My VPS at OVH is down ( ovh networking issue )

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Posted by hichkas, 08-31-2016, 06:58 AM

Posted by Magic_JohnSon, 08-31-2016, 07:08 AM
how you know it is netoworking issue? did you receive any email?
Posted by hichkas, 08-31-2016, 07:28 AM
hello because we do not make any changes on our servers and when i check everythings on KVM OS booted rebooted without problem and success booting network configuration its correct. no we havent recieve any email yet. im sure 100% problem its not from vps. also if can be help its traceroute logs: Last edited by hichkas; 08-31-2016 at 07:34 AM.
Posted by HostBastic, 08-31-2016, 07:30 AM
You will have to give it some time before they respond to your ticket, their support is not that great when it comes to fast response times.
Posted by Magic_JohnSon, 08-31-2016, 07:30 AM
can you ping the ip?
Posted by hichkas, 08-31-2016, 07:35 AM
no i cant ping when i pinged show this : 92 bytes from 51.255.188.137: Destination Host Unreachable Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 00 5400 ca4e 0 0000 33 01 bd5b 192.168.1.111 xxxx i dont know i have no idea what is 51.255.188.137 ??? its not my ip here traceroute logs if can be help
Posted by Magic_JohnSon, 08-31-2016, 07:43 AM
In the VPS panel on OVH it shows your actual server ip.. so what is there shown? What you mean is not your ip?
Posted by hichkas, 08-31-2016, 07:47 AM
thats right its not my ip
Posted by Magic_JohnSon, 08-31-2016, 07:51 AM
can you post a proof screen?
Posted by AcheronMedia-VK, 08-31-2016, 08:07 AM
DNS issue? Can you verify the domain resolves to correct IP? When you kvm into the server, can you ping out? Can you ping the IP directly (see it in the OVH panel, as mentioned above).
Posted by Magic_JohnSon, 08-31-2016, 08:10 AM
ts says he not recognizes the ip in his VPS panel lets await for the screenshot
Posted by hichkas, 08-31-2016, 08:13 AM
hello inside kvm when i logging to the centos i could not ping to the 8.8.8.8 @ Magic johnson https://www.imageupload.co.uk/images/2016/08/31/wht.jpg
Posted by AcheronMedia-VK, 08-31-2016, 08:13 AM
The OP never mentioned a panel, just output of `ping` (and I'm betting the domain was pinged)
Posted by AcheronMedia-VK, 08-31-2016, 08:15 AM
src is 192.168.1.111... that's not routable IP. What is your public IP? What it should be (check your OVH control panel), and what does ifconfig show?
Posted by Magic_JohnSon, 08-31-2016, 08:15 AM
when i say panel his OVH panel
Posted by AcheronMedia-VK, 08-31-2016, 08:18 AM
Yes. Which the OP never mentioned was showing wrong IP.
Posted by hichkas, 08-31-2016, 08:21 AM
my ip is 164.132.x.x same on ovh panel but when i pinged to my ip i see something look like this network configuration on ifconfig its correct. 92 bytes from 51.255.188.137: Destination Host Unreachable Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 00 5400 ca4e 0 0000 33 01 bd5b 192.168.1.111 164.132.x.x i dont know why when i ping to my ip 164.132.x show this result .... i have no idea what is 51.255.188.137.
Posted by AcheronMedia-VK, 08-31-2016, 08:24 AM
Maybe a router in OVH network? The message you see is that that IP responded with ICMP packet carrying "destination host unreachable" message. There is still that 192.168.1.111 as src, where are you pinging from? That's not right... EDIT: Are you using vRack interfaces or containers, pinging from one of them?
Posted by hichkas, 08-31-2016, 08:29 AM
i was pinged from my macbook lets try other way i have also dedicated server from OVH on SAME datacenter. i have ping from SSH OVH dedicated server TO VPS OVH and this is result: 51.255.188.137 its not my ip it seems its block our request or network issue on ovh
Posted by AcheronMedia-VK, 08-31-2016, 08:31 AM
Ah... your MAC's LAN IP... Okay, I'm just not used to that kind of output. So anyway, that's probably an OVH router and that router is telling you it cannot forward packets to the destination. Indeed something broken. Do you have IPv6 configured? Can you ping6 to that?
Posted by hichkas, 08-31-2016, 08:34 AM
for make sure 100% its not issue from my vps i have put vps on rescue mode 5 minute ago its hanged on 55% ! [ its seem there is problem from ovh ] before its booted less than 5 mimute on rescue mode vps should be able access to the internet with MY IP.
Posted by net, 08-31-2016, 09:11 AM
If there is no issue with them, they will not help you. You are on your own.
Posted by hichkas, 08-31-2016, 09:15 AM
I have no doubt problem is from ovh i have familiar with linux and networking approx 60 minute i waiting to finish rescue mode to check its pinged or no on rescue mode but its hanged on 55% Tasks in progress Reboot (rescue) : 55 % Last edited by hichkas; 08-31-2016 at 09:19 AM.
Posted by Magic_JohnSon, 08-31-2016, 12:49 PM
Now i understand what you want to say.. i had same issue in the past pinging the actual ip and wrong one was showing can you check here if you see any tasks for you service? it is worth you give a call to them
Posted by hichkas, 08-31-2016, 01:10 PM
hello problem its fixed by OVH after 8-9 hr downtime... i was told its was from ovh..
Posted by HostXNow_Chris, 08-31-2016, 03:17 PM
Strangely enough, the same issue happened with one of our VPSs today, which I guess was caused their end. Whatever happened it caused a failover IP to stop working. After the VPS was rebooted and I restarted the failover IP it corrected the problem.
Posted by Mike_A, 08-31-2016, 04:32 PM
Could have easily fixed it yourself, though, if you had experience with troubleshooting on Linux with.
Posted by hichkas, 09-01-2016, 02:42 AM
hi i have familiar with linux there was problem from OVH afte reply to our ticket from OVH support our problem fixed.
Posted by Postbox, 09-01-2016, 06:05 AM
Good to hear.

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