Need help in Selecting Reseller

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Posted by karthikreddy, 05-26-2009, 11:07 AM
Hey, I have sorted out few Reseller providers by browsing the forum. Here is the list 1.ResellerScene 2.ResellerZoom 3.HostingDispatch 4.HostPolice 5.Reseller Hosting and 6.innohosting Of the Above I found good reviews to Innohosting But it exceeds my budget. So could you please suggest me one of Reseller accounts from the top five. Thanks Karthik
Posted by 040Hosting, 05-26-2009, 11:25 AM
Kathink, Always look into what one offers above others, budgets are mostly the problem, but quality does have a price. Especially if you want to resell a service you should be aware that the quality of the host is automatically the best service you can provider, even if you want to do more when things go wrong you are in the hands of your main provider. A reseller host should be a hosting partner.
Posted by karthikreddy, 05-26-2009, 11:30 AM
As you said i too agree with the quality has the price. Could you please narrow down the list.
Posted by bdford, 05-26-2009, 11:30 AM
Based on the reviews that I have read, and my personal experience with Innohosting, I would say that Inno is your best bet. As 040Hosting mentioned, quality does come at a price - which is all the more important when reselling service to your clients. You may want to look at increasing your budget?
Posted by njoker555, 05-26-2009, 11:56 AM
what kind of specs are you looking to get? and what's your budget? if you have a real tight budget and can do with any kind of spec then just look over the reseller offers section and give one a go - there are tons of reliable services here on WHT to choose from, not just limited to what you've posted. but from your list innohosting probably looks best but once again, budget jumps in and interferes.
Posted by karthikreddy, 05-26-2009, 12:11 PM
My budget is around 10-15$.. and wat about resellerscene? is that good enough?
Posted by bdford, 05-26-2009, 02:00 PM
I have read a couple good reviews about resellerscene, but have personally never used their services. Below is the most recent review that I could find, but you may want to do some further digging. http://www.webhostingtalk.com/showth...=resellerscene
Posted by karthikreddy, 05-26-2009, 02:03 PM
ok.. thank you..
Posted by Gary4gar, 05-26-2009, 03:47 PM
Go with InnoHosting as it has everything you need like Billing System,End user support etc
Posted by KMyers, 05-26-2009, 08:43 PM
Yes, but with his budget at $15 Inno does not fit. I am curious to know your requirements
Posted by N1CK3RS0N, 05-26-2009, 10:22 PM
http://www.webhostingtalk.com/showthread.php?t=864227 Aquarius Storage... look at everything they offer! 1. Uptime. Aquarius Storage offers 99.99% uptime guarentee! 1 out of 10,000 seconds of downtime is excused. There are 86400 seconds in a day, a 99.99% uptime guarentee roughly translates to no more than 8 seconds downtime in a single day, or 4 minutes a month. That is amazing. I don't see companies who say "quality comes at a price" (not to single out bdford or anything, but I've heard this excuse from several companies, the latest of which InnoHosting) offering this policy. They are usually 99% which is 1 out of 100 seconds downtime excused, and some offer 99.9% which is 1 out of 1,000 seconds of downtime excused. 2. Resources. There are better deals out there for resources, but for the quality of the service, and the other things they have to offer and comparing their resources to similar companies Aquarius Storage has some very good deals. I was considering going with InnoHosting but their packages are way too skimpy on the resources, and they try to make it up with extras like legal documents and domain reseller accounts and whatnot. There;s no excuse for not being able to offer good physical resources in my opinion. Compared to InnoHosting they offer similar packages at 1/3 the price. 3. Extras. Aquarius Storage offers cPanel with the following extras; Installatron, Fantastico De Luxe, XController, RVSkins, RVSiteBuilder Pro, Client Exec and a few other extras that don't come default with cPanel. What more could you or your customers want/need? InnoHosting all of that as well, except for Installatron and a few other things like legal document templates, website templates and a free SSL certificate. They are nice to have but aren't necessary. 4. Support. Like most companies Aquarius Storage offers "24/7 Technical Support". They offer it via telephone, live chat, email and ticketing. They also offer a 30 day money back guarantee which is great. There are no contracts or setup fee's and their servers to make sure there's no downtime. They also go the extra mile as several companies do now to offer free migration services from your old host to your new hosting with them. Account setup is instant after ordering for reseller hosting. 5. Network. Their hardware for reseller hosting consists of Dedicated Servers running powerful Intel Xeon processors, 4GB RAM minimum per server, and RAID-10 data protection for the hard drives. They own all their own equipment and co-locates their data in the LiquidWeb Data Centers. They don't over fill servers which is nice. Daily data backup with one click restore is also an amazing bonus. Their server software is also great offering Apache 2.2 with FastCGI, memcached, and MPM Worker. They also have eAccelerator for PHP which enhances the speed of PHP coding by up to 10x. Bandwidth is provided by AT&T, Level 3, MCI, Savvis so theres no worry about the quality of the bandwidth. Not to mention great firewall protection for DDoS and other attacks. I'm sold on this company, I look forward to ordering with them soon. Then I can post a full review as to how they actually opperate. I haven't heard anything bad about them anywhere, and I've been looking for a while now. I've been looking at reseller plans for the past week or so, and by far they have impressed me most.
