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CrocWeb - A++ Service & Support - Highly Recommended
| Posted by NightHourSupport, 05-10-2013, 07:27 AM |
| I have worked with atleast 5 reseller hosting companies and believe me Crocweb is offering outstanding service & support!
Their quality and level of support really pushed me to write some good words on crocs.
Crocs are really offering some awesome support!
Server Uptime: 100% (last 3 months)
Support Quality: 5/5
Response: 1 to 5 mins
Tech knowledge: 5/5
Goodluck crocs
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| Posted by CrocWeb, 05-10-2013, 07:34 AM |
| It's always good to see such reviews about our service, thank you!
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| Posted by SkyNetHosting, 05-10-2013, 09:11 AM |
| Good job with the review. Good to see another happy customer of CrocWeb
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| Posted by WarriorKing, 05-10-2013, 09:30 AM |
| really owesome... nice to see happy crocs customer
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| Posted by Atlanical-Mike, 05-10-2013, 10:34 AM |
| Thank you for the review, It's nice to see that I'm not the only satisfied (ex) customer, but I was shared hosting ;D
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| Posted by DWS2006, 05-10-2013, 12:09 PM |
| Nice to see a little positivity around here, too often users will only post reviews about negative experiences.
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| Posted by Host4Geeks-Kushal, 05-10-2013, 03:12 PM |
| So true. Like the saying goes- "bad news travel fast"
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| Posted by CrocWeb, 05-16-2013, 10:00 AM |
| Thank you!
Agreed.
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| Posted by uhamm, 05-16-2013, 11:51 AM |
| glad to see you satisfied with crocweb , they deserve to be on the top.
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| Posted by clubivoire, 05-16-2013, 01:04 PM |
| i am also happy to see crocweb review
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| Posted by Master Bo, 05-17-2013, 01:14 AM |
| Confirming excellent overall quality, quick response/quality of Support.
I'll right another review several months later.
Last edited by Master Bo; 05-17-2013 at 01:14 AM.
Reason: corrected
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| Posted by CrocWeb, 05-17-2013, 03:05 AM |
| Thank you, looking forward to it.
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| Posted by STH-Peter, 05-25-2013, 01:42 AM |
| I've been contemplating giving their services a try and this is definitely helping in trying to find a reputable Canadian-based reseller provider. Looking forward to see what their VPS plans will be like too.
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| Posted by bellcom, 05-25-2013, 10:53 AM |
| Been with HostGator for like 10 years but think I will now try the Croc as well. Have had nearly 0 downtime for the past few years but sites have really gotten slow over the past year.
Whats the deal with LightSpeed servers & solid state drives? So that should def be a lot faster than my reseller hosting at HG eh?
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| Posted by xvarcoe, 05-25-2013, 02:36 PM |
| CrocWeb does have great shared/reseller hosting Glad you found a good company, and weren't sucked in by the big hosting companies lol.
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| Posted by Trip, 05-25-2013, 06:09 PM |
| The deal is there's a lot more to it than that. Location. Bandwidth mix/quality. Network setup. Port speed. Account density. Resource limitations. Server load. And of course personnel and management quality. If some of those other aspects aren't put into place properly, then all the lightspeed or nginx or ssds in the world won't mean squat for the end user. So make sure you do all your homework in those other areas.
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| Posted by preciouspigsystems, 05-26-2013, 03:19 PM |
| I second the support for croc. Have a reseller account and got quick responses for my reseller account. The only thing negative is when I have to ask questions about cpanel or client exec. Yes I know these are not their supported systems but my question was to ask how they as a company overcame particular problems as opposed to getting them to solve the actual problem. I.e moving items on a customers invoice, which file did they edit etc. two weeks later and about 10 emails with client e ec support and I got it solved but I could have cut it down in half has croc just shared a little bit of their experience with me.
