied saying thanks, and I waited... and waited.. Lo and behold, 31 hours later, she still has yet to a) log in to her account b) click on my domain c) click the push button d) type in her password e) type in my name f) hit accept Unfortunately, I can't say I was surprised. However, since she actually responded and acknowledged that this was to be done, I decided to be nice and give her another day to do something that takes less than a minute. Do you guys think I should wait a little longer for her, instead of jumping the gun and getting on enom? And more importantly, since she responded saying that she'll transfer the domain over to me, can that be used realistically as viable evidence for enom in getting my domain back?
Posted by bear, 06-13-2006, 06:04 AM
Any evidence is helpful, but since it's not a signed doc, how much it will help is questionable. Speaking of Enom, I heard back, and they said to contact Namecheap, as they're the reseller...it may be that as long as NC is cooperating, Enom won't do anything. Sorry. I'd pester Bonnie.
Posted by Zeleniak, 06-13-2006, 06:29 AM
That happened to me once. I wish the best for you and good luck with all this!!!
Posted by Salvatore, 06-13-2006, 09:55 AM
DarkRogue, Too bad you did not listen to my suggestions. You probably would have had your name back already. I wouldnt consider namecheap telling you its a legal matter cooperating either. Anything and everything is some type of evidence which should be presented to enom. Her site isnt even functional anymore and enom is well aware that alot of there idiotic reseller accounts are web hosts who register domains in their own name instead of the customers. http://crediblehost.com/exec/signup.php https://chhelp.com/ http://chforums.com/forum.php
Posted by DarkRogue, 06-13-2006, 10:14 AM
Zeleniak, did you succeed, or what happened? Bear, thanks for trying, although since NC has basically declared this a "legal dispute" and none of their business, I believe their cooperation has ended, so I will still go for enom. However I'm debating whether or not to give her another day. Salvatore, I'm sorry on not contacting enom earlier, but people were telling me to finish up with NC first, and she did resopnd to my PM, I thought that meant she would actually transfer it back to me so I decided to wait a little bit instead of jumping the gun and going over her, because then she might complain and that would be bad for my case. Since I have this new PM though, I will try NC one last time, and if they don't respond or deny it, I will go straight to enom. FYI she is also an enom reseller I believe.. PeachyDomains.com is her "sister site" to CH, offering $8.88 domains. Thanks for the links, Salvatore, I will definately use them.
Posted by bear, 06-13-2006, 11:03 AM
http://crediblehost.com/exec/signup.php Ioncube error http://chhelp.com/ Suspended by host (note corrected url) http://chforums.com/forum.php No access, no posts since 2005 or so Not looking good, but we knew that. By the way: Expiration Date: 19-jul-2006 I wouldn't wait very long for NC's response...
Posted by stu17, 06-13-2006, 07:13 PM
Ch's new forum: http://www.ansforums.com/
Posted by DarkRogue, 06-13-2006, 07:32 PM
Which also doesn't work. Stu, IIRC you were the one to reply to my support ticket before CHHelp went down saying you switched forums to that new one. I also replied saying I registered, but it doesn't work. Everything is listed as Private, there are zero threads to display on all boards, and I still have no posting privileges. So that board is basically the same as the currently-dead CHForums.com Bear, thanks for the summary, I've included them with a comprehensive "final offer" email to namecheap. If it doesn't work, I'll go straight to enom.
Posted by Martie, 06-13-2006, 08:12 PM
stu17, Is it possible YOU can reach Bonnie and get some serious help for this client. Its absolutely disgraceful to see someone go to the lengths that DarkRogue has gone to with NO help whatsoever. A simple click to move that domain would take Bonnie less than 5 minutes.
Posted by dclacroix, 06-13-2006, 09:03 PM
Interestingly enough, peachydomains.com is not a enom reseller site. It's a Wild West (aka GoDaddy reseller) site. If you look at the "About" section there, you'll see different phone numbers and a different email address than have been mentioned here. It might be worth a shot to try her at the contacts you find there.....