Posted by foobic, 05-26-2009, 11:39 PM
N1CK3RS0N, you might try to curb your enthusiasm for this host until you have actual experience with them... Please come back with a review after 6 months or so. As for the 99.99% uptime "guarantee", all it really means is you may get a few pennies credit when (not if) they fail to achieve it. I'm not knocking Aquarius here but 4 9s really isn't going to happen most of the time on any budget reseller account. Even taking their own figures you'll see that one server has failed to achieve 99.99% this month and the other failed in March and April.
Posted by rv_irl, 05-27-2009, 04:14 AM
It's not all about webspace/bandwidth, and our resources are not skimpy, they are realistic. The extras we offer cost next to nothing to provide. Our emphasis is on the quality, after sales care and reliability (you only have to check our reviews), which comes at a price not viable at a 1/3 of prices. A host can promise whatever they want, whether or not they deliver is what matters..
Posted by N1CK3RS0N, 05-27-2009, 02:40 PM
There's no reason to offer such minimal resources though. Bandwidth can be understandable since it prices good money, but for disk space there's really no excuse in my opinion. Whether or not you have that customer, the space is there. And that was the deciding factor for myself not going with InnoHosting, and I'm sure others as well. I just don't understand the 'logic' behind compromising one area because you feel you are more than proficient in another. Your up time may be above average, but your resources are below average which really brings you down to an average company. The lower the hard drive space you offer, means more people per server, which also can lead to slower performances. Its nice to have the space available so you don't have to oversell. Even though on average 80-90% of the space on a good plan wont be used, it allows for a person not to have to resort to overselling. As for Aquarius Storage, I haven't read a single review that said they don't deliver. Haven't heard anything bad on them. They seem to be a rather large company, I've heard of them a while ago and they seem to be a very reliable company. http://www.aquariusstorage.com/our-guarantees.php Their policies. (99.99% uptime) -- Guaranteed (99.9% - 99.0% uptime) -- 10% credit (99.0% - 98% uptime) -- 15% credit (98% - 97% uptime) -- 15% credit (97% - 96% uptime) -- 50% credit (less than 95% uptime) -- 100% credit I'm sure your company InnoHosting could be one of the top if not the #1 reseller company on this site if you offered good resources. That would really win over the customers, such as myself.
Posted by 040Hosting, 05-27-2009, 02:45 PM
I will have to disagree on this, and i am afraid i am not the only one. But i hear it more often, maybe you should start your own reseller hosting company and see where the real prices are hidden, one little secret revealed; its not the bandwidth.
Posted by tcstatic, 05-27-2009, 03:15 PM
Nope, you are not the only one Also, as others have said, until you use the service, it's kind of silly to make such a post. This is not to take anything away from the host in question by your enthusiasm, but you should reserve your opinions of any host until you actually use their services. Every host knows what they have to charge to provide what service they provide. You cannot measure a host by how much bandwidth and disk space they offer at $x.xx price. Hosts in general charge no more than they can afford to for the service, support, and resources they allow/provide.