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| Posted by NightHourSupport, 06-20-2013, 02:46 AM |
| I would be more happy if they launch US/UK Location servers
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| Posted by HA Jack, 06-20-2013, 03:16 PM |
| 1 On that, preferably UK though
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| Posted by artemir, 07-02-2013, 12:53 AM |
| Sorry, guys. Cannot join your optimistic discussion in support of CrocWeb customer support, as I believe that CrocWeb customer support is very very poor and virtually means no support.
1. Crocweb does not have live support - no chat, no phone support. Only by email.
2. Wait time to get a response by email is very long. Examle - I opened urgent ticket #865035 yesterda July 1 and still have not received even confirmation that the ticket was created.
3. Whenever I ask for support or specific instructions how to move my website to CROCweb hositng server from other server, I only receive link to WP articles which are pretty generic and when I follow them and some of the very simple sites that worked perfectibility on the old server either do not work or work bad on the new CROCWeb server, I only receive replay from CROCWEb support "This is a script issue, you will need to look into it further from your end."
I understand that CROCWEb is very cheap service and appreciate that they try to be low-cost provider, but we need to understand that there is no free cheese and need to be honest to admit that in order to be cheap CROCWEb needs to cut its tech support almost to ZERO. That is quite understandable and even appreciated - the clients just need to be made aware of this and then choose between CROCWeb low cost and zero support or high cost and good support of other web hosting companies. Not all clients are very techy and some need more support than others, unfortunately this kind of good support is not about CROCWEb, which I still respect adn appreciate for low-cost hosting opportunities they provide to the clients.
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| Posted by CrocWeb, 07-02-2013, 12:55 AM |
| Hello,
We have replied to each of your ticket within minutes. I am not sure how you could say we have no support.
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| Posted by DiscHosting, 07-02-2013, 01:00 AM |
| I'm not sure what kind of support that you talking about. Crocs must be aware in every customer and you should communication with them surely they will care for you.
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| Posted by artemir, 07-02-2013, 01:22 AM |
| When I sent CROCWeb a reminder about non-responded ticket, I received a reply that it was already responded. After this I checked my spam box and found there a confirmation for the missed ticket. So in this case I should apologize to the CROCWEb team and admit that they actually respond pretty fast. Way to go! For the rest two issues, I am still very much concerned with how CROWeb handles support in certain for the new clients who just test their service and want to move their website from the other servers. I tried to move very simple WP sites from godaddy to CROCWeb and for ove rtwo weeks I am still unable to do this - whatever I ask CROCWEb support team to help me here - I basically receive an answer it;s not our business - help yourself if you can. I would really appreciate more details and support from CRCWeb team explaining me what steps I should take to move my very simple websites from godaddy to CROCWEB or at least looking into the steps I took and telling me what I did wrong. It;s quite simple - exactly the same copy of the site and WP database work fine on godaddy but do not work when moved following the instructions from WP articles to the CROCWEb. I would be happy to write a really big praise comment to the team in case they could help me with migration, but so far as a client of CROCWeb I am left very concerned and unsatisfied.
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| Posted by CrocWeb, 07-02-2013, 01:28 AM |
| We don't offer manual migration and we provided you with guides to migrate Wordpress. Each ticket was responded within minutes.
Since you decided to take this public without contacting us first, I do not think our service will fit your requirements.
You have 3 days to migrate your data away from our servers. After 3 days, your account on our server will be terminated.
A full refund has been issued already. Good luck with your new host.
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| Posted by DiscHosting, 07-02-2013, 01:33 AM |
| Crocs is professional team, my advice you should communication before decide host and always read TOS also privacy policy so you didnt have misunderstanding in the future. we always hope you great success
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| Posted by artemir, 07-02-2013, 02:28 AM |
| Dear CrocWeb team,
Is this the right way to handle your clients? I dont think so.