Posted by stu17, 06-14-2006, 09:33 PM
It works fine The only reason why you cant post threads etc.. Is because there is a backlog of 23+ users that Bonnie need to verify/activate before you can post/view CH forum.
Posted by stu17, 06-14-2006, 09:37 PM
Sorry I am not getting involved with this issue, the only reason why I posted above was to give bear another url for CH. Plus I am going on Holiday in less then 2 weeks
Posted by web_hosting4u, 06-14-2006, 10:24 PM
DarkRougue, sorry to hear of your problems. I see the domain name expires in July '06. The good and the bad, you could probably get it back in 60 days. In the interim, while you have issues, you should try and register a domain name with an different TLD extension and start advertising that on your site. I know I register domains for my customers, and many times I become the administrative contact, however, I always let the Owner show as the end customer. I have heard of so many hosts that do this, one of my clients just lost his domain to a company that handles on-line store merchandise. They said it was part of the contract. I mean, that is a horrible thing to have happen, and I am truly sorry you have had this experience.
Posted by Leeo, 06-15-2006, 07:44 AM
Nice to see crediblehosts support staff are as helpful as its owner!
Posted by stu17, 06-15-2006, 08:05 AM
I am not official crediblehost support staff; I am only a Super Moderator on CH's forum & a helper on the helpdesk.
Posted by Leeo, 06-15-2006, 09:34 AM
Out of curiosity Stu17 why do you continue to use crediblehost for your hosting and also continue to help with support. The hosting and customer service is poor at best!
Posted by ldcdc, 06-15-2006, 10:29 AM
If you have a realiable way to reach Bonnie, would it be so had to do the OP a favor and contact her to remind her that this "issue" is still pending? So you have reason to believe that this isssue that should take 5 minutes to solve will take at least another 2 weeks?
Posted by catfished, 06-15-2006, 12:00 PM
I'm sorry if I'm insulting you Stu17 but when I was with CH, the majority of your posts on their forums were either defending Bonnie or saying how great CH was. I guess you made a few helpful posts but they were hard to find amongst all your "cheerleading" posts.
Posted by rrdega, 06-15-2006, 05:15 PM
Speaking from experience, there has not been a "reliable" way to contact Bonnie ever since she failed to pay her Roadrunner bill. That's when her VOIP Phone Lines {all of CH's numbers, I believe } went :poof: and her mailboxes filled up, and/or stopped working.
Posted by stu17, 06-15-2006, 07:09 PM
1. The Hosting has been great for me; the server I have been on has not had any down time / issues for all most 97 days 2. I have a sub domain name & if I wanted to move it would be a pain 3. I dont need much, if any support Now since the focus is on me, which I did not want as I dont want to involved in this thread & the only reason why I reply above is to update bear Me/ ** Unsubscribe from this thread **
Posted by DarkRogue, 06-18-2006, 11:48 PM
Wow. The wonders of CH support, everyone! Stu, while I understand you not wanting to get involved, it is really just a tiny favor IMO. If you have rights to access the support ticket area to help out, you should have sufficient "access" to ask her about my transfer which she already agreed to. I mean, what more do you need, you already have a "super moderator" status plus access to tickets. Can't you also take care of the backlog for her? If not, then you know as well as I do, that forum link is utterly useless. What's the point of saying "OH you can also contact her here, if she ever gets around to letting you have the ability to." I don't see why you want out just because you are going on vacation in 2 weeks. I'm only asking you to spend 30 seconds to contact her and tell her about my transfer. I have spent a good month trying to contact her now, and I have been patient, you can't spare 30 precious seconds? Ahhh, the pattern emerges. CH support tag line: I don't want to deal with this so I'm going to run away and ignore everything now. Leeo, the servers (at least mine) for the most part have been problem free for a while now, at least I don't notice anything. Everything else is suffering, but the servers themselves are still fine and operational. The CH server status page is crapped up and displays a ton of errors, but I can log into systems labelled as "down" just fine. rrdega, if that is true, then that's another bit to add to the complaints. Anyway, sorry for the delayed response, I spent the weekend at the AnimeNEXT anime convention, and couldn't bring my laptop. In any case, NameCheap has stopped responding after a bunch of more serious emails I've sent them, the last one saying I will go to enom if they can't resolve it. As they're not replying, I'll take it they don't want to do anything anymore. They did, however, offer to help me pay for the domain for another year, by placing $8.88 in my account and they'd pay it for another year for me, giving me some more time to get it transferred over to me, and I considered, but I don't know if that would be a good idea or not. It's a double-edged sword IMO. On one hand, if I can forsee the transfer occuring at all, I will do it as it will extend the time to get it. On the other hand, if she continues to ignore and no one does anything, it'll be another 14 months or so before I can get it back on my own. In other news, the getpaidforum.com forums are currently down for maintenance. I will check it again tomorrow, and if it's up, I will provide an extensive email to enom support, with proof that namecheap has stopped cooperating, along with everything else I have.
