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Privatelayer server down for 48 hours no replay i'm really lost :(
| Posted by MALK6620045, 11-09-2016, 11:16 AM |
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Hello all , i hope you are doing fine ,
i have a server with private layer for almost one year and everything was very good with them , until two days ago
my server went offline , i contacted the support and waited for 12 hours to get this
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We can find no hardware problem and no network problem.
You have made a fatal configuration error on your server. Would you like for us to reinstall the OS?
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i reaply back with
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what fetal are you talking about
i cant reinstall the server i have data on it
just give me the ipmi i will fix it
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after that i got the ipmi and logged in the server and i found it working just fine !
the problem is on the network its offline ,
i tought maybe the settings are incorrect and then when i cheeked i found them correct
so i answered back and its been 15 hours with no replay
i'm really pissed off
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| Posted by steven99, 11-09-2016, 02:00 PM |
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Unfortunately, seems Privatelayer is having issues of late with networking. http://www.webhostingtalk.com/showthread.php?t=1606924 @haphostliing in there mentions the final fix for them was routing / vlan related. That does not help you on your side, but perhaps bumping the ticket with that in mind might.
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| Posted by SenseiSteve, 11-09-2016, 02:32 PM |
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15 hours is one heck of a long time to be waiting for a response on an issue of this sort. I do see this phone number on their WHOIS - +41445087052
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| Posted by MALK6620045, 11-09-2016, 02:46 PM |
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the phone doesnt answer
the network is not work on the rescue mode
so i guess the link is offline
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| Posted by WootHosting - Jason, 11-09-2016, 03:00 PM |
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15 hours is a long time to wait for a support response. Maybe they are not providing 24/7 support.
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| Posted by steven99, 11-09-2016, 03:11 PM |
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Are you sure network is setup while in rescue mode? Also, why is it in rescue mode if the server it self is okay like you mentioned ?
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| Posted by MALK6620045, 11-09-2016, 03:25 PM |
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yes i'm sure
i puted the server in rescue mode to see if the network is working on it
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| Posted by MALK6620045, 11-09-2016, 07:30 PM |
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Problem solved ,
thanks all
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