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Posted by TR Seeks, 08-22-2007, 09:05 AM
frattay22: I have noticed that you seem to enjoy posting your bad experience in every post mentioning us. Although your opinion is respected we have changed since then. We have had no complaints in 2-3 months bar one and that one was not even our fault and the client admitted that. Our quality of response, speed of response and even our admins have all improved. I do admit 4 or 5 months ago we were at the bottom of a steep hill, however now we are quickly climbing it up again, and if you wish to try us again you will note the improvements. I'll tell you what email sales and I will give you a month of management free, just to prove to you that we have changed and let you experience it first hand
Posted by frattay22, 08-22-2007, 09:24 AM
TRSeeks seeksadmin, i used ur service and i wasnt satisfied, and i am sharing my experience, just as other people do about every other service here, theres no rule that says you can only comment once about a service, so please do not make me look like the bad guy just because i am telling the truth about how bad your service is and how can u say you had no complaints in 2-3 months if there are posts from others as recent as this week with others saying they had the same experience that i did a while ago are still having the same problem "now"? anyway, 2-3 months is not long enough to brag about really anyway, since u have been around since 2003, 2-3 months is really nothing to talk about ive been with psm for years and never had a complaint, now that is something to brag about
Posted by TR Seeks, 08-22-2007, 09:28 AM
frattay22, please read that thread and you will see that at the end he admits it was not our fault. Simple as that. That is for that thread. Also we have been around since 2003, and we had no complaints and only positive feedback until around March this year. Then we had 2 months or so where it went for bad to worse from us, growing pains and switching office did not go well for us. However we have now improved and are once again at high quality. I am not saying you have no right to say that, what I am saying though is that you say it in every post as if it was a current situation whereas your issue was month and months ago I do believe, and hence saying it is still current and we are still bad is wrong and incorrect. I have offered you a chance to see that we have improved, and as I said it was for free. I would like you to take it, as this should surely be a sign that I believe that we have improved. Worst comes to worst if we have not improved then you at least are up to date, however I can garauntee you we have. So please take that offer up so I can prove to you that we have improved.
Posted by frattay22, 08-22-2007, 09:38 AM
what are you talking about? have you searched your name recently? here's the last one http://www.webhostingtalk.com/showth...ght=seeksadmin thats from less than 1 month ago, and there's about "10" different people in there complaining about the same thing from you, slow responses, lack of responses, no qualiy assurance, etcc.. about a week before that, another one http://www.webhostingtalk.com/showth...ght=seeksadmin "2" more different people complaining about the same thing.. and another from three months ago http://www.webhostingtalk.com/showth...ght=seeksadmin 2 more different people complainting about the same thing again thats like 14 bad posts in the past 3 months, thats more than the amount of good posts about you in the same time and that's just the last few thread, there's plenty more before that too, want me to list more? how are you saying no complaints in the last 3 months?? Last edited by frattay22; 08-22-2007 at 09:48 AM.
Posted by TR Seeks, 08-22-2007, 09:46 AM
Okay well I explained that in the thread, and was mistaken I thought that was a while ago and was just dug up recently. Either way I am still offering you the chance to try our services so I can prove you wrong. Again I am offering you the chance to come get managed for a month free to prove you wrong. Are you scared that you will be proved wrong?
Posted by frattay22, 08-22-2007, 09:58 AM
first off, id like to congradulate on your professional reply (sarcasm), i really cant believe youd actually say something like that the only thing i am scared of is wasting my time on your service, again. you said your service has gotten great in the last 3 months, and you said you had no complaints in the last 3 months, yet i find 14 people posting saying they had the same expierience i had, and you want me to waste my time again? no thank you. when i start seeing more positive feedback on your company, or at least less negative feedback on your company, then may be i will reconsider but i dont expect that anytime soon
Posted by TR Seeks, 08-22-2007, 10:08 AM
I am not saying come back and pay for it, I am saying we will give it to you for free. From that you have nothing to lose... So I dont see why not. All I can say is I am confident in my team that everything has improved and is working well. You may wait if you wish that is your choice, you don't have to come back. I just wanted to prove to you that we had improved.