Posted by bear, 06-19-2006, 06:38 AM
DarkRogue, I'd strongly suggest you take NC up on this offer of renewing. There are no guarantees that if it drops you get it, and as long as it's registered you have a chance of working this out. I'd renew it, make sure it's done (get screencaps...you never know), contact Enom and explain with evidence, including the offer from NC to renew on your behalf...
Posted by Vinayak_Sharma, 06-19-2006, 07:12 AM
I also support bear's suggestion, and maybe NC will also agree in a bit of time to change Name Servers for you in case you convince them once that old server goes down, and may be later to that NC may also push that domain to your account that you registerd with them.
Posted by DarkRogue, 06-19-2006, 10:15 PM
I'm not sure how that would work though. I would email them saying to pay for me, then in a couple minutes, get another email sent to eNom CC'd to them, about me asking them to override NameCheap.. How would they respond to that? I guess i'm leaning toward renewing it, but I don't want to screw myself over doing so. If they would agree to changing the nameservers as well, I think it would not be as much of a problem.. The thing is the timing between asking NC for these things and when to ask enom to intervene..
Posted by bear, 06-19-2006, 11:12 PM
Well, apart from the offer of renewing it, have the said they are going to help in any way to resolve this? If not, renewing will only stave off the inevitable. On the ohter hand, if they renew, and Bonnie *does* come through (umm, sure) then you're set. I would say to accept NC's offer, but ask in the same message what can be done to rectify the larger issue. Explain that you're grateful that it's not going to be lost, but unless they intervene in some manner, this is only a stopgap measure, and in a year's time you're in the same predicament. Be nice, and ask to escalate if things aren't working out. Get names, times, dates and document everything really well. Wish I could help somehow...I feel for you.
Posted by Leeo, 06-30-2006, 08:15 AM
I assume Bonnie is still ignoring this issue!
Posted by Will-AH, 06-30-2006, 12:24 PM
Good luck, hopefully NameCheap will be able to help you out. We used to host them and I have nothing but good things to say about them. I even use their product for my personal projects. They've always helped with anything I've ever needed, hopefully they will do the same for you.
Posted by DarkRogue, 07-01-2006, 12:38 AM
Lol I thought this thread died, since I have been away for a little bit (looking for a job is tough) In any case, NameCheap's final stance is that while they agree with some of my popints, they have elected not to do anything because of company policy. I have decided to give Bonnie a little more time before I send an email off to enom. Unfortunately Leeo, yes Bonnie is still ignoring the issue, her last activity on the getpaidforum.com forums was June 17th. It's now July 1st. I have sent her PMs on June 2nd, June 11th and June 19th. She has only responded once saying she will transfer it, but never went through with it. I understand NC's position, but it's really annoying hearing they don't wanna do anything. They want *explicit authorization* before they will transfer the domain to me, and I argue that her PM to me saying that she will transfer is practically an authorization in that she acknowledged it and showed she was willing to transfer it, but NC doesn't seem to agree with that. (I gave them access to the forum account if they needed to verify it was actually her.) Ultimately, the way this is going, the name will expire in less than 3 weeks, I'll send enom an email for help and after reviewing all evidence they will probably say they can't help either, and I am screwed and doomed to wait it out. (I have not taken up on NC's generous offer because I highly doubt Bonnie will bother trying to do anything.) edit: I think I recall someone from namecheap who uses these boards sometimes.. I wonder if they would be able to help if they saw this thread.. lol :/ Last edited by DarkRogue; 07-01-2006 at 12:48 AM.
