Jolly Works Hosting

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Posted by smallhagrid, 09-25-2013, 11:13 AM
I started with JWH almost 2 years ago. It was obvious that they were running servers remotely and were not US based. Their pricing was attractive and they seemed very eager to please. Still, I gave JW a chance against all advice telling me to avoid it due to it's being in the Philippines... It was very good, solid and reliable for around a year. Now it has gotten bad and not being fixed. Their server is refusing connections intermittently; it is reachable for minutes and then down again. Looks to me as if it is overloaded and cannot handle any more connections. Their tech support has become disinterested and unhelpful lately. I do not feel as if I have been robbed outright as I did with other providers who have suddenly 'pulled the plug' without any warning - BUT: It seems unlikely that I will renew with Jolly Works anymore and based upon what it has been like for a month or so now I would recommend caution to anyone considering buying service with them.
Posted by DWS2006, 09-25-2013, 11:35 AM
smallhagrid, have you requested that your account(s) be moved to a new server. From the sound of things it might not help, but sometimes it does - especially in the event of an intermittent hardware failure.
Posted by smallhagrid, 09-25-2013, 12:01 PM
Thanks for replying. AFAIK they only have just the one server...and they deny that there is any problem with it when they catch it at a good minute. Also I suspect that there may be a DNS problem which somehow results in it being different from different locations. They say it is OK at the very same time that all I can get is=> 'connection reset by peer'.
Posted by kpmedia, 09-25-2013, 02:16 PM
I've always avoided hosts with costs that are too good to be true. The initial savings is not worth the long-term headaches.
Posted by smallhagrid, 09-25-2013, 02:35 PM
Yes - the pricing was very good - and it was also quite reliable for about 20 months, so I got my money's worth. Of course it would be better still if it would straighten out and get good again - but I'm not counting on that happening. I got it as a backup for my main hosting and also to host a small site that can be down with no serious repercussions. What does bug me is the single email account I host there which has been down too much lately. If/when I abandon them for another provider that won't matter anymore either... I just hope others take note of their decline BEFORE spending their money on services/support which cannot be relied upon.
Posted by Jolly Works Hosting, 10-02-2013, 11:18 PM
Hello @smallhagrid, It's very unfortunate to know that we are going to lose a long-term customer like you. I would personally want to apologize if you have experienced inconvenience lately. While we do not claim we are a US-based company, having our business fully running in Manila doesn't mean we're behind. And that surely one of the factors why we can offer such affordable services. I understand that it's hard to bring back your confidence which you have earned from using our service before. However, I will make sure to take your feedback on a strong note so we can do improvements not just in our services but also with our processes. As @DWS2006 suggested, we can certainly arranged an account transfer for you. We do not maintain a single server as opposed to what you've mentioned. In fact, we have servers in two locations now so, aside from putting you on a new server, you can also choose a location which may be more beneficial to you. Again, I apologize for the issues you have experienced lately and thank you very much for putting this to our attention. Regards, Mark M.
Posted by smallhagrid, 01-13-2014, 10:34 AM
Although I originally posted this thread months ago, it remains pertinent. I was contacted personally by Mark M. who assured me things would improve, and based upon their generally good service record with me I did renew. As of now - about once each month JWH is going down again. This time seems especially bad because their support page is unreachable, so I cannot even post a ticket about this. Speaking from a humane POV, their island home has been through a very bad time recently and I certainly have sympathy for that. At the same time, from a business POV it is not good at all to compound repeated downtimes with no ability to get support... I do hope they will fix their problems soon and become dependable again.
Posted by smallhagrid, 01-13-2014, 11:58 AM
Here is all I can get when trying to post a trouble ticket: http://i43.tinypic.com/2mirgm.jpg Their main site is up - but as shown, support is out and their live chat link does not work. A shame that they have no US-based phone number, or I'd try and call them...!
Posted by DWS2006, 01-13-2014, 02:05 PM
Did you try submitting a ticket using the chrome browser (chrome is very lax at verifying SSL certificates with default settings)? It looks like their billing system forces an SSL connection (completely normal) but the certificate has been revoked. You could always try sending them an email as well.
