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touchsupport service - BAD, VERY BAD
| Posted by IPswing-Sarwar, 12-25-2008, 10:44 PM |
| been with touchsupport since one year now and have been very unhappy right from the start and i dont know why i continued to pay them to manage my server which they never did.
1st. the server load was/is very high and they asked me to upgrade my RAM and i did but it never helped.
2nd. spam attack continued from my server in/out
3rd. phishing attacks continued and when i asked them why it happened and they didn't cought it in their security audit which they claim they do every week... here is the reply:
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These files were just uploaded a few days ago. The dumps directory had permissions 777 which are insecure and allow global execute access. I have removed these files and chmod'd the dumps directory to 755.
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4. everytime the server is down i have to contact them about it and they say that i dono how our monitoring didn't noticed it.
so i've decided to find another company with the same price range and hire them to manage/secure the server monthly. i would appreciate if u can suggest some, i'm thinking about webbycart... have u tried them?
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| Posted by RyanD, 12-25-2008, 11:46 PM |
| I would go with a quality provider like www.totalserversolutions.com they have a great staff and a few of their senior management are pretty active on these forums. I doubt you'll be able to find anyone that can say anything negative about them.
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| Posted by IPswing-Sarwar, 12-26-2008, 01:10 AM |
| TSS is costy, my budget is around 40$ for administration...
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| Posted by DATARTIM, 12-26-2008, 01:37 AM |
| TSS is costy, my budget is around 40$ for administration...
Well then your likely to get more of the same then.
Never know you might get lucky.
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| Posted by RyanD, 12-26-2008, 01:43 AM |
| TSS is costy, my budget is around 40$ for administration...
You are going to get what you pay for, email TSS, they aren't THAT expensive.
If quality support and response times isn't worth a few extra bucks, then stick with one of the 24-48hr response times $30-40/month guys.
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| Posted by JFSG, 12-26-2008, 02:15 AM |
| Try out We3Cares. They seems to be able to get things done pretty well according to their feedbacks/reviews.
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| Posted by supportfacility, 12-26-2008, 07:31 AM |
| You can check http://www.webhostingtalk.com/wiki/Companies_providing_server_management
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