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CrocWeb vs BigScoots
| Posted by th1chsn, 08-07-2013, 10:15 PM |
| I'm looking to switch from my current reseller and I've narrowed down my choices to either CrocWeb or BigScoots. They both offer comparable plans and from searching on this forum they both have great reputations.
Which one would you go with and why?
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| Posted by dale, 08-07-2013, 10:40 PM |
| If you really can't decide based on plans and reputation, one is in Canada and the other mid-US. Which location works better for you?
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| Posted by th1chsn, 08-07-2013, 10:41 PM |
| I'm in NY and most of my clients are in NY also.
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| Posted by BigScoots-Scott, 08-07-2013, 11:00 PM |
| I'd imagine we both have great connectivity to NY given the fiber routes from both cities, we are perhaps a bit closer but the difference would be very limited.
I've heard great things about crocweb, I think you'd be well suited in either environment.
With that said, I do believe a large man would defeat a cartoon croc in a battle royal
As a side note, I actually live in New York City and commute to Chicago weekly. My latency when in New York to our servers in Chicago is ~24ms on any given day just as a reference point.
Last edited by BigScoots-Scott; 08-07-2013 at 11:10 PM.
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| Posted by net, 08-07-2013, 11:08 PM |
| If I were you, get a small reseller from both company and split all your sites and then you can decide which one you like most later :-)
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| Posted by Trip, 08-07-2013, 11:43 PM |
| For whatever it's worth, I'm in western NY, and most everything (residential at least) in this area seems to route through Chicago to get directly on-net before transiting on top tier fiber... And Steadfast (BS's datacenter) has a wicked-good reputation. Plus, Chi-town seems to have the best national average latency in many cases (either there or Dallas)... if you're perhaps starting to build a nationwide audience/clientele.
That said, the impact of a few hundred miles and/or 10 or 20ms of latency are somewhat negligible these days, at least for most shared hosting needs (other than remote DB connections, and a couple other things). Either should be a solid choice.
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| Posted by ChickCoder, 08-08-2013, 07:56 AM |
| I've had accounts with CrocWeb for over a year and can't say a bad thing about service or speed. A friend of mine swears by BigScoots. Probably safe to say both are solid choices.
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| Posted by th1chsn, 08-08-2013, 11:07 AM |
| Thanks for your feedback.
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| Posted by Virtualgeorge, 08-09-2013, 12:21 AM |
| I have tried them both recently and will share my experience. Started with Croc because of all the reviews so had everything moved over. Now since I have clients that don't keep everything up to date, a lot of the old php forms & scripts didn't work. I use opencart a lot too and my opencart installs had problems. They did spend some time repairing the opencart issues but there were just too many problems and not worth the hassle for me. They did tell me a few times that it was problem with the script and to contact the developer but even a new install in cpanel had issues. I had forms I created in phpformgen over the years that worked at hostgator & hostdime but would fail at croc and support tell me to contact the developer & sent me a link to alternative script to use. Now I realize that a lot of my clients just don't keep things updated. Croc was always fast to respond to tickets but that doesn't help if they just tell you to contact the script developer.
Now a lot of the blame falls on me for not testing thoroughly before moving everyone over but the clients were getting cranky so had to move to BigScoots.
So far with BigScoots when I have had question I was NEVER told to contact the developer. 100% of the time they knew exactly what was wrong and corrected any issues or just answered my questions within minutes. One thing they have that croc doesn't is the ability to choose your php version in cpanel. I just changed to older version in any sites running old scripts and they work fine until I can get them updated. I tried a few of the highly rated companies and tested support on them all and while a few were very fast, BigScoots was the only one that would ALWAYS give a complete solid answer to any technical questions and no going back and forth with 5 tickets trying to answer a question or solve a problem.
BigScoots is by far the best support I have ever had. I had a few tickets asking for something to be done and they were answered & completed in 52 seconds. Chat or ticket support are both equally fast & knowledgeable.
Just an example of going above & beyond, I have guy that displays vintage motorcycles on a site that I put up for him 10 years ago. I have never updated it as the guy is old and does not like change. I had a few problems I asked Justin at Bigscoots about it. This had nothing to do with their hosting and here is where any other host would have said "Contact the script developer, this crap is old!"