Posted by Atlanical-Mike, 01-13-2014, 02:29 PM
It works for me, and I use Chrome.
Posted by SSD-Greg, 01-13-2014, 02:42 PM
Try contacting them by email it's a ashame they told you everything will be getting improved and services will be running much more better but it isn't . You shouldn't renew or continue your services with them anymore you may be losing business on your site as much as they losing business. Find a more reliable host you deserve a lot better and there are a lot better providers out there on the internet just be sure to check out reviews of the host before you sign up .
Posted by smallhagrid, 01-13-2014, 02:43 PM
I don't have or use chrome, and=> Your reply just gave me another reason not to like and/or trust it, thanks. I did try emailing them last time they were down for a while but those emails never reached them. (The only address I have is their support email...?) I will wait a little while longer and see if it comes back up or if I get any response to the PM sent to Mark before taking any more drastic actions... Thanks.
Posted by smallhagrid, 01-13-2014, 02:50 PM
Thanks for your kind thoughts LuxuryServers. It is great and appreciated to get such a kind-spirited reply. I did try contacting them by email and it didn't work. I do also have a couple of other providers which are more reliable - and have used JWH only for backup sites as well as a small personal site & email. If they go down for good I will not be out very much $, but I will be very disappointed as I wanted things to work out well with them. Over the years I've seen providers burn out and/or 'pull the plug' without warning quite a few times - so very little surprises me when it comes to reseller hosting anymore.
Posted by smallhagrid, 01-13-2014, 03:06 PM
I finally resorted to using (nasty) IE just to post a ticket. This is a repeat of what happened last month...but even worse. I am getting very discouraged with JWH now and tired of the trouble it is just to report outages. When it is down a whole 24 hours I should not have to contact anyone - they should know on their own and have it fixed before that much time passes - but that is not how it is working, sadly.
Posted by DWS2006, 01-13-2014, 03:39 PM
Good to hear you were able to get in touch with them. Their SSL fails for me in IE 10 the same as in FireFox, maybe a configuration difference.
Posted by smallhagrid, 01-13-2014, 08:29 PM
Thanks DWS2006. Unfortunately - just getting a ticket in does not mean that they will actually fix it or even respond. Thus far, after a bunch of hours there's been no response from them and it's still down. The below - from their main site - is simply NOT true=>
Posted by Jolly Works Hosting, 01-13-2014, 10:13 PM
Hi Mark, I replied to your private message here at WHT. And as mentioned, we're currently migrating our Client Portal to a new infastructure, as part of our continued plan of expansion. I apologize for the SSL issue, we've temporarily activated non-SSL access this time to accommodate tickets. But, as I've also said in my message, you can directly raise support requests via email (using your registered email). Apologies for the inconvenience, and thank you very much to your continued patience.
Posted by smallhagrid, 01-13-2014, 10:54 PM
Thanks for the Reply Mark. As a paying client I must wonder if it is obvious that web hosting has a central concept=> communication ?!? I have exactly zero info telling me that changes are afoot. No email or notice of any sort has come to me as a paying client. Perhaps there have been nameserver or IP changes in the last day or so ??? Whatever the reason or story, my site is unreachable and my support ticket of 7 hours ago remains unanswered. If there have not been any deliberate changes directly affecting clients like myself - then perhaps your server has been 'null routed' again, as I've been told over and over when there have been repeated downtimes ??? I don't know what to think, except that the downtime remains and I have no idea of any facts to properly explain it. Thanks for any help you may provide in making this downtime end. Last edited by smallhagrid; 01-13-2014 at 10:55 PM. Reason: bed speelink
Posted by Jolly Works Hosting, 01-14-2014, 03:18 AM
Hi Mark, The issue was raised in our Network Issues page, however due to the migration we're currently doing (coinciding with issues on the server where you are hosted) it wasn't available to you for viewing due to SSL issues. Regrettably, we were not able to provide ample amount of communication because the team was all working very hard to resolve the issue and bring it back online in shortest time possible. Unfortunately, we're a very small company (we've been transparent to that) so there was a hard time alloting resource who shall attend to ticket -- we hope you understand. As per internal communication, the services resumed today at 12:48PM Manila. Please contact us via our available channels for support because as far as I am concerned, WHT does not permit support-like ticket threads. I appreciate your continued support and understanding Mark.