Posted by one19, 07-01-2006, 04:21 AM
DarkRogue, I sure hope one way or the other, you eventually get full control of your domain. The most important lesson here is to always separate domain registration from hosting. That is, register the domain yourself, under your name. Even if the hosting company has been around for 100 years and they've got an A1 reputation, you're really better off taking domain registration and hosting as separate and distinct products and services. Getting a "free domain for life" on some hosting accounts would mean you have to always take care of 2 things if and when you want to move from one host to another. And as much as I hate moving hosts, it's a reality we all have to live with. Good luck and I hope Bonnie gets to those few mouse clicks soon. Is the domain name locked? Have you attempted to do a domain transfer? (There shouldn't be any harm in trying right?)
Posted by DarkRogue, 07-01-2006, 01:50 PM
Thanks one19, I hope so too. :/ Yes, yes I have learned a very hard lesson, always always always separate hosting from domains. What do you mean by name-locked though? If you mean registrar lock, then no it's not, but I don't think I can transfer it anyway because I need to get on the NC account to accept the transfer, and it's not in my account.
Posted by bear, 07-01-2006, 02:33 PM
You would only need to get into the NC account if you were pushing from one NC to another. To transfer away from NC, you need to have access to the email address on record to authorize the transfer. This brings up an interesting point: If Bonnie has agreed to do this, and the name isn't 'registrar-locked', have you actually tried initiating a transfer request? It's possible she *might* approve it if one is received and she remembers her promise. I'd be happy to help you with this, no charge.
Posted by Vinayak_Sharma, 07-01-2006, 02:47 PM
If the domain in question is darkscythe.com, then its status is Active that means its UnLocked. And the mail associated is sales@crediblehost.com
Posted by DarkRogue, 07-01-2006, 05:58 PM
Bear, assuming let's say I will log into my enom account and try to initiate a transfer of the domain from her NC account, you're saying I do not need access to her NC account because it is not an NC-to-NC transfer (push), but rather her email. Lol I obviously don't have access to that either, but it would work IF that email actually worked. I've sent numerous emails to that sales@crediblehost.com address from hotmail, gmail, my own darkscythe.com email, but all have been returned as undeliverable. I tried bringing that issue up as someone suggested a couple pages back, to NC about ICANN requiring whois info to be correct, but they seemed to have ignored that. At best they said they would contact her with the information they had on file but said that just because she doesn't respond to them does not mean they can transfer the domain over to me. If it would work though, give me the word and I'll try to initiate a transfer over at enom.
Posted by bear, 07-01-2006, 06:03 PM
If the email doesn't deliver, then it will probably fail. I'd try it anyway, since you have nothing to lose here, and in the off chance the mail gets through, and she approves it, you're golden. By the way her mailserver is reachable, so if sales@isn't working, it's been disabled. During the lookup, I saw another address: enom@crediblehost.com Might try reaching her there as well. Last edited by bear; 07-01-2006 at 06:06 PM.
Posted by DarkRogue, 07-01-2006, 06:26 PM
Okay, well as per your suggestion I have just initiated a transfer request over at enom. It went kinda fast though, I hope they don't charge my card before they transfer it. In any case I'll try emailing that address right now. Btw, I'm not sure what all this means but DNSStuff.com seems to report the same errors on her entire domain when I try the email test. Edit: I can't say I'm surprised. Mail Delivery Subsystem to me This is an automatically generated Delivery Status Notification Delivery to the following recipient failed permanently: enom@crediblehost.com
Posted by DarkRogue, 07-03-2006, 01:30 AM
Lol while gathering all the necessary info to send to enom, I decided to check my old PMs here at WHT since I still have them saved. There's one where I asked her about my domain propagating and she said she registered it for me and would check it again.. (July 18th 2003) Seems like another possible good piece of evidence it belongs to me, question is how exactly to give it to them.. Unlike the getpaidforum.com account, I actually care about this account of mine and I don't feel comfortable giving them access to it. :/
Posted by bear, 07-03-2006, 06:45 AM
Take a screen shot and send it as an image. If they need verification it's not been faked, maybe they would accept our (WHT staff) word on it. Of course, you'd have to give us access to view it (via helpdesk), but you probably trust us, I'd hope.