Instead they used their own developer to correct the problems with my site for free, WHO DOES THAT?
Do yourself a favor and just go with Bigscoots!!!
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| Posted by Arvy, 08-09-2013, 10:06 AM |
| That's not unlike my experience with them. In my case, they actually asked for access to my account with another hosting service in order to "investigate" a minor CGI script issue and seemed very reluctant to explain what they were looking for under my other hosting account. I would even characterise their reactions to my wanting an answer to that question as slightly hostile.
As the problem was actually due to nothing more than a simple path issue in the script itself working with their own set-up, it made me doubt their potential for handling situations where any more complex issues might be involved and I came to the same conclusion that you did.
Last edited by Arvy; 08-09-2013 at 10:10 AM.
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| Posted by CrocWeb, 08-09-2013, 10:15 AM |
| Since you brought this up, I am going to post the logs of that ticket below so everyone can see how your reponses were towards our techncian:
Last edited by CrocWeb; 08-09-2013 at 10:18 AM.
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| Posted by dale, 08-09-2013, 10:39 AM |
| Wow. Simply wow.
CrocWeb, and the technician who had the luck to deal with this, you have my respect.
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| Posted by Arvy, 08-09-2013, 10:49 AM |
| Really?! I'm not sure what you think posting those certain selected parts of my support ticket prove other than a lack of simple discretion. In the previous parts that he did not quote here CrocWeb's "technician" had asked me:
And I answer him directly:
So, in other words, it was all right there in front of him. In the circumstances, I see nothing extraordinary in my asking why he would want access to "investigate" my account with another hosting service. And yes, I certainly did wonder about why a getting simple answer should involve so much "mystery" and reactionary defensiveness from CrocWeb.
Apparently it still does, but I've made my own decision and moved on.
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| Posted by bsdunix, 08-09-2013, 01:05 PM |
| Do us a favor and move from this thread as well. You should acquire some manners prior to insulting others. If it wasn't for CrocWeb's reply and my work experience in the past, I would've believed you.
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| Posted by vWiz, 08-09-2013, 11:08 PM |
| good start ! I'd recommend doing a speedtest just to confirm
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| Posted by fshagan, 08-10-2013, 12:51 PM |
| I agree with you. I'm glad the providers post the actual transcript of the tickets here, as it helps us determine if the reviewer is reasonable in their criticism.
The tech was very good in not rising to the bait in every exchange.
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| Posted by BigScoots-Scott, 08-10-2013, 01:18 PM |
| Its always nice to see the actual ticket replies to be able to draw your own conclusions, however in most cases it is against the hosts privacy policy to post private correspondence to a public forum which is why you don't see it very often.
<>
Best of luck OP in your hunt, you have a 100% chance of finding a good home
Last edited by bear; 08-10-2013 at 01:25 PM.
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| Posted by DiscHosting, 08-10-2013, 02:01 PM |
| True, but for the sake of something considered proof which is has hurt one of the parties that are either intentionally or not, then it is allowed. TOS made for standart services every customer, company will never against TOS if all going smooth in the line of rule. So the objective against TOS its depend on the every case per case.
As OP need objective result comparison, should be great if give chance to both and get back with great share experiences here after.
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| Posted by jongar, 08-10-2013, 06:38 PM |
| I've tried CrocWeb and their support is pretty fast.
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| Posted by techjr, 08-10-2013, 07:55 PM |
| If your budget allows for it. I'd get both personally. They both have a great reputation and if you plan on growing long term, finding which one is best for you and has a company culture you can agree with would be best. It's pretty hard to find out without actually trying first hand.
Oh wow. Too bad there isn't really a safely legal way to share their information with other hosts so we can all deny his order.
Last edited by techjr; 08-10-2013 at 07:58 PM.
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| Posted by ThePrimeHost, 08-10-2013, 07:56 PM |
| Thumbs up for the professional courtesy extended from one to the other. Hoozah!
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| Posted by Ulysses-SIO, 08-14-2013, 10:45 AM |
| LOL at Arvy... what a freaking troll... Crocweb has the best customer support you can ask for... wrong people to get upset at.
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