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Webfusion Reseller Review
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Posted by Monio, 08-12-2013, 10:10 AM Since I'm new to the site thought I'd contribute my knowledge of working with Webfusion's reseller package, a hosting solution I've been using for the past 5+ years. I first started off with a multi-website account with a small company called Xcalibre, which a few years later got taken over by Webfusion. Since then my package has changed several times before becoming the Resellers package now. Pros The main control panel for managing your sub-packages is very easy to use, quite minimal with very little fuss. Even the mySQL database management has been integrated into this simple view, no barebones phpmyadmin here (whether that's a good/bad thing, could fall down on either side). Setting up new sub-packages for clients is dead quick, similar to setting up domains and email accounts. The support has been quite speedy with support ticket queries usually answered within a couple of hours. Cons The 'simple' aspect makes it fall into the cons part too as there are just not enough functions for a power user. There's no features like cron jobs, email accounts are POP-only, no IMAP support (even though it says on the website you can purchase it as an extra, you can't for reseller accounts). The control panels that you give access to your customers have terrible themes, like gawd awful. Something Geocities would have been happy with. They also seem to be a reseller themselves as when I contacted them last they said the reseller hosting was actually provided by Heart Internet. Then there's the performance, most of the time fine but on particular servers (your sub-packages can be allocated to any of the servers when created - you arn't just kept on one) database connections fail regularly, php configurations are not consistent and doing simple things like using the automatic updates within Wordpress regularly fail through lack of memory. I'm trying not to have a fully negative view on the hosting as they have done me well for many years, their support has always been quite prompt and kind (although not always knowing what they're talking about nor always having the power to do particular things). If you only have simple requirements for yours and your customers websites the hosting will certainly do you well but anything above that you might want to look elsewhere. If there's something I've neglected to mention just let me know, happy to update it
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