Posted by one19, 07-03-2006, 06:47 AM
Proving that the domain is yours would only work if either your company name or your name is part of the registrant contact. Let's say the domain is registered to: John Smith XYZ Company email: invalid@emailaddress.com I've actually had a situation like this. The domain was at NetSol and I actually had access to it but only to change DNS records. I had no access to change anything else. However, the domain was indeed owned by John Smith of XYZ Company. So all we had to do was submit some documentation: - passport of John Smith - etc It took a while but we finally got full access to the domain. I guess what I'm saying is that unless you are: There's really nothing you can do to convince any registrar that the domain is yours. That's just how it works. Only Bonnie MacKenzie has authority over that domain. No one else. You can show them that yourdomain.com has all your contents, your address, your email, etc., but that doesn't mean anything to them, too. Sure, everything in yourdomain.com is run by you, but it can still mean that it's owned by someone else and they have no interest in transferring the ownership to you. I've read posts of Credible Hosts / Bonnie MacKenzie and it's like some kind of cult following I may never get to understand. But in all those posts, I can see that Bonnie seems to be a nice person. Furthermore, I can't see that she has any interests in hijacking your domain or charging you $$$ for it. She probably just has much, much larger problems than just thinking of transferring YOURDOMAIN.COM to you. Hopefully, she'll get to it. So your transfer request (that can take 3-7 days) gets somewhere. However, the process is completely automated and it will only send an email to sales@crediblehosts.com. If that email is defunct, then notrhing's going to happen really.
Posted by one19, 07-03-2006, 06:56 AM
Bad news DarkRogue. I checked your domain http://whois.domaintools.com/yourdomain.com (assuming I have it right, replace this with your domain) and it says [QUOTE] Status: Locked [/UNQUOTE] Strange someone just posted that the status was ACTIVE. Anyway, if it is locked, then you your transfer request will simply fail.
Posted by fastnoc, 07-03-2006, 07:02 AM
What's probably going to happen is that the domain will have to expire. Once that happens it goes through a couple different steps including redemption period. once the different statuses all pass it will be released back into the pool and will be available to register again. The whole process usually takes about 90 days. But you won't be able to get it back unless 1. she responds and manages the issue 2. the process explained happens. I don't remember all the different steps that process takes, I've only had to manage a domain this way once and it was a while ago. Keep in mind, if the domain expires and she does not renew it. There is not a thing you can do until either she pays, or it goes through all of that.
Posted by fastnoc, 07-03-2006, 07:04 AM
That is an incorrect statement. The status of the domain and the status of the domain lock have nothing to do with each other.
Posted by one19, 07-03-2006, 07:10 AM
Sorry DarkRogue, I think I was mistaken. Checking your domain via DOMAINTOOLS.COM shows it's LOCKED (so does NETSOL). But via ENOM.COM, it shows it's ACTIVE (not locked, same via TUCOWS). Strange though 'coz the last update was: 2005-08-04. In any case, the WHOIS from ENOM should be the more accurate one (since they are the registrant)
Posted by fastnoc, 07-03-2006, 07:14 AM
You're giving him incorrect information. You should understand these things before advising on them. The status of the domain being ACTIVE means that the domain is in the registry, that it's registered and available to be working and usable. Locked or unlocked has NOTHING to do with that and is an indication of the registrar lock status that the customer sets at the registrar meaning wether or not the domain is allowed to be transfered to another registrar. And no, eNom is not the registrant, they are the registrar. Bonnie is the registrant Last edited by fastnoc; 07-03-2006 at 07:17 AM.
