Portal Home > Knowledgebase > Articles Database > level3hosting review
level3hosting review
| Posted by pjssms, 12-04-2008, 05:36 AM |
| level3hosting review
Hello,
Level3hosting has been with a promotion of a VPS for 30 USD.
Before sign up i informed that i want to send newsletters from some costumers in the VPS.
It was told me that this was not a problem.
After setting up the VPS I have one client sending around 1900 mails.
After that i had the VPS suspended and they just sent an email stating that i was spamming.
When i reply they took 12 hours to place the VPS running again.
They did not received any spam complain but just said that the node is very slow.
They check that this account has around 1200 mails in queue and that the mails were written in Portuguese.
As so they classified it as spam.
That is part one: not delivering what they have promissed
Now part two: They say i can not get a refund or sell my vps to another person.
So basically i have paid 30 usd just for sending 2000 emails.
Brian, level3hosting owner, as long as i have investigated now, seems to have also disconnect some services wih a very short notice before.
So if you have a lot of accounts or activities with him be informed that Brian can disconnect or suspend your services quite fast and then you stay with your costumers complainning.
So be aware of level3hosting.
For not saying that i am bashing on them i must say that the VPS instead of having 100 gb of space shows 147 gb.
I will go for a dedicated server because this is a very bad experience with VPS.
__________________www.1ahosting.com
Last edited by pjssms : 12-04-2008 at 04:41 AM.
|
| Posted by Mark Muyskens, 12-04-2008, 05:46 AM |
| Start a dispute thru Paypal
I had a VPS with them for only a day, It wasn't stable at all when I received it so i did a reload of CentOS and while I was reloading cpanel there network went out. Denied my refund when I asked but when I told them I was opening a dispute with paypal they refunded me before I could.
|
| Posted by pjssms, 12-04-2008, 05:51 AM |
| You are lucky.
I have opened the dispute with paypal.
I understand that someone doesnt refund the money for a domain or for a server bought for one specific client because they would have prices that they can not get back.
But on a shared environment or VPS they are just creating the right to use the space what doesnôt have prices on itself.
Not making refunds is bad publicity and in some countries is against the law.
__________________www.1ahosting.com
|
| Posted by cristibighea, 12-04-2008, 05:54 AM |
| If you were using up too many resources on a VPS, perhaps you should try to regulate the rate at which you are sending out e-mails to avoid future problems.
__________________478east
Custom Hosting Solutions
Complex Content Delivery
|
| Posted by Mark Muyskens, 12-04-2008, 05:57 AM |
| Quote:
Originally Posted by pjssms
You are lucky.
I have opened the dispute with paypal.
I understand that someone doesnt refund the money for a domain or for a server bought for one specific client because they would have prices that they can not get back.
But on a shared environment or VPS they are just creating the right to use the space what doesnôt have prices on itself.
Not making refunds is bad publicity and in some countries is against the law.
I agree with that although they have added the section about no refunds on VPS plans into there TOS. You should still be able to win the dispute with paypal however since they didn't deliver what was offered.
Good luck.
|
| Posted by pjssms, 12-04-2008, 09:14 AM |
| He has escalated the issue on paypal instead of paying.
He really thinks that he should receive 30 usd for allowing me to submit 2000 emails.
The matter is that i have bought the VPS with one intent and i can not do it.
I have confirmed this with him before.
In europe there are laws against not refunding money.
__________________www.1ahosting.com
|
| Posted by pjssms, 12-04-2008, 09:22 AM |
| Paypal states that only makes refunds on goods...
I will post about this treatment on other pages.
I hope that someone that looks for information on Brian or on level3hosting is aware of this.
Is last was megasuperhosting or something like that. I will try to check more information on him.
So when a domain is new even if the owners have experience it may say that they got a bad name and start with a new one to avoid the critics from the old name.
__________________www.1ahosting.com
|
| Posted by level3hosting, 12-04-2008, 09:42 AM |
| Well there is always 2 sides to a story.
This client was sending 5000+ emails about a wine company every hour time. We suspended the clients account due to the number of emails going out was causing a load problem on the node. We sent an email to the client before their account was suspended. Within 24 hours the client responded asking if it was a hacked account. We said we wouldn't know but there were still 3,000 emails waiting in the Mail Queue. The client explained that they were sending out emails for a newsletter. We then suggested to limit the emails to 500 per hour. The client refused and wanted a full refund or he would post on a bad review on here. We advised the client that would be fine and we will not be extorted.
And Mark for some reason you keep bring this up even though this thread was closedhttp://www.webhostingtalk.com/showthread.php?t=736766
and it was proven that you messed up your vps yourself.
__________________level3hosting.net*VPS*| *Dedicated* | *Reseller* |UptimeHistory
Last edited by level3hosting : 12-04-2008 at 08:49 AM.
|
| Posted by Mark Muyskens, 12-04-2008, 04:02 PM |
| Thanks for posting the link, saves me from looking it up again. I don't see how that shows me messing it up.
To sum up that thread; received unstable vps, did a OS reload, couldn't access cpanel, did a support ticket and realized i had to manually install it, started installing cpanel, network crashed in middle, tried emailing support and the emails kept bouncing back, network came back up and i asked about the downtime, brian denies downtime, i request a refund, they denied, i told them i'll take it up with paypal, they refund immediately.
Now that I typed that; tell me where "I" messed up the VPS.
And sure, when I see someone posting a review about a company I have done business with, i'm going to put my 2 cents in every single time. deal with it.
|
| Posted by level3hosting, 12-04-2008, 04:26 PM |
| As it shows you don't know what your doing. You failed to realize that performing an os reload deletes everything on the vps including cpanel. We have been over this many many times already. Your vps was setup and did not have any problems. If it did you should have contacted support right away. But you decided to try and fix it yourself and you then blamed us when it was messed up. Look at our uptime for November 100% uptime. So it wasn't a network error it was user not knowing what they are doing error. By user I mean you. We refunded you because we thought it was in our best interest not to do business with you as your ip was blocked from our server by the firewall due to to many failed logins to shell(aka failed hacking attempt)
__________________level3hosting.net*VPS*| *Dedicated* | *Reseller* |UptimeHistory
Last edited by level3hosting : 12-04-2008 at 03:30 PM.
|
| Posted by JoieDeMort, 12-05-2008, 12:59 PM |
| Good grief. Some people just won't quit being annoying. I wish this forum could ban particular posters' ip addresses. I know, it wouldn't work, but with the technical competence shown by some on this thread, maybe it would.
I have a vps with level3hosting. I love it for my uses.
I'm new to vps. Brian's helped me greatly, and since I'm willing to research some setup stuff myself rather than blame someone else for my ignorance and whine all the time, I'm even happier.
Level3hosting is a great value!!! Only 2 more days can you get the 50% off with code of "opening" at level3hosting! Try it, you'll probably like it! I do!
See:
webhostingtalk.com/showthread.php?t=739609
|
Add to Favourites 
Print this Article
Also Read
Eurovps (Views: 893)
Shared Hosting
Shared Hosting