Posted by smallhagrid, 02-10-2014, 02:32 PM
As you so clearly posted - there was no way for the clients to know what was going on - it was just not there. Worse still=> There were exactly zero available channels for support at that time. The good news here (almost a month later now...) is that the service is back to it's usual good quality so it is not a loss and we may hope that it will stay good for a long time to come !!
Posted by s3korea48, 05-14-2014, 08:46 PM
I signed up with them because of the good reviews I read about them. I saw this review just now but it looks like all the issues of the OP were resolved. Is it normal for them to have long setup time? In about 5 hours from now since I paid but until now there's still no account details sent to me. No one is replying in the ticket too :-(
Posted by harrison914, 05-14-2014, 08:56 PM
What kind of account did you purchase? Most web host do setup accounts within minutes of payment.
Posted by s3korea48, 05-14-2014, 09:10 PM
Master reseller. Some hosts do manual activation. I'm fine with that. Maybe the only problem is I'm not getting any reply from the ticket. I asked them how long for my account to be set up. I was checking with OP if he had the experience when he first signed up with Jolly works.
Posted by smallhagrid, 05-14-2014, 09:58 PM
In the time I've used them the service has been swinging all the between quite good and very bad at different, seemingly random times. Presently I have an open support issue with them that they have been ignoring for around 6 weeks. I had to re-open the ticket manually as it closed due to time-out with no further input - and this was AFTER they'd replied saying it would be dealt with...and nothing further has been done. Most worthy of note IMO is what it says at the support ticket page: Limited ?? Looks like maybe it ought to instead say 'nearly non-existent staff'. Needless to say - this client is NOT impressed with the sagging support at JWH lately.
Posted by AcclaimedHost Alan, 05-17-2014, 03:10 PM
If you're hosted with Jolly Works, it may be time to get your backups together. Their site is showing the cPanel account suspended... another one bites the dust? Last edited by BeZazz; 05-17-2014 at 03:14 PM.
Posted by smallhagrid, 05-17-2014, 04:44 PM
5/17/14 4:40PM just logged into cPanel after seeing the above reply here and got right in with no problems or errors. (A relief for now to see this may have been a temporary problem ??) Also: I did finally get a reply to my open ticket there - but the promised action in that reply has yet to take place.
Posted by s3korea48, 05-17-2014, 07:20 PM
Mines not affected too! That's a good thing! So far I like them. Will try contacting them later. I hope the phone's not off.
Posted by GreenHostBox - John, 05-17-2014, 08:05 PM
Is it just me or does it say http://jollyworkshosting.com is suspended?
Posted by KMyers, 05-17-2014, 08:12 PM
I am getting a suspended page as well. This is not a good sign, especially if support has vanished. It may be possible that they are giving up.
Posted by s3korea48, 05-17-2014, 09:03 PM
I think their main Site is hosted somewhere but the clients are hosted on their dedicated server. I will try to contact them later. They might not know that their main Site was suspended
Posted by DWS2006, 05-18-2014, 08:49 AM
That's definitely possible, especially since the site is hosted at TurnKey (when I had an account there all emails sent from their billing panel went straight to the SPAM box). Could have an invoice overdue and not even know it. With that said, I agree with @KMyers, existing clients should look at this as a warning and be prepared in the event that client servers start getting unplugged.
Posted by rcchang, 05-18-2014, 07:38 PM
Look at their homepage, it says Account Suspended. It's probably a reseller.
Posted by s3korea48, 05-18-2014, 08:28 PM
But the accounts where clients are hosted looks to be on a dedicated server. I think they purposely hosted their site somewhere else (can be a reseller) so that when something went wrong with their server (where clients are hosted), their main site wont be affected and therefore they can still be contacted. It's up now
Posted by s3korea48, 05-18-2014, 08:55 PM
I could no longer edit my post but i stand corrected. Their main website is not hosted on a reseller account. It seems it's hosted at Solar VPS. At least it's a vps and not a reseller account. http://whois.domaintools.com/65.181.113.27 For the clients accounts, it's hosted at Phoenix Secured Servers Llc

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