Posted by one19, 07-03-2006, 07:18 AM
I thought it worked that way, too. http://www.domaintools.com/domain-help/status-codes.php As far as I know, there's only one field for status. But you might know something I don't. Maybe you can provide a link that explains your point further. That'll be helpful.
Posted by one19, 07-03-2006, 07:23 AM
Sorry, got that mixed up Strange that you say this because if I lock my domain, the status changes from ACTIVE to REGISTRAR-LOCK. And when I unlock it, it becomes ACTIVE. So I'm not really following what you're saying.
Posted by fastnoc, 07-03-2006, 07:28 AM
You answered your own question but then you edited your post to delete the link. http://www.domaintools.com/domain-help/status-codes.php EDIT: Wups you didn't delete it. you replied again.
Posted by bear, 07-03-2006, 07:39 AM
I think you're arguing semantics here. Active means it's available, yes, but not locked, as in available to transfer, edit, or whatever. It appears to be synonymous with "unlocked". Since there is only one field related to status, it's got only one state at any given time: Active: all of it changeable, including transfers. Locked: DNS and other changes available, but transfers prevented. I also tested with my domains at Enom. If I explicitly unlock it, the status changes to "active". If relocked, it shows locked. There isn't any "active *and* locked fields...so it can only have one status at any given time, with "locked" showing if it's locked. Do I also have this wrong, in your opinion?
Posted by one19, 07-03-2006, 07:58 AM
And since there's no such status as UNLOCKED, then ACTIVE would effectively mean its unlocked (like bear also says). That's all we're really saying here. So what was it that we didn't say correctly? (maybe we muddled our sentences, that's all) I can't say I'm an expert but on my ENOM and ONLINENIC reseller accounts, there's only one field to control such things.
Posted by one19, 07-03-2006, 08:11 AM
I don't really think that would be an option for DarkRogue. That would mean that his domain will not be available for awhile (I'm not sure how long after expiry is it re-directed to the registrar's parking page) After expiry, you have 40 (Post Expiry Grace period) + 30 (Redemption Period) + 6 (Pending Delete period) = 75 days It's a hard lesson but I hope this thread helps give others a better understanding (I'm learning a few things myself, too).
Posted by fastnoc, 07-03-2006, 08:33 AM
I did some reading after one19 posted to make sure I was right. It looks like there are differences now that didn't exist before. Well they did but the whois results didn't show the same info. You're both right and I'm wrong. Thanks for clarifying.
Posted by fastnoc, 07-03-2006, 08:35 AM
That's what I was referring to. if he can't get the domain trasnfered he will have to wait out those processes once the domain expired. Maybe I didn't explain it clearly.
Posted by one19, 07-03-2006, 08:40 AM
Thanks e-places for the clarifications. WHT is always a nice place to learn. I wasn't too sure myself. In the end, it's a tough one for DarkRogue as expiry is a few days away (19 Jul). It's really all in the hands of Bonnie right now.
Posted by bear, 07-03-2006, 08:42 AM
Actually, I was off a little too. Seems it is possible to have more than one status at one time as in the case of a recently expired name: Status: REGISTRAR-LOCK Status: REGISTRAR-HOLD Updated Date: 02-jul-2006 Creation Date: 01-jul-2000 Expiration Date: 01-jul-2007 Lots of variables here, and no definitive explanations (or clear terminology). Makes it hard for people to get answers sometimes.
Posted by one19, 07-03-2006, 09:05 AM
Here's a nice graphical look at the Domain life cycle: https://www.enom.com/help/faq_tlds.asp You have to browse down to the Domain life cycle portion (toward the bottom of the page) as they don't seem to have an anchor for that section.