Posted by N1CK3RS0N, 05-27-2009, 04:21 PM
I didn't say I used the service yet, I stated that I just compared available offers and plans from all the offers on this forums and they offer the best resources for a company with good uptime as well as great extras. The thread creator was looking for reseller hosting, so am I. I had been doing research and I thought I share with him my findings. Unless of course they are trying to make more money. I always look for good deals, doesn't matter what it is that I am buying. I compare what is offered and what the price is and I try to find the best deal. As for InnoHosting, their costs were 3 times higher than Aquarius Storage as for the resources offer, and I've found nothing to say otherwise that their reliability is anything less than top quality. If your above statement is true, then please explain the reasoning for their prices being 3 times higher for similar packages. I'm sure you will say something about reliability or whatnot, which isn't a valid argument since there is nothing to say Aquarius Storage is anything less than reliable. I've been reading reviews and I haven't seen a bad one yet on the company.
Posted by rv_irl, 05-27-2009, 04:43 PM
Put it this way, your deciding factor of not going with us is because we didn't offer you double webspace and double bandwidth completely free of charge, however had we, then you were happy to join us over the host you are mentioning. Which means something must have given us the edge.. For the many others, they don't make webspace/bandwidth a primary concern, which is why they go with us. The concern is quality, reliability, track record, support methods, responsiveness of the support, after sales care, value of features offered, financial stability of the company.. For many others, the uptime and reliability is paramount, so much in fact that webspace & bandwidth is the secondary concern. The webspace is not a compromise, it's realistic. The logic.. Better support & reliability comes at a cost. What good is webspace if your website is down? If only things were so simple. It's incorrect to take two aspects in such an abstract view. The amount of webspace/resources a web hosting company offers has no impact on whether they are average or not. Your definition of average is based on what you have seen around WHT. WHT, although has many hosts here, doesn't represent the entire industry. I can name a good few hosts with a solid reputation many times more expensive than us. Actually, the lower space provided means the less server resources being used, hence more resources available per customer and therefore a significant advantage in performance. It's better the reseller oversell than the host oversells. It is a very valid argument. I believe the point tcstatic was making was until you have tried both companies and had experience with both companies, you can't judge them just based on the resources offered.. Either way, all the best with your host, seems like they offer everything you want
Posted by IGXHost, 05-27-2009, 04:46 PM
InnoHosting seems to offer a lot more than any other reseller hosting I've seen for their price. Yeah it's a bit high but they seem to be able to provide a full solution to resellers. End user support, WHMCS, SSL, domain reseller, even legal document templates. All these are fundamentals to starting a web hosting business as a reseller and it's all included. For that price, I think it's worth it.
Posted by tru1, 05-27-2009, 05:34 PM
Bandwidth can be a huge cost, especially if you have more than a few popular sites that eat GB's by the day. However, Inno has had nothing but good reviews (or at least from what I've read in the past few months), so I can't really say that their "lack of resources" puts them as just an "average" host. It's more than just diskspace/bw that sets hosts apart from the crowd and I think Inno's done that and then some .
Posted by N1CK3RS0N, 05-27-2009, 06:22 PM
edit: Sending as a PM. Don't want thread to get out of hand.
Posted by 040Hosting, 05-27-2009, 06:27 PM
A bit to late as everyone following this thread did read it already Really you should put your energy in something else as telling companies how to run their business. I am sure it delivers you much more respect and maybe a few bucks on the side as well.
Posted by foobic, 05-27-2009, 06:47 PM
The domain was registered 29 Nov 2008 and (based on their monitoring page) they appear to have two servers. Even by WHT standards, that's neither a large company nor a long-established one. Great. Did you actually read this before you posted it? They "guarantee" 99.99% but offer no credit until you drop below 99.9%. And after 28 hours of downtime (96%) would you be happy with a 50% credit? And on checking that page we also see that: None of this is unusual, uptime "guarantees" are almost universally worthless, but if the 99.99% figure has influenced your decision I believe you've been misled. Bottom line N1CK3RS0N: You simply cannot judge or compare hosts by what they claim to offer. Come back with a review based on real experience of the host(s) you've used for a significant length of time and your opinion then will be appreciated.