Posted by frattay22, 08-22-2007, 10:13 AM
i know you are offering it for free, but my time and frustration is worth my money to me, so i am not going to take something just because it is given to me for free if its going to bring me problems and a headache. if youre service is as good as you say in the last 3 months, then there wouldnt be more bad posts then good posts in the last 3 months, thats proof right there enough for me to stay away from your service
Posted by TR Seeks, 08-22-2007, 10:17 AM
We have hijacked this thread enough if you want to continue this discussion PM me.
Posted by frattay22, 08-22-2007, 10:20 AM
ok but know that i didnt start this, all i did was post my comments as the thread starter asked for, and you came back arguing with me that nobody complained about your service so i shown you proof of many many complaints thats all, any one can pm me if they want to hear my bad experience with seeksadmin more bye
Posted by Scott.Mc, 08-22-2007, 10:39 AM
Ofcourse he has something to loose, you can break his server. You are out of line by stating that is only 1 bad review and that everything has changed in 3 months, he is fully within his right to post his experience and if that is his experience then you deserve what he posts, that's part of running a business. He just proved everything you stated in this thread wrong and then you suddenly decide it should go to PM.
Posted by TR Seeks, 08-22-2007, 10:50 AM
It may look like that but i decided to stop clogging the thread up. I should never have started this argument. And this will be my last post in this thread.
Posted by Steven.C, 08-22-2007, 11:12 AM
I have stopped replying to threads here on WHT for SA, as I prefer to directly handle any current client issues within our feedback department. However, I'd just like to quickly say as always should any current clients have issues with anything our feedback department is always there to assist you or you may give us a call so we may resolve them for you. Frattay22: You are certainly entitled to voice your experiences with us here at SeeksAdmin. While your issues did come during a relatively large growth spurt quite some months back they are still valid. I do see that you like it to be known as well, as you seem to hit every thread with the name in it... That is quite alright... I would only like to clear up one thing that I've read in your responses in at least a couple of threads. Think you're confusing outsourcing "...involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider." with offshoring "...is the transfer of an organizational function to another country." Every tech that responds to any support tickets here at SA are on the SA payroll. We maintain small offices offshore (India & Pakistan) as well as employ techs here in the US & in the UK. The communication issues in India have been resolved and are a very rare things now. Just wanted to clear that up as the other way makes it sound like we are reselling another companies services. ---------------- For the OP... There are quite a few companies with good reputations that can assist you. Can't comment on them myself as I have not used their services, but you can easily search for the reviews here. If I personally needed service myself and SA didn't exist I would contact... TouchSupport - Rack911 - Acunett Wish you all the best in your search.
Posted by Steven.C, 08-22-2007, 11:25 AM
Not disputing any of these threads, mainly because I have not read through them. Response times should not be an issue, if you are having any problems with them contact us for your credit. Quick question though...when was the last time you pulled through a mcdonalds drive-thru or checked out at your local electronics store and went back to complement on how good the fries tasted or how friendly the clerk was. Now let those fries be slightly over/under cooked and the checkout not go smoothly and the chances of you commenting are a bit higher right? The satisfied certainly outnumber those with complaints otherwise we wouldn't be in business. But you're right, if by your count 14 is correct that is a lot, and more than we've seen in the feedback department. Can't stress enough, if you have any issues contact us there - they will be sorted.
Posted by frattay22, 08-22-2007, 11:41 AM
TRSeeks/seeksadmin, looks like you tag teamed with your partner now to continue attacking me.. Steven.C/seeksadmin, whether you want to call it outsourcing and offshoring doesnt matter, i dont believe that you have 4 actual offices around the world that are owned and operated just by you, its kinda hard to believe. youd have to be very very very very large to have 4 offices around the world, even if they are small offices. especially considering seeksadmin is not even incorporated under its own name and it is operating under its parent name instead makes it less believable too. think about it, a company with 4 offices around the world and their own name is not even incorporated lol.. id think a company of your supposed size would at least have their own name incorporated you may have people you pay to work for you in those places but that doesnt mean you own an office there, and that leads me back to what i said earlier, that you are paying people outside to do your work (not in-house employees). theres nothing wrong with that necessarily but dont lie about it. for me personally though, i prefer to stick with companies that do everything in-house. i have a friend in japan and canada that work with me, im going to start saying i have offices in japan and canada now LOL why not show us some proof of all these offices around the world, got some pics to share, id love to see them? Last edited by frattay22; 08-22-2007 at 11:48 AM.