You are very wrong here and I hope you understand this. I found your support email in my spambox and wrote an apology for the part of the comment that concerns delay in response, however the way you handle your clients in general is very concerning. Just this case shows how intolerant you are to any critics and even to a constructive critics that wishes you good and is aimed to improve your practice of technical support.
I wrote my concern openly without hiding behind any fake name or avatar. If I wanted do your company any harm, I could have posted my comments anonymously and you would never know who was this who wrote it. I could be doing it continuously to different resources, if I wanted to harm you. But no, I just want you to see your weak points in order to hopefully have them addressed and improved. Alas, it looks like CrocWeb does not like people who tell you honestly what they think, you are afraid of any critics and prefer status quo even based on unsatisfactory client relations practices.
Your reaction is very non-adequate and unbalanced in fact absolutely immature. It looks like for you it is much easier and more preferable simply to shut down a client's account rather than try to analyze what you can do to improve your process. It means that you could do the same with any of us at any time just shout to any of your client Bugger off! You have 3 days to find another hosting company for whatever reason or without any reason just based on your personal sympathy or antipathy which is very concerning attitude. Clients can be building their online business relaying on your services for years to suddenly discover that one day you tell them Get outa here! I don; like your post at webhostingtalk.com Do you understand that such scornful attitude to your client is very dangerous both to your clients online businesses and to your own business? For the client it shows that CROCWeb is unreliable service because they can shot down his online business and any website at any time without any good reason, valid explanation just because they dont like him or his posts anywhere on the web? For your own business it is dangerous practice, because when CROCWeb starts neglecting its clients, sooner or later they clients will neglect CrocWeb and will start avoiding CROCWeb as well. Is this what you want?
I really wanted and still want you good. I dont know who makes decisions about your tech support and client relationship practices, who was this person who replied me I do not think our service will fit your requirements., who has the right to decide what fits CrocWeb clients requirements and what not, who arbitrarily can shut down any client at CrocWeb without even any effort to understand why the CrocWeb client is concerned and why he shares his opinion. Based on what happened today. I am afraid these practices are malignant and potentially could put CrocWeb in big trouble. It would be bad if a company with good infrastructure and low cost model will suffer from so bizarre anti-client practice that is part of CROCWeb model. CROC Web clients need and deserve more respect, and this respect should extend to both the clients who are satisfied and praise your support and those who are concerned and criticize serious problems in CROCCWEb Customer Polices. Firing the clients who dare to openly say about problems in CrocWeb customer support will not solve CrocWeb problems but only make them worse. Please think about this before firing any more unhappy and concerned customers of CrocWeb, the company that truly deserves better client management strategy.
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| Posted by Virtualgeorge, 07-31-2013, 01:40 PM |
| So your account gets cancelled if you talk publicly? Guess its ok as long as you don't mention any problems?
I too had problems after moving there after read tons of great reviews here so don't know why I had so many problems. The support was fast though, always responded right away.
The problem is that I have a lot of clients who have not been upgrading all their scripts to the latests versions so they would have problems. Clients with open-source scripts like Open-Cart & Open-Realty would not run and a lot of php forms would not run as they were created with phpformgen.
They did try to help and searched for answers in forums to try to help me get things to work. But I wish they would have just told me from the beginning that a lot of my sites were not compatible with that php version after seeing so many tickets from me and I showed them how my sites worked on 2 other hosts. I switched to BigScoots and everything worked fine.
I do need to have my clients upgrade their old scripts and should have done more testing before moving but saw so many pos reviews here that I didn't think I would have any problems.
After so many tickets and problems and pissed of clients due to downtime I moved and when I asked for a refund, they told me I was one day over to be eligible LOL.
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| Posted by BigScoots-Scott, 07-31-2013, 04:50 PM |
| Happy to have you George, glad to hear your sites are acting as they should be!
Also, great initial review OP.
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| Posted by NerdsHosted, 07-31-2013, 07:50 PM |
| Humm, I kind of agree here. The customer was a little dissatisfied, apologized, and just looking for some extra feedback/support/explaining and they cancel him!? That totally turned me off about CrocWeb.