Posted by N1CK3RS0N, 05-27-2009, 07:15 PM
Haha, yeah. Had 2 windows open 1 was PM other was thread where I originally typed it and realized it wouldn't be good here. When I realized it was the thread I edited it within a few seconds. I was just trying to justify and explain the reasoning behind my decisions. This thread is getting way too off topic. Its changed from what we think he should go with to proving me wrong.
Posted by tcstatic, 05-27-2009, 08:19 PM
But your thinking is flawed of what a good deal is. A good deal doesn't simply mean more bandwidth and disk space for less. That's like saying everyone should go to an all-you-can-eat restaurant for $6.99 a person - why would you go out to dinner and drop $50.00 a person at another restaurant across the street. Now, I may think that $6.99 all-you-can-eat restaurant is a complete rip-off because the food sucks, service is non-existent when you need it, and the place is a filthy dump. On the other hand I might say the $50 a plate restaurant is a steal for the quality of food, service, and atmosphere. There is much more involved than how much you can eat for a specific price, not much different in hosting really (I am not stating the host you are enthusiastic about is not a good host as I have not used their services) InnoHosting has a good reputation, not because they tell you so, because their business has earned the reputation through years of taking care of their customers at very reasonable costs. Lets put it this way, if you based everything on disk space and bandwidth against $ paid for it, you would have me committed to the nuthouse for being with Cartika Hosting for 4+ years. Do you think I have been with them this long because I have nothing better to do with my money?
Posted by jjcmoney, 05-28-2009, 05:37 AM
I've been using Resellerscene for quite a while now, and would recommend them to anyone. Awesome response times, and a great value. Great company...I think you'll be happy with them.
Posted by N1CK3RS0N, 05-31-2009, 04:23 PM
50.00 a person? Where the heck you eating? Haha. Read my posts and you will know I don't base "everything" on disk space and bandwidth. I actually said the exact opposite but okay. I don't understand why not offer the resources since they are available? And if they aren't available then the servers are incredibly weak. And I'm not too familiar with the packages that that company you named offers. But if its similar to InnoHosting then I would say you have been with them that long because you don't know how to do comparison shopping. There's plenty of deals out there, you just got to find it. You act like just because someone offers a good amount of resources that it automatically means that they are unreliable. And that kind of reasoning isn't very good. Never judge a book by its cover. Their servers are stored in the Liquid Web data center which is of the best in the world in my opinion. Their hardware is also great, so I don't see there being much downtime. But once again I don't know that, its just a pre-sales assumption. If a company has their own datacenter, it can be good or bad. I've been with companies who own their own datacenter but had a lot of issues, which is why I left them after a short ammount of time. But for those who base their company with colocation, dedicateds, or some other solution from a bigger company such as Liquid Web, Soft Layer, Single Hop, Hivelocity, The Planet (you get the idea!) then you know the network is reliable, just as long as the hardware (if colocation) and management of the hardware is reliable. Here is something I sent Rameen:
Posted by rv_irl, 05-31-2009, 04:27 PM
Where in your calculation is the cost of support staff & maintenance?
Posted by Dan_EZPZ, 05-31-2009, 04:37 PM
Which is often the highest cost of all.
Posted by N1CK3RS0N, 05-31-2009, 04:37 PM
FREE END USER SUPPORT" How free is it if you charge for it? You advertise it as free and figure it into the price? Sounds like something car dealerships do with hidden fees and stuff. Paying staff comes out of profits after your expenses are covered. The driving theory behind good consumer relations and maximum profits is volume. You wont be making as much per sale, which does 2 things. First it satisfies the customers. They are getting more bang for the buck. Everyone loves a good deal. If the deals good enough it will bring in customers like crazy. With the increased volume of customers you will be making more money. Its like if a convenience store was selling a pack of gum for $10.00 when its normally $0.90. They will make a lot of profit when they sell a pack of gum, but they wont sell a pack too often. If the price was lower then the volume of sales would go up which would increase profits.