Posted by Steven.C, 08-22-2007, 12:02 PM
Read my post carefully, I said offices in Pakistan & India as well as employed staff here in the US and UK. There is a difference between outsourcing and offshoring and I just wanted to point that out. They are all in-house employees. I'm sure one could easily do some research and find that the cost of maintaining an office (everything from the lease, electric, internet, generators, phone + salary) offshore in particular locations is a lot different than Canada/Japan as you have mentioned. Our corporate setup has nothing to do with our size - I have seem a vast number of large sole proprietorships and partnerships sell here on WHT and other places. It is what works for us. Pics, yes we have - none taken for the public yet just for internal review of the setup of each office. I have lied no where and your insinuation of such is quite offensive, thus making this my last direct comment to you, as this is a waste of time. It seems you're just dead set on arguing everything SeeksAdmin.
Posted by jshtoch, 08-22-2007, 12:10 PM
Wow, I have never seen anything like this before, 2 employees from the same company ganging up on a disatisfied customer, Wow! I never used seeksadmin, and after reading this, I sure won't be. frattay22 does have some valid points, and there's no reason for seeksadmin to be treating him like they are. This is a forum where people share their experiences and that's what he is doing. You said you did not have any complaints in the past 3 months, but I checked the links frattay22 pasted and there's at least a dozen unrelated people all saying the same thing about bad service. You said you have 4 offices around the world, and that is just a little hard to believe, I hope you can see where I am coming from, there's not many server management or even hosting companies that have 1 office let alone "4" offices and around the entire world! It would be good to provide some proof to back this up. It shouldn't be too hard to gather your staff in each office and take a group photo. You said you have them but they are for internal review? Unless they contain top secret information, what internal review is needed? All I'd expect to see is the employees in a group photo, maybe wearing a logo on their hat or something. It doesn't have to be taken by a professional photographer or anything like that, just a photo of each set of your employees in front of each of the 4 offices you claim to have. Last edited by jshtoch; 08-22-2007 at 12:14 PM.
Posted by Steven.C, 08-22-2007, 01:27 PM
I believe I've said two (2) twice. I do apologize for this thread becoming what is has. I'm sure the OP has quite enough information on SA - think he is looking for some additional information on other good companies. Kind Regards.
Posted by frattay22, 08-22-2007, 01:55 PM
first you said now you said my spelling may not be good but my math is better, and you said "small offices" India & Pakistan, as well as US & UK to me, that says you have 4 offices, or at least 4 locations where you have a staff at i will just add this up to the list of your lies and contradictions
Posted by Steven.C, 08-22-2007, 02:40 PM
There is a different verb in there for the second part of that statement. "We maintain small offices offshore (India & Pakistan) as well as employ techs here in the US & in the UK." 2 offices with emloyees working in them and remote employees in the 2 other locations. I believe that was maid clear by the initial statment, but now broken down.
Posted by jerett, 08-22-2007, 04:09 PM
Anyone know what happened to the OP on this topic or has is just continued on without their input? LOL
Posted by FHDave, 08-22-2007, 05:05 PM
This thread is becoming joke. Need a mod to split the thread. Don't delete posts though, because they are good to be kept as archives.
Posted by MACscr, 08-22-2007, 05:34 PM
ah man, i was hoping this thread was going to be productive. Please split those seekadmin disputes into a new thread. I met TouchSupport at HostingCon this year and they seem like great people. I have not used their services, so I cant comment on their actual quality. They did inform me that their techs are native English speakers, which IMHO makes them better than most of the server management companies ive seen on here. Linux Network Care is another quality company that I have actually used for management services.

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