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Poor Service From PrestonHost
| Posted by kjmcculloch, 06-26-2011, 06:38 AM |
| I've been with prestonhost for a few months now and I'm looking to move.
Their downtime is unbelievable, with the tin hat being that they suspended my account for 14 days for no reason, took 3 days to reply to the support ticket and even now, after asking numerous times I still don't have an explanation of how it happened.
When I suggested if it wasn't sorted soon I was leaving their response was "Prestonhost don't tolerate threats". Unbelievable.
No way to run a business.
One extremely unimpressed customer.
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| Posted by Farbyte, 06-26-2011, 06:43 AM |
| Sorry to hear about your bad experience. Suspending an account without reason is strange.
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| Posted by kjmcculloch, 06-26-2011, 06:44 AM |
| Here is the response I got:
Hi,
Can you try again now? It appears that our system suspended the account wrongly
Faris Aziz l Faris[at]prestonhost.com
PrestonHost Director
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| Posted by JLHC, 06-26-2011, 06:51 AM |
| The system suspended the account wrongly for half a month and they didn't even reimburse you and/or apologize?
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| Posted by Ruivy, 06-26-2011, 07:03 AM |
| kjmcculloch
That's a $1 Host.
how can u expect better?
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| Posted by kjmcculloch, 06-26-2011, 07:05 AM |
| I have since been offered an additional 12 days, but heres the stickler:
"I have extended for additional 12 days. It will not be reflected on your end, only from our system end."
So I still pay my invoice as normal? perhaps this is normal. but having used WHMCS I seem to remember that free periods do show on the client side too, anyone clarify?
I am looking to move hosting. I need decent uptime, reseller, preferably UK based, but only need a few gb of space in total.
Kris
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| Posted by kjmcculloch, 06-26-2011, 07:08 AM |
| I pay $3.50 a month, and don't use many resources. At least I expect timely polite responses. I fly ryan air, some tickets are only £1, I don't expect the plane to crash because of it. Some price models are cheap and reliable, perhaps just not in the hosting world?
Kris
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| Posted by Faris Aziz, 06-26-2011, 07:11 AM |
| Thank you for your review, we appreciate it. Do move on and good luck with your next host.
Indeed we had a duplicated WHMCS on another server which caused the system to auto suspende 70% of our accounts. It's fully stated on our twitter a few weeks back and we did keep reminding clients to contact us if your account is affected with the suspension.
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| Posted by kjmcculloch, 06-26-2011, 07:13 AM |
| and that makes it alright?
There you have it folks, suggest a problem with this host and their reply is "push off".
Would you deal with a company like this??
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| Posted by JLHC, 06-26-2011, 07:43 AM |
| Not to start a flame war but how old are you? Your response sounds immature and irresponsible at best.
In the situation where 70% of the clients were suspended, what you could have done is to unsuspend all accounts and WHMCS will suspend any account that is really overdue on the next cron run.
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| Posted by BeZazz, 06-26-2011, 07:47 AM |
| I must say I agree with JLHC. It would appear the client did nothing wrong but has been made to look like a trouble maker because the host messed up.
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| Posted by Techy, 06-26-2011, 07:50 AM |
| Faris you could have handled this a little better I think as well
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| Posted by kjmcculloch, 06-26-2011, 07:52 AM |
| A slight tangent, but I think this is a major problem with the world of the interweb.
If I buy a service from a bricks and mortar provider, I can tell who I am dealing with, but with hosting in certain, it's difficult to gauge until something goes wrong.
Kris
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| Posted by HostXNow_Chris, 06-26-2011, 09:35 AM |
| Increase your budget a little and you will receive a much better service.
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| Posted by sosys, 06-26-2011, 10:26 AM |
| as stated, move on and try the support before purchasing your next hosting =)
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| Posted by JaJae, 06-26-2011, 10:41 AM |
| Absolutely horrible service... as per becoming the norm. It seems PrestonHost abused the client, not the other way around. "PrestonHost don't tolerate threats" and "Do move on." The client did nothing wrong. PrestonHost should be apologetic, not rude. To say they could have handled the situation better is an understatement if I've ever heard one...
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| Posted by NightR, 06-26-2011, 12:36 PM |
| I'm sorry Faris, but you keep surprising me and every one else on WHT on each and every post of you,
You never apologize even when you'r 100% wrong, but instead you keep pushing on the other direction.
I have seen many unhappy clients making bad reviews about you, and all what most of them actually ask for is a simple apology.
i have nothing personal with you, But you'r just unbelievable
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| Posted by MyResellerHost, 06-26-2011, 12:59 PM |
| OP, perhaps he already gave up on you that's why he posted that IMO.
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| Posted by TomTomson, 06-26-2011, 01:08 PM |
| But it doesn't look professional at all for a webhosting company to post "Do move on and good luck with your next host." on a public forum when the problem has been caused by the webhost and not by the customer.
Tom Tomson
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| Posted by MyResellerHost, 06-26-2011, 01:19 PM |
| I know it doesn't look good and professional.
I'm guessing Faris won't be seen in this thread again.
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| Posted by kjmcculloch, 06-26-2011, 01:25 PM |
| TBH, even up until recently I would have been happy with the 2 weeks hosting I lost and an explanation. Having read the reply I got though I think this thread serves as a warning to others about being particular who you are doing business with, and what you can expect if it all goes wrong.
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| Posted by UKDirectHost, 06-26-2011, 02:31 PM |
| ouch* I'm thinking that it is time to move along as suggested, and hope this posts serves as a warning to other potential clients thinking of hosting there.
Just because people sit behind their keyboards and type responses, this is no way to treat someone, especially a client, and especially here on a public forum where everyone knows who you are.
OP: I hope your next host treats you with decency and the respect you deserve as a client.
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| Posted by JaJae, 06-26-2011, 04:31 PM |
| Well look at it this way. I don't think it's possible for another host to treat any worse than you've just experienced with PrestonHost so you can only go up from here. I'd recommend upping your budget and going with a more reputable company in the future.
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| Posted by Forward Web, 06-26-2011, 06:50 PM |
| Yikes, seems like they have been having an extraordinary amount of issues over their. Sorry to hear about your troubles and I wish you all of the best with your next web host.
PS. Have you decided on a new web host yet?
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| Posted by MannDude, 06-26-2011, 07:55 PM |
| Wow, PrestonHost is getting a lot of bad coverage lately. Hopefully they can kick it into gear and regain control over their brand.
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| Posted by rb902, 06-27-2011, 01:28 PM |
| Honestly, I am happy I didn't go with these guys when I was searching for a good reseller 5 months ago.
Anyways, OP what country are you from? Because I recommend you host with a provider of you country. For example, if you are from the US, host with an US provider. Not only would you be better off because of server location but you will have full access to the business. Same thing with people from UK or Germany.
Prestonhost is based on Singapore, I believe...
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