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HostHatch bad review
| Posted by welshdemon, 07-21-2016, 02:42 PM |
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I don't normally write reviews but I feel I should warn other people of current problems with HostHatch.
Pre sales, I asked "what is the upload speed", they replied to a query quickly to say that although there is no guaranteed upload speed, I could easily expect 100mbps, so I signed up with them and got a VPS in Netherlands and a VPS in Australia. The Sydney VPS is fine, upload speed anything up to and over 100mbps. NL speedtests are awful. Sometimes (about 10-15% of the time) it goes over 100mbps, usually around 25-35mbps, but also sometimes as low as 1mbps upstream. (Tested to same speedtest server from another server I rent which is further away and upload speed was always over 100mbps.)
Opened support ticket, he said they would move me to another network port. No difference. I replied to say it was no better, and have heard nothing back in over a week.
I opened a new support ticket, got a reply to say ticket would be assigned to L3 support, have heard nothing back in many days.
Looks like they don't care that the NL VPS is unable to perform and that don't care about replying to me.
I will cancel the NL and get Paypal to refund me.
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| Posted by HostHatch_AR, 07-21-2016, 03:34 PM |
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Hi welshdemon,
Can I please get your ticket #?
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| Posted by welshdemon, 07-21-2016, 05:12 PM |
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668198
and
983594
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| Posted by HostHatch_AR, 07-21-2016, 05:12 PM |
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I was able to locate your ticket in the list. I do apologize for the delayed response - I will make sure you are compensated for this.
The problem, as I can see in your ticket is quite simple - you are using speedtest.net as the tool to test the network speeds. There are much better test scripts available to test server speeds. Speedtest.net is mainly for testing consumer/home connections. These are some of the tests you provided us for evidence for slow speed.
Firstly - we use NForce as one of our BGP upstreams in Amsterdam. It seems quite impossible that you would get anything like this from HostHatch to/from NForce. So I went ahead and created a test VPS on the same node your VPS is on with the exact same specifications. Here is the result:
Immediately afterwards, I ran a normal wget to NForce's test file. Here is the result:
112 MB/s translates to 896 Mbps (in speedtest.net terms) - while the speedtest.net result itself shows 117 Mbps in a test run a few seconds before this one...from the same ISP.
Here, speedtest.net shows 214 Mbps from LeaseWeb, whereas a direct download from LeaseWeb test file shows 808 Mbps.
Another normal wget:
I hope this clarifies the issue here.
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| Posted by welshdemon, 07-29-2016, 12:24 PM |
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Thanks for the reply but, I am not convinced yet. Please can you maybe give more information of better ways to test my upload throughput?
How can I speedtest to NFOrce Entertainment B.V Amsterdam from the UK at over 100mbps (every single time).
but when I speedtest to NFOrce Entertainment B.V. Amsterdam from the Amsterdam VPS, usually 30mbps and sometimes as low as 1mbps!
Does not make sense. The VPS has bad routing to a server only 5ms away?
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| Posted by SenseiSteve, 07-29-2016, 01:45 PM |
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It sounds like you still have your NL VPS. It's been some time since you first posted this. Has anything been resolved through their support tickets?
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| Posted by welshdemon, 07-30-2016, 09:14 AM |
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Yes but no further info than the reply here. Though an explanation of the slow ticket response:
"I'm extremely sorry for the delay here. We have a large migration going on in Hong Kong and non-urgent L3 tickets were delayed because of it."
I have been busy and not had time to do any more with this or test the VPS further.
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| Posted by welshdemon, 08-29-2016, 11:50 AM |
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OK after some vigorous testing using wget and 1000MB.test files back and forth between a UK server and my NL (hosthatch) server, speeds are actually very fast (~1000mbps!) but speedtest-cli says 8mbps upload....lol.
Seems that speedtest is unreliable.
So some further testing, a UK server to Australia (hosthatch) server, ping 280ms, 18 hops, speed is very low at <4mbps
However, an LA server to Australia (hosthatch) server, ping 180ms, 10 hops, speed is good 10-20 or even 30mbps
So I was wrong to judge hosthatch and put a bad review for my own lack of testing ability.
Looks like Hosthatch is actually a very good host, performance wise. Just a shame they had a mishap with not answering any non high priority support tickets for a few days hence I posted here!
(Speedtest-cli should go in the bin for testing vps speeds)
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