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UK based hosting
| Posted by dejangex, 04-07-2011, 05:42 PM |
| Can anyone recommend a UK based reseller host except EZPZ, Innohosting, Eleven2?
Required - speed, uptime, live customer support - and a good one
I need a basic plan, 30+ GB space and 100+ BW but plan to upgrade to a bigger plan later. Budget not important.
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| Posted by Dan_EZPZ, 04-07-2011, 05:44 PM |
| Except EZPZ? :'(
If you have an account with us and have a problem I'll be more than happy to help.
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| Posted by dejangex, 04-07-2011, 05:46 PM |
| I already know you are awsome, I'm just checking out the alternatives
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| Posted by Dan_EZPZ, 04-07-2011, 05:49 PM |
| Ah phew! I thought we'd done something wrong
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| Posted by HostXNow_Chris, 04-08-2011, 07:59 AM |
| EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support, where as Eleven2 do!
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| Posted by Dan_EZPZ, 04-08-2011, 08:01 AM |
| Yes we do...
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| Posted by Faris Aziz, 04-08-2011, 08:03 AM |
| I think he would like to compare among hosts before making the final decisions.
Cheer up Dan! hehe
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| Posted by HostXNow_Chris, 04-08-2011, 08:05 AM |
| Everything time I checked Live Chat was never on? You have also removed the Live Chat link from your homepage?
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| Posted by Dan_EZPZ, 04-08-2011, 08:07 AM |
| You didn't mention live chat
It's online most of the time, we use Olark so it's only shown on the site when we're on. It's not 24/7 but when ticket response times are just a couple of minutes 24/7 it's not a huge problem.
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| Posted by HostXNow_Chris, 04-08-2011, 08:11 AM |
| Oops... I should have put EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support via Live Chat, where as Eleven2 do!
OP did put "live customer support" as a requirement.
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| Posted by dejangex, 04-08-2011, 08:19 AM |
| Live chat is preferable, but not required 24/7. If ticket responses are fast, it doesnt really matter that much.
Ok now, how about some suggestions?
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| Posted by rv_irl, 04-08-2011, 08:23 AM |
| I'm sorry, but you're very wrong. InnoHosting provides 24x7x365 technical support via live chat, telephone (toll free) and ticket/email.
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| Posted by HostXNow_Chris, 04-08-2011, 08:27 AM |
| Actually I've found your Live Chat to be down quite a few times. But you offer phone support where as other providers don't. So it's all good.
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| Posted by rv_irl, 04-08-2011, 08:29 AM |
| I check our live chat reports at the end of every day, it hasn't been down.
Just by visiting someones website a few random times doesn't really make you qualified to be making such bold points about them, especially in a negative light to only just flash your sig. You've spread incorrect information about two companies now already on this thread..
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| Posted by HostXNow_Chris, 04-08-2011, 08:33 AM |
| Well that's strange, because I've definitely seen it down in the past. I'm talking months ago here though... when I was considering getting a USA reseller account with you.
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| Posted by HostXNow_Chris, 04-08-2011, 08:34 AM |
| You got it all wrong. Read my previous post.
Edit: if I saw your Live Chat was down I have the right to say I seen it down. What's with the attitude?
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| Posted by rv_irl, 04-08-2011, 08:46 AM |
| There isn't really much there to get wrong
There is a good difference between providing accurate information and lying outright about your competitors just to flash your signature.
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| Posted by HostXNow_Chris, 04-08-2011, 08:53 AM |
| Please stop with the flashing signature nonsense. It's really childish LOL. I'm just passing time. Ok?
I agree with you though Rameen, I suppose I shouldn't have said you don't offer Live Chat from only seeing it down a few times. Apologies. I didn't get info wrong about EZPZHosting though. Anyway, I'll know to check contact page in future. Awaits infraction. Grrr.
Back to the subject. eUKhost offer TRUE 24/7/365 Live Chat support.
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| Posted by deydod, 04-08-2011, 08:54 AM |
| Hi
Have you checked HostNine. Once upon a time I was with them, but I've moved to dedicated server. Just saw that they have changed their website.
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| Posted by DeluxeHost, 04-08-2011, 04:19 PM |
| Dan, I respect EZPZHosting and may use it myself, but I have to agree with HostXNow's assessment, I have been to your site no less that 17 times on different days this week hoping to catch your live chat online and I have never once seen it online. It would be almost better to completely remove it as I had read your message saying you do have it, and it is better to know it doesen't exisist then to try to keep coming back to never see it.
Last edited by DeluxeHost; 04-08-2011 at 04:23 PM.
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| Posted by Dan_EZPZ, 04-08-2011, 05:22 PM |
| I agree it's not online as much as I'd like it to be but it is used - now that we've started using Olark in the last week and moved away from the broken WHMCS chat it'll be online much more than previously.
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| Posted by DeluxeHost, 04-08-2011, 05:41 PM |
| Good to hear, I'll keep watching for it then as I have just one more question before I buy one of your accounts. Maybe I will send you my last question by private message.
By the way, let me compliment you on your response time on tickets, always very fast
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| Posted by DeluxeHost, 04-09-2011, 05:47 PM |
| UPDATE: Based on this promise, I joined your family today Dan and purchased your "Professional" reseller. I'll hold you to your promise and be checking back to see that you get your chat support online more often and update this post with what I find (online chat support is extremely important to me )
Thanks
Last edited by DeluxeHost; 04-09-2011 at 05:50 PM.
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| Posted by redihot.com, 04-11-2011, 02:28 PM |
| Incase, as yet you haven't chosen a supplier, have a look at qualityservers.co.uk, I registered for an account using a coupon code in the reseller hosting offers section. I have spoken to Todd at support quite a bit to get accounts transferred and resolve issues, overall they are very professional and friendly, with a fast account setup.
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| Posted by CyberHostPro, 04-14-2011, 10:07 AM |
| To the OP,
This threads got a but lost, are you still looking for a new supplier??
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| Posted by HostXNow_Chris, 04-14-2011, 10:44 AM |
| I don't think OP is looking for new supplier now as he purchased an account with EZPZ in the end ...
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| Posted by dejangex, 04-14-2011, 04:19 PM |
| Yes, I have settled with EZPZ just today. How do you know that?
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| Posted by DeluxeHost, 04-14-2011, 04:56 PM |
| HostXNow is psychic
I had posted earlier in this thread that I had settled with EZPZ, and HostXNow was confusing me with you the OP, LOL.
Welcome to the EZPZ family!
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| Posted by dejangex, 04-14-2011, 05:52 PM |
| Ah, I see. Thanks
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| Posted by HostXNow_Chris, 04-15-2011, 05:38 AM |
| Grabs a cuppa coffee
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