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Is it so hard to find a proper server management company?
| Posted by Neokenzo, 11-25-2009, 03:10 PM |
| I have very little knowledge with it comes to server management. So I went with one that supposedly "reputable" here and man was I ever dissapointed. Not only did they not fixed any problems but they didnt tell me anything I didnt know and I know nothing about server management. Of course there is no refund for it as well.
Then I went with another company. Seems good. Spoke to the guy on MSN and he told me what is wrong with my VPS and what needs to be done. So I decided to go with them. Now I logged a ticket with them and they are saying no one is available to response to it for another 12 hours. Eventhough I clearly ask them whehter there is 24/7 support and he said yes. What kind of server management that isnt available 24/7?
Am I really that unlucky? I am starting to think that no server management are really worth it.
Can someone please recommend me a proper server management, someone how knows what they are doing and is available 24/7. I'd want to hear from people who has experience with those company.
Thank you.
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| Posted by @Matt, 11-25-2009, 09:24 PM |
| I've used CliffSupport.com for server mgmt. projects and they have been very helpful. I would of course contact the owner David and he's a regular here on WHT.
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| Posted by antony_m, 11-26-2009, 01:00 AM |
| If you don't mind me asking, who is this "reputable" server management firm you went with initially?
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| Posted by clayt0n, 11-26-2009, 02:49 AM |
| I find that not many of these support companies are up to par, you're far better off finding your own techs to manage the servers.
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| Posted by UNIXy, 11-26-2009, 04:13 AM |
| However rhetorical your question may be, it really needs to be answered. But yes, it is difficult to find a dependable server management firm. If you have a chance to look around the forum you'll notice that most providers steer clear away from offering labor related services. And if you do find such service being offered, either the price tag is scary (not the typical $39/mo ticket monkeys) or particular restrictions apply. And for a reason.
Labor related tasks cannot be accurately quantified so measures have to be put in place. I'm sure you'll find one or two firms that suit you but reputable they will not be. Reputable firms have been long enough in the business to realize these points and have put in place restrictions to protect themselves.
Regards
Joe
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| Posted by mrzippy, 11-26-2009, 05:15 PM |
| You get what you pay for.
Unless you post who is the server management company that did not meet your expectations, I can only assume you picked the company based on price as a large of the decision.
There is a reason why server management company's such as rackspace are WAY more expensive then the many "popular" server management company's advertised here in the forums.
Having good server management means having good people, who must be available consistantly and reliably, and be able to communicate effectively.
That prices money. Pure and simple.
You get what you pay for.
Feel free to post the company's you were disappointed with and prove me wrong.
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| Posted by Neokenzo, 11-26-2009, 06:20 PM |
| Well being new I didnt know what I was getting for nor the rate for it. Plus this company was stickied on the server management offers thread. Only after I went with them, they were removed. They are 24x7servermanagement.com.
Now I admit that I know nothing regarding servers but man they were really bad. They kept saying they fixed the problem and have optimized apache and msql for me. Problem still there. The they suggest to me to more RAM which then I went and paid more to my DC to increase my RAM. Problem still exist. Then they suggest I get a VPS from their partner company for less RAM that what I am on at the moment. When I questioned why are they suggesting less RAM now when 1 hour ago they asked me to get more RAM, they said RAM is not really an issues, I needed more CPU power. Then they asked me to get my DC to clean the VPS so that they can isntall my site fresh. Which is fine, then they ask me to delete files that I dont need. I dont know what files that are needed and whats not needed so they went and start changing permissions to my files. At this stage I had enough.
The 24 hours I used them gave me more headache and problems. Whats worst is that I can come up with the same solution. That is saying a lot. Of course they dont offer any refund so they can have the money I paid for nothing.
Someone else came and look at the VPS and spot within 2 minutes whats wrong with it. I would say whats wrong with it but I cant remember at the moment Basically the reason was that the DC set up the VPS config wrongly which caused all matters of problems for my site.
So basically more money guarantees proper results? What kind of money am I looking for to pay for a 1 VPS monthly management?
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| Posted by mrzippy, 11-26-2009, 06:26 PM |
| If you don't know anything about servers or management.. then trying to even pick a competant management company or decent server is not a good idea. You don't even have the tools to know if what you've selected is good or bad.
So in that case, I recommend going with an "all-in-one" hosting provider who offers both servers and management in their own datacenter.