Posted by DarkRogue, 07-03-2006, 10:07 AM
Whoa, lots of activity lol Bear, yes I do trust WHT staff, so if needed I can provide everything to the help desk. I just checked via domaintools and it says it's active, so shouldn't have any problems. I never figured the transfer request would work either, but not losing anything that way so no biggies. I will still try my bes to convince them that since she has effectively killed her hosting business, she should have no right to retain her client's domains, especially when there exists no reliable form of communication to reach her. It might end up like NC but I won't know until I try. My domain really only hosts a personal blog and some miscellaneous stuff (test pages of me trying new code, and a folder of PHP pages I'm making with the o'reilly PHP5 book), But I do need it because I planned on expanding it. If worse comes to worst I will probably have to just grit my teeth and wait for allllll that waiting to expire and re-register it. I hate it, but that's what it looks like now NC repeatedly told me it was a legal issue.. Come to think of it I wouldn't mind, except her address is invalid lol..
Posted by fastnoc, 07-03-2006, 10:43 AM
Well this did bring up a good topic about the status issues. I'm glad I got some new information.
Posted by akoss, 07-05-2006, 11:37 AM
Looks like all the servers at Boca have been pulled. I sure hope ppl had backups
Posted by DarkRogue, 07-05-2006, 01:23 PM
Not all of them.. Yes, at least my server (Liberty) is currently down, my domain nor others hosted on that server will resolve at the moment. Personally, I'm not surprised since it was only a matter of time until this happened, and I made a backup ages ago. Only thing I lost is probably 300 something spam emails lol. But, Genesis appears to still be up. My guess is because that's the server that actually hosts her own other sites. Crediblehost.com is on there, but I don't think she cares about that anymore since chforums.com doesn't work, and CHHelp.com had showed a suspended page from HostRocket for over a month now, but it does host her other "important" site.. The ANSMediaGroup.info thing. And if you check it, you notice that the entire forum is PTP/advert stuff to make money and she's active there like all the time lol. At the moment I can't get her server status page to load so I can't verify if the other servers are down too or if it is just Liberty.. In any case, this just sucks.
Posted by akoss, 07-05-2006, 01:32 PM
Well, at least 2 of the servers at Bocacom are down, Liberty and Magic. Genesis is not at Boca, and is indeed up.
Posted by DarkRogue, 07-05-2006, 01:35 PM
Oh, well that would explain it. I saw a snapshot of the site at domaintools.com and tried to read it lol Athena and Apollo are down. Calliope is still up though. Was one of the servers ever named Gandolf? For some reason it pops into my head.. in any case, if it was, that's down too. How many servers did she have at boca?
Posted by akoss, 07-05-2006, 01:47 PM
If memory serves, Athena and Apollo were Windoze boxes at VO (& they are long gone) Calliope is at EV1, but isn't listed on the server stats page, so this one puzzles me Gandalf, Liberty, Magic, Melody and Spirit are all at Boca afaik and are down.
Posted by JenniH, 07-05-2006, 01:57 PM
Yes, we are at Boca, and we are dead.... We used to be on Pluto, but goodness knows what that is called now. The signs seem to be that this isn't going to recover... unless anyone knows different? Does anyone have any direct contact with Boca?
Posted by ofthecross, 07-05-2006, 02:45 PM
I actually read this whole thread. This whole situation really stinks for the OP. Hope everything gets resolved overtime.
Posted by DarkRogue, 07-05-2006, 02:45 PM
Well well well. Look what we have here! I just did a search for bonnie's old posts here to link to the enom email i'm writing and look what I find.. http://www.webhostingtalk.com/showthread.php?t=528458 CH is for sale! edit: lol thanks Jewlz, sorry your eyes had to suffer through 9 pages though I'm trying to resolve it, but if she would just friggin take 15 seconds to type my name and hit push, all this would be done for.
Posted by DarkRogue, 07-05-2006, 03:09 PM
UPDATE: SUCCESS! I have finally gotten my domain. Thanks to everyone who supported me through this, especially the forum mods ldcdc and bear I posted on her sale thread to get her attention and she promptly transferred it. I have just verified it is in my NameCheap account. It was partly my fault, because I never added my address info cuz NC doesn't ask for it upon registration like eNom does. But all in all, DarkScythe.com is finally mine again. Now to find some domain tutorials cuz I have no idea what to do with it lol. And new host search commence..again! Thanks again WHT
Posted by bear, 07-05-2006, 03:17 PM
So glad this worked out for you this way. I honestly felt it was a lost cause lately, but you certainly found a bit of luck after all. Outstanding!