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| Posted by CrocWeb, 08-01-2013, 01:28 AM |
| Hello,
Sorry you experienced compatibility issues on our server. Reading over your tickets, I could see we did work with you to fix some of the script issues. There was no downtime on the server.
Even though your account was outside of the 60 day money back guarantee, I have went ahead and processed a full refund.
Sorry for any inconvenience caused by migrating and it's good to hear that your new host is working great for you. Have heard good things about them.
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| Posted by CrocWeb, 08-01-2013, 01:52 AM |
| If the client required support, he should have contacted us through our helpdesk prior to bashing us in public.
When the client signed up, he submitted 9 tickets all of which were responded to under 10 minutes. So the client knew that our support existed.
One week later, he submits 3 new tickets through our helpdesk and we respond to each one of them under 5 minutes. All 3 tickets were related to the same issue. His IP address was blocked by the firewall due to failed login attempts and we had it unblocked within minutes.
The tickets were responded to under 5 minutes each however the client starts bashing us on WHT within 30 minutes saying we have no support. If the mail notifications were in his spam folder, he could have checked his tickets online through our website and seen our responses before trying to ruin our reputation.
Last edited by CrocWeb; 08-01-2013 at 01:57 AM.
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| Posted by Master Bo, 08-01-2013, 02:55 AM |
| My experience tells me CrocWeb is one of two providers, whose services I use, who respond to support tickets usually within 5-10 minutes, sometimes faster.
And yes, ToS/AUP are always worth reading prior to choosing the provider, so that there were no problems afterwards.
JMNSHO.
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| Posted by amerikrainian, 08-07-2013, 04:52 AM |
| I found this thread while looking for crocweb reviews. I was seriously considering g them against one or two other hosts. Seeing how this complaining customer was handled tells me to "stay away!"
Certainly, companies have to deal with difficult customers sometimes. I was a business owner too and understand d this fully. But your ungracious public response to his public complaint (even though he was partly mistaken) makes me wonder...
Maybe crocweb only deals politely with customers they perceive as polite. Moreover, maybe nobody complains here for fear that their accounts will be terminated for criticizing the host. What happens if I get a little antsy, maybe make the miss take of not checking spam to.der, and send a few trouble tickets? Then I get kicked to the curb, with 3 days notice before my sites disappear?
To say nothing of not helping a customer migrate to you.
Crocweb might be an excellent host for the majority of its customers. Idk. All I can say is that, in my eyes, you made a mess of this situation. Seems like the best public response to a public criticism is to go over and above the call of duty. Other hosts have chosen this higher road here on WHT, and it makes a difference. Though his complaint didn't bother me much, your response is what repelled me.
Whew! Glad I avoided that.
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| Posted by Arvy, 08-07-2013, 10:25 AM |
| Having had some direct experience of my own, I'll also endorse the above negative reaction to CrocWeb's response here.
They may be okay for the "average customer", but Crocweb doesn't seem to like "tough customers" much, especially if any of their concerns or doubts are expressed publicly.
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| Posted by @Jesse, 08-07-2013, 04:57 PM |
| Canadian company. Nice
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| Posted by Virtualgeorge, 08-08-2013, 11:47 PM |
| I know I have been quick to bash my hosting company publicly a time or two over the years. When the server goes down and all your clients are calling wanting an ETA on when things are going to be back up it gets kind of stressful.
Even though I was out of line I was still treated respectfully and I would quickly come back and state that my problems were far less than I made them out to be, admit I was wrong and apologize to the host. Now that has rarely ever happened so I guess I am lucky that I was never banned by a Host Nazi. LOL that was way out of line, I apologize
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| Posted by MrNabs, 08-09-2013, 10:48 AM |
| This is totally unprofessional behavior by CrocWeb. Here I was considering purchasing a reseller plan. Not anymore!
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