Posted by rv_irl, 05-31-2009, 04:47 PM
1. Our costs were like that before we introduced end user support. When we introduced end user support, we didn't change our pricing. Existing customers were able to use it without an increase in cost. But likewise, AquariusStorage which you favour so much advertise "Free ClientExec", but it isn't free, it's factored into the price.. What about them? They have hidden charges too? What about their Free RVSkins? Free SiteBuilder? 2. You haven't answered my question.. Here some calculations for you: Base cost: $5.22 Add 100% profit: $10.44 40x customer: $417.60 Less server cost ($209): $208.60 cPanel etc. you claim is $24: $184.60 Profit per year for that server: $2215.20 Say that have 10 servers: $22,152 Cost of 1 support rep: $40k 4 reps to cover 24x7 support: $160,000 per year. Number of servers to break even: 72 servers Tax? Advertising? Unexpected prices? Accountant? 72 servers @ 40 customers = 2880 customers Do you really want just four people providing support to 2,880 customers while looking after 72 servers and the company isn't even making a profit? Office space? Electricity? Telephone prices? Before taking a stab at us, you need go back to the drawing board and re-do your calculations. Your logic is flawed, people here have pointed it out, and you haven't attempted to answer any of their questions, instead you just keep bringing up our model yet you are in no position to be saying what prices we have and don't have. Things aren't always as simple as 1+1=2. Last edited by rv_irl; 05-31-2009 at 04:53 PM.
Posted by N1CK3RS0N, 05-31-2009, 04:49 PM
Not always. If the 3 factors (hardware, software, network) are reliable than maintenance should be minimal. That can all be done by the owner of the company. Support can (and usually is) also be done by the owner. The more reliable the network is the less issues there will be for support. Will mostly be billing questions and other things like that. But depending on the size of the company its can be reasonable to higher a support team, which most people work at a rather inexpensive price. A good network will get rid of 90% of support tickets. A good knowledgebase will get rid of 9% of the remaining 10. Its all opinions though. There's no cold hard facts to this. Study some marketing and business and you should find a good amount of ways to improve your business with both customer satisfaction and profits.
Posted by N1CK3RS0N, 05-31-2009, 04:52 PM
40k a year for a support rep? you have got to be kidding... That's just ridiculous man. If your seriously paying that much then I sympathize for your business. Also, the convenience store I just talked about. They aren't staying in business by gum sales. Trust me on that one. If you are just a reseller hosting company then you don't need office space, electricity, telephone prices, etc. Advertising is free on here and a good company advertises itself through word of mouth and referrals. Last edited by N1CK3RS0N; 05-31-2009 at 04:56 PM.
Posted by rv_irl, 05-31-2009, 04:58 PM
Hehe, that comment says it all..You haven't yet grasped the full prices of running a business. If you want decent people, just like hosting, you have to pay for it. And I would go as far as saying $40k a year isn't all that much for an engineer. I spend more than that just on advertising, nevermind employee prices. But you weren't talking about just a reseller, you were talking about those with their own servers. I don't think you have even seen the offers forum to see how much competition their is. We get referrals and we spend on advertising. Last edited by rv_irl; 05-31-2009 at 05:01 PM.
Posted by N1CK3RS0N, 05-31-2009, 05:04 PM
You wouldn't pay a professional athlete to run a cash register in a convenience store, so why pay an engineer to do a job that anyone can do? Support really isn't difficult. As I said if the service is good enough, which you claim yours is the best or whatnot, then the amount of support needed is minimum. Basic questions require basic answers. Spend some time working on a good knowledgebase. Most, if not all the questions you receive via your support system will already have an answer listed in the knowledgebase, the person was either a) too lazy to look, or b) couldn't find it. Seems you haven't yet grasped the concept of running a cost efficient business.
Posted by Dan_EZPZ, 05-31-2009, 05:06 PM
99% of the tickets we get are general support questions not relating to the network or hardware. A good network and knowledgebase doesn't mean you don't get any tickets. Thanks for the tip - though google for reviews and you'll see I've already got this covered. By the way, what's the URL to your company?