Posted by hostpc.com, 07-05-2006, 03:33 PM
HostPC Internet Services (www.hostpc.com) has just completed a verbal agreement with the owner of Credible Host to get their servers back online. Crediblehost clients and services will be transformed into HostPC clients. More details will be available on our forums shortly. The CH network should be back online in the next hour. We'll work to correct any issues that CH customers are encountering. We'll also be contacting each customer over the next couple of days to inform them personally of the transition plans Joe Mack Owner, HostPC Internet Services
Posted by cippalippa, 07-05-2006, 03:39 PM
Excellent news!! I'm extremely pleased. Moreover you just saved me the hassle of moving things over.
Posted by JenniH, 07-05-2006, 03:56 PM
Joe, Great news mate... thanks. I've been hoping for this to happen for seemingly years. Jenni
Posted by JenniH, 07-05-2006, 03:57 PM
And we are up again already. Good work!
Posted by hostpc.com, 07-05-2006, 04:01 PM
Our announcement is here http://www.hostpc.com/community/showthread.php?t=2554 We'll be updating the HostPC forums a little more quicker than the crediblehost.com domain - customers will want to register and login to our forums to get up to the minute announcements, details and notices concerning your accounts - etc. We encourage you to join us in live chat, or join our forums with any questions you may have, ideas, suggestions, etc. We (helpdesk staff and I) look forward to working with all of you for your future and ours! Joe
Posted by DarkRogue, 07-05-2006, 04:32 PM
Wow that was fast, it sold in less than 2 hours lol Best of luck to everyone, and thanks for getting the servers back online. I might still have to move though, as I need a bigger account and I'm not sure if HostPC offers cPanel (I'm used to it... though I have just restarted my research so I might change my preferences.) edit: hooray, 100th post!
Posted by hostpc.com, 07-05-2006, 04:33 PM
We do have cpanel servers, and we'll be optimizing the CH servers, we'll be handle your account on cpanel or DA, no problem (and we _can_ convert your acct to DA very easily if necessary) Joe
Posted by catfished, 07-05-2006, 05:02 PM
Wow! I love happy endings.
Posted by akoss, 07-05-2006, 06:45 PM
Congrats to all parties involved, I think it's for the best.
Posted by HostRefugee-Vince, 07-05-2006, 08:01 PM
WTG DarkRogue!! I am glad to see your persistance has finally paid off. Also glad to see CH changed hands, hopefully for the better!
Posted by ldcdc, 07-05-2006, 08:12 PM
It's great to see the issue finally solved! Let's hope that the CH sale will mean a bright future for Crediblehost and all its customers!
Posted by DarkRogue, 07-05-2006, 09:18 PM
lol thank you everyone, and yes I hope it gets better, but as a precaution I'm also prepared to jump ship at any second
Posted by hostpc.com, 07-05-2006, 09:22 PM
Thanks for giving us a chance to prove ourselves to you... we'll work hard to earn your trust! joe
Posted by one19, 07-06-2006, 03:35 AM
Congratulations! The main lesson here is to separate your domain from your hosting. But Teny has also reminded me of another lesson. Persistence, hard work, and never, ever, giving up PAYS OFF BIG TIME! You did your job well. It was you who finally found a way to contact Bonnie and take action. Goes to show that despite whatever people say about Bonnie and CH (Oh, God, the stuff I read about that here), she does have a heart. She could have simply ignored you. And to top it all, the domain is set to expire 19 Jul 2006. Photofinish! By the way Teny, make sure to renew your domain
Posted by DarkRogue, 07-06-2006, 12:06 PM
Haha, thank you very much And yes, I am adding funds to pay it, as well as seeing what domains my friends want me to host for them so I can buy everything at once. Also think whoisguard might be a good idea, but what do u guys think? Get much spam from whois info?

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