For example:
http://www.httpme.com/dedicated.php
These guys have been around for many years, have an awesome reputation, and know what they're doing.
Basically, they treat your dedicated server like their own.. and you don't have to worry or do anything "technical". Have a problem? Try their online helpdesk and see how fast their support is.
(And yes, I have a few servers managed by them.)
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| Posted by inspiron, 11-28-2009, 08:35 AM |
| Check this URL you will find many good companies here,
http://www.webhostingtalk.com/wiki/Server_management
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| Posted by John Adamson, 11-30-2009, 08:22 PM |
| I've heard good things about CliffSupport.com as well- very on top of everything.
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| Posted by ClearanceHost, 11-30-2009, 08:33 PM |
| I heard that cpadmin.net is really good and has good costs.
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| Posted by neXeon, 11-30-2009, 08:53 PM |
| You should try emailing the sales/support departments of a few and discuss things one on one.
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| Posted by Srv24x7, 12-01-2009, 03:00 AM |
| Since this thread has discussed about us. I would like to share some things. The OP has himself admitted that he do not know anything about the server. He gave his point of view that the service was not good, We would like to give our point of view that service was good enough and upto the mark. So here I would like to highlight a few points
First thing the server issue was fixed and the problem was entirely within your website. You had the receive our services far more then expected as we have also optimized and spent several hours watching the server load. So i totally reject your statements that we were bad. We tried our best and really worked hard on your server.
2.) The VPS you gave us was not formatted properly and had old contents. You yourself admitted the DC is bad and they had not cleaned the vps properly which still had old contents so it was not working properly.
3.) You were informed why your server was having traffic and we showed you the proof as well ( i guess some wordpress plugins were still there which were causing the problem). Its your job to fix the website contents which were causing load. NOW if you don't even know what contents are hosted on your site and asking us that you don't know what are those contents, How do you expect us to fix that issue ? How do we know those contents came from ? Then asking us to delete whatever is causing the load. I am sorry but we do not want to messup with your site when we do not have any information about your site contents. Its your responsibility to contact a developer and fix those things. Had it been related within the server for ex ddos attack or spoofing we would have fixed it instantly.
4.) Regarding RAM as the load was increasing and we can see CPU was being maxed out we recommend you to increase the RAM and more CPU units. Which was definately required
5.) You asked us what VPS configuration you should go for if you decide to switch based on that we provided you the reference we have no intentions to make money by providing you vps from our partner company.
Overall the support was good but the OP could never decide that he should backup the site and reinstall the VPS again which we had also recommended.
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| Posted by Neokenzo, 12-01-2009, 06:02 AM |
| What do you mean fixed? My site was going offline constantly. You kept saying it was "fixed" and yet it kept going offline still. All your optimizating and watch did not fix anything. If it was "fixed" as you claimed, I wouldnt have been unhappy with your service.
What do you mean old contents? Of course it had old contents. Its not a new site. The DC never clean the VPS as it as a new VPS. Seriously I dont know what you are referring.
You showed me that there were single IP using multilple apache connection. During that time, my site had no more than 20 users online so its definitely doesnt have high traffic.
Also I never ask you to fix anything regarding my site. All my queries are from the server side. Like for example, a question I asked many times which never got answered. Why one of the plugins that I have deleted off the server still showing up on the process list. Isnt that a server side question?
By the way, you were the one that ask me to go and delete files and folder from my site. And I kept saying that the files from my public_html are the one I know I needed, I wasnt sure about the rest. You kept pushing me to delete the files and when I keep saying I dont know, you went ahead and changed some of the permissions of the files and folder. The reason for this was you said that installing my old files to a new VPS would inherit the current problem.
As you said I asked for configuration, not what company should I go for.
I suppose in the end it only matters to you what you think the kind of support you gave and not what the customer's thoughts are.
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| Posted by keserhosting, 12-01-2009, 08:09 AM |
| You can also search more companies at this wiki page,
http://www.webhostingtalk.com/wiki/C...g_tech_support
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| Posted by ibee, 12-01-2009, 08:53 AM |
| i suggest go with Managed VPS instead of relying on third party providers
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| Posted by ZenMonk, 12-01-2009, 09:56 AM |
| Here is a beautiful quote by Gandhi on the importance of customers.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. -Gandhi
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| Posted by assistanz247, 12-02-2009, 09:48 AM |
| Yep, very touching. Most of the Indian Shops will be powered by this caption (Even our office- )
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