Posted by rv_irl, 05-31-2009, 05:07 PM
I'll let someone else have the glory of responding to that No seems not.. I guess it's all pot luck we have excellent profit margins and the business is doing well
Posted by N1CK3RS0N, 05-31-2009, 05:07 PM
Actually, since you have difficulties reading apparently. I was talking about JUST resellers. Pricing for dedicateds and other solutions is totally different than reseller hosting. You cannot compare the two. I see the competition, and thats why myself and others end up not going with InnoHosting. We find better deals. And as I said, lower costs = more volume = more satisfaction = more profit.
Posted by rv_irl, 05-31-2009, 05:10 PM
Yep you're right. Let's forget the fact we turned you away. And let's forget the fact people from cheaper hosts migrate to us for the reasons mentioned above. costs = more volume = more satisfaction = more profit. It really is that simple. Why don't you give it a try and see how it turns out? Last edited by rv_irl; 05-31-2009 at 05:14 PM.
Posted by N1CK3RS0N, 05-31-2009, 05:13 PM
Cute, didn't realize I was talking to a 13 year old trying to run a hosting company off of his allowance. If you take pride in over charging and ripping off people to make some extra bucks then I feel sorry for you. Numbers don't lie, your 300% to 400% higher priced than some of the competition, not including companies who oversell and are unreliable. I've said it over and over again, not 1 thing points to Aquarius Storage as being an unreliable company, yet everything they offer points to them as being a reliable, reasonably priced company. You can say you have an excellent profit margin all you want, and I'm sure your making much more than you spend looking at those costs You should take constructive criticism as a means to improving your business, not get mad and try and throw around insults like a child. :/ Oh the hypocrisy. Don't forget your "costs" are 300% to 400% higher than other companies offering the same "reliable" services. Can't believe that you just said higher costs is more satisfaction for the customer. Yes, turned me away, as in me walking away because you guys wouldn't offer a resonable deal. And then I found a company who charges 300% less than yours with all the reliability, speed, performance, etc. People only get mad over things they know are true. Thanks for letting your true self show. ;D Carry on though. I'm done here. You can continue to throw a fit because you don't understand the marketing aspect of running a business. Try reading a book. Farewell. Last edited by N1CK3RS0N; 05-31-2009 at 05:19 PM.
Posted by rv_irl, 05-31-2009, 05:19 PM
Says the person who begins taking a stab at us because we didn't give him double webspace and bandwidth for free. I guess I started this when I was 7yrs old? If I'm 13 with a 6 digit figure allowance, I must be doing something right. I never realised in your eyes the word "costs" = "higher costs". I'm not even taking your comments into account, I'd be foolish to do so. It isn't crticism. Your numbers don't add up, your logic is flawed and no reasoning is provided. This debate is at the stage where it is just a joke, hence my replies. You keep telling people to do XYZ, yet you haven't taken a minute to run your numbers through properly. Nope, I'm done throwing my fit. Last edited by rv_irl; 05-31-2009 at 05:33 PM.
Posted by foobic, 05-31-2009, 06:12 PM
I think that really sums up your logic in a nutshell. And you're absolutely right - you can always find a better deal. But around here we see lots of new "companies" (in quotes because they're usually not officially registered) who appear in a blaze of their own publicity, offer super-cheap costs and disappear a few months later leaving tens or hundreds of reseller clients wailing: "My clients want to kill me! I just need my backups...". How good were those deals? If the host's financial model seems to be unsustainable then: they've found some magic formula for profitability that all the established hosts have failed to findthey're offering loss-leader costs to get the business startedthey've based their pricing on wildly incorrect assumptions about the prices of running a hosting business, like yours. If (1) is true you're set for life, but seriously, what are the odds? If it's (2) they'll increase costs later and you may be grandfathered on your old plan - this is your best-case scenario. But most likely it's (3), and you're risking your business and all your clients' businesses on a host that may disappear at any time. Again, this isn't about your chosen host. It's about making others aware that if they follow your example of looking for cheap costs above all, there are risks attached. If you still disagree, here's a challenge for you: Find a long-established host (say 5 years or more) with a great reputation and costs that match your expectations. Here's a list of candidates to get you started.
