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Is gigenet "24/7 Live Chat" a reality?
| Posted by jwals, 12-31-2008, 10:47 AM |
| I was trying to ask about the deals that gigent offer so I clicked on 24/7 Live Chat on thier website and waited and waited and waited and waited and waited .................. until I !!!!!!!!
This is not a joke. I was trying since last 8 hours and I am recieving the following in the chat window:
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
|
| Posted by cristibighea, 12-31-2008, 11:03 AM |
| You should probably send an e-mail, since it is the 31st today sales might not be so active.
|
| Posted by RossMAN, 12-31-2008, 11:21 AM |
| Send them an e-mail? sales@gigenet.com
I usually receive a response within a few hours during standard business hours.
|
| Posted by bsh, 12-31-2008, 05:52 PM |
| I apologize that no one took your request. Our support engineers are available after hours and handle all inquiries. I'll look into why you weren't assisted.
For future references, if you find you're not receiving a response within a reasonable amount of time, please do not hesitate to call us. If you would like to contact me directly (brandon.hale@gigenet.com) I'll speak with you about the incident and answer any and all questions you may have. Again, I sincerely apologize that you were inconvenienced and you were not taken care of in a timely manner.
Happy New Year!
bsh
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