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Platinum Server Management (PSM) - 3 Month Review
| Posted by Nick H, 07-18-2006, 08:59 PM |
| I have been with Platinum Server Management since April 22, 2006, and have nothing but good things to say about them. All my tickets are handled promptly, professionally, and everything I ask for is done right the first time. I have never had to wait more than 45 minutes for a reply to a ticket, and most are replied to within 15 -- not too bad if you ask me.
The staff are friendly, courteous, and communicate with me in a manner that gives me a personalized, one-on-one feeling. I never feel like I'm getting the "canned response" treatment. In my time with PSM, I've submitted over 75 tickets, and can honestly say that I've never had a problem with them.
So, keep up the good work PSM, you've got a happy customer here!
BTW -- They manage the server 209.67.220.82 (with webprotech.com on it) in case anyone asks this still
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| Posted by rv_irl, 07-19-2006, 04:20 AM |
| I entirely agree with TwistedPHP. I have been with PSM for a few months now, and submitted over 80 tickets, some small jobs, some large, some not even part of their service - but yet everything is done promptly, and best of all, done properly.
Just a few days back I opened 6 tickets within 10 minutes. Every single ticket was responded to and resolved within 5 minutes of submitting that ticket..
I've had times where they have responded in less than one minute and have the issue resolved a minute later. Service is just Superb to say the least.
Well done PSM!
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| Posted by nowanda, 07-19-2006, 04:32 AM |
| Please advise if they are proactive or reactive?
PROACTIVE = manage the server before something bad happens and fix well in advance whilst REACTIVE = manage the server when something goes bad
Also, what services do they monitor? cpanel? webmail? whm? https? smtp?
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| Posted by rv_irl, 07-19-2006, 06:00 AM |
| Mixture of both. But I must say more reactive than proactive. You need to tell them when to do something. However, you can tell them to make proactive measures such as security hardening or anything else for that matter..
They monitor SSH & HTTP ports every 5 minutes (they plan on expanding the number of ports they monitor). If there are three consecutive failures, they will go to see what the problem is. Obviously, if it's a problem only the DC can solve, then they will simply tell them and leave it that. Nothing more they can really do..
I would recommend you contact PSM Sales dept. You can talk to them using live chat on their website if you have any queries...
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