Posted by tru1, 06-01-2009, 02:57 AM
Perhaps this might be turning into a 1v1 flame war? Possible moderation? (although I'm finding the read pretty interesting. Just seems a little off topic imho from the "need help selecting a reseller question" Or, might want to keep this in the PM arena
Posted by AquariusStorage, 06-01-2009, 03:17 PM
Likely 3? /takes everyones backups and runs away quickly... Figured I'd held off long enough without letting out a peep... so that's about all I have to say...
Posted by RedoNet, 06-02-2009, 12:35 AM
You should look for a reliable host which can provide you good hosting services & also look at their Money back Guarantee.
Posted by cartika-andrew, 06-02-2009, 01:10 AM
on a single server maybe.. a lot more goes into hosting then hardware, software and network... without those 3 being stable, you have absolutely zero chance of succeeding - but, those 3 alone only make up about half of the equation.. an owner can man the phones, live chat and the helpdesk 24x7? maintain 99.9% uptime, deal with any issues, etc, etc, etc?? really? we havent had an unscheduled network outage in 5 years.. care to explain the 100's of support tickets we get in a day? sure - but relying on a solid network to relieve you of support tickets is not the right way to do this.. that is what good support reps cost. and really good admins can and do cost several times that. please do not sympathize for my business - a good support and admin team is the backbone of a solid hosting business. Trying to run a business on bottom of the barrel techs is what is going to get you in trouble... so, a reseller should build their business on a model which does not accommodate these expenses? so, what happens when they grow and actually need these expenses and the profit is not built into their model to accommodate? are you seriously suggesting resellers should build a business on a model that is not scalable and sustainable? interesting... word of mouth and referrals is just one avenue of lead generation and business development. If this is all a company relies on, it may do ok, but, it is destined to be a small company. Any marketing and business basics 101 book will pretty clearly outline these fundamentals to you...
Posted by cartika-andrew, 06-02-2009, 01:16 AM
wow - you are in for a very very rough ride in this industry.. you actually consider Innohosting expensive? hosting is a service - lower pricing does not mean more volume nor does it mean more satisfaction or more profit.. these are difficult lessons you will need to learn overtime.. and I assure you, the way you are approaching this, you will learn these lessons the hard way..
Posted by Gary4gar, 06-02-2009, 06:23 AM
Firstly, I don't agree that innohosting is expensive. Leave what are inno's prices. lets see it from another prospective Looking from a potential customers prospective, I could see lot of value in their offering. mainly because * White label End User Support - This is their USP. * Free Billing system(WHMCS) which alone cost $15/mo or 249/yr Looking at their packages, I see they are geared more towards hobbyist webmaster who are looking to run a web hosting business more for leisure than for profit. so they mind paying little extra for the convenience they get About less resources(in terms of Storage/bw), I am sure Rameen would surely take it as a constructive criticism and try to add more value into. Server would be full way before customers could use that monster 1TB Storage because it runs out of the CPU/Memory resources depending on nature and no of sites hosted on certain server. If you keep adding more and more customers on that very overloaded server. the sites would run slow and eventually server would crash leaving all your clients unhappy.
Posted by zomex, 06-02-2009, 01:05 PM
You really should give up going on. "advertising is free on here" you killed it man, you can't always rely on free advertising
Posted by zomex, 06-02-2009, 01:08 PM
Agreed! Why would i go for HostGator at $24,00 a month rather than a host at $10,00 a month? because HostGator offer a lot more value with their costs.
Posted by EmeraldSon, 07-10-2009, 06:15 AM
I was really hoping to find some more information about resellers in this thread. Yet there wasn't much. The original post was the most useful as it least it had company names. A little disappointed that it was just bickering back and forth, but I know that happens sometimes. I do wonder something though. I've looked at a lot of sites, just about all the ones listed by the OP and I can't figure out why they don't have favicons. I know it's not the most important thing to have to judge their quality. However, is there any good reason at all that any size company can't take the time or effort to make one single damn favicon for their site?

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