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What thing need to know when hiring management team
| Posted by webilly, 11-05-2009, 08:43 AM |
| Hi,
I would like to know what things I need to know before I am hiring a management team and when I am hiring a tech support team.
here I am talking about Linux server/servers (shared hosting) with direct admin or cpanel ?
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| Posted by net, 11-05-2009, 08:50 AM |
| In terms of?
Can you elaborate your question more?
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| Posted by AcuNett, 11-05-2009, 12:21 PM |
| You should know whether your management company is trustworthy, don't just go around handing off your root password to anyone
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| Posted by Srv24x7, 11-06-2009, 03:02 AM |
| The level of expertise between the support team and server management team will be different. Support team will be mainly focusing on your support tickets and quite a bit of management. But server management team should be very professional and skillfull to handle level-3 sort of issues on both DA and cpanel.
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| Posted by eric_pu, 11-06-2009, 04:34 AM |
| A management team should be skillful and professional on handling servers and control panel.
A support team mainly doing service on tickets,online chats and asking phonecalls.So that should be more patient,easy to communicate and of course,they need to know how to solve some common issues.
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| Posted by webilly, 11-06-2009, 06:50 AM |
| Ok,
So exactly what thing I need to know about management team to choose wisely
The same to support team?
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| Posted by Srv24x7, 11-06-2009, 07:39 AM |
| For a management team i guess you just need to make sure your servers are monitored and managed by experienced administrators who can quickly fix issues around the server. So If you can get Two-in-One kind of support team that will be great but i guess you might have to pay more since they will be doing all the stuff including server management.
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| Posted by activelobby4u, 11-06-2009, 09:13 AM |
| 1. Whether the company has stayed for quite a bit long in the industry
2. Whether they have the skills
3. Whether they have effective systems in place for providing the support
4. Pricing
5. Reviews
Also try to get some kind of trial from them to test the effectiveness of service provided.
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| Posted by hosting_we3cares, 11-06-2009, 10:12 AM |
| Reviews & trial period would be a perfect solution to judge their work.
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| Posted by keserhosting, 11-09-2009, 09:25 AM |
| Server management team can handle the maintenance of the server about the security, load management, checking disk space usage etc.
And the support team can handle the technical tickets issue and chat request.
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| Posted by expo09, 11-11-2009, 08:10 AM |
| You need to know what is included in the service. There can be a big difference between different companies. You don't want to think you've got a fully managed service, and then once you've signed up you find out it's only partially managed.
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| Posted by inspiron, 11-28-2009, 08:08 AM |
| Server Management team should be capable to handling all issues regarding the server activities. They should keep updates of monitoring server performance at every moment. They should be able to handle the load issue, dos attack, brute force attack and spam attack and concern about the server security issues.
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| Posted by VIPoint, 11-28-2009, 08:48 AM |
| These are some of the points that you should look for ranked based on their importance..
1) Proactive
2) Technical Knowledge and skills
3) Communication skills
4) 24X7 Support including backup tech
5) Efficient team lead
Find a support team who has all these qualities and you don't have to worry about anything else
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| Posted by hosting_we3cares, 11-30-2009, 07:15 PM |
| Probably, their reputation and their experience in the field has to to be counted too.
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