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Xieles review request
| Posted by AndyB78, 12-16-2009, 04:13 AM |
| Hello,
Can anyone please provide feedback about Xieles as a management company?
Thanks!
|
| Posted by pjssms, 12-16-2009, 05:33 AM |
| Hello,
I have ordered the semi-dedicated team from them 15 days ago.
Until now I am very satisfied. They gave me an outstanding support.
I was moving one server to another and I have about 20 accounts with errors and they solve it all in a very quick way.
They are available to chat on MSN or by phone.
I get answers 24 hours a day.
The ticket system is easy but very efficient. I just would like that i can close a ticket with just one click.
When you place lots of tickets usually you will get answers from 2 or 3 different persons at the same time.
Until now i didn´t get any dumb answer.
They have placed my servers with nagios monotoring and send me detailed reports about the servers.
This is my second multi server support. Before i have used 4 or 5 different support companies but on a server by server basis.
The true is that even some points that i usually deal with i am leaving them to do it as they are so efficient.
Thank you,
Paulo Santos
PS: they have even offered 7 days of free services. They have been so efficient that after 2 or 3 days i sign up. They deserve the money well.
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| Posted by AndyB78, 12-16-2009, 06:37 AM |
| Thank you Paulo for your review.
Other reviews are of course welcome.
|
| Posted by hosting_we3cares, 12-17-2009, 11:33 AM |
| AndyB78,
Have you searched for Xieles in this forum?
|
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