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This is incredible! [Split from different thread]
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Posted by mirni, 05-13-2009, 07:09 PM As you know very well because you answered this thread faster than you answered my ticket which has been opened for 16 hours, my site has been down , I reapet, MY site, due to an error your host provoked with your CPU change and i am sure it is something easy to fix but that's where your crapy live chat support plays an important role...at not solving anything. I went to bed yesterday with a store working well and woke up to see a disaster. the site was showing an error message. I inmediately went to the ticket area, updated a ticket with this issue and went to live chat support, as usual they did not solutioned anything, just "hello" and "I'm sorry for your troubles" "Please, submit a ticket and our techs will answer" That was at 10:00 am, at noon I repeated the same operation, the same crapy support once more. During the afternoon I updated the ticket again, no answer. Went to chat, same Zero help. Night came. They say this time they would "escalate my ticket" I waited and waited and waited, it is 1:03 in the morning. I have had the worst day ever and received the worst support ever, tons of customers saying they can not access my sites, God knows how many sales I've lost,all the money lost, all the suffering, emails that were never recieved by my clients, and you come here to say nothing happens, that I should check 1st before I speak!!!!!!!!!!!!!!!!!!!! This is just unbelivable! You have no idea of what I have gone thru today. To make matters worst you have answered this post before answering my 16-hour-waiting ticket!!! I am just speechless. My site at this very moment continues with the same problem it had 16 hours ago and I ask myself, aren't you the one who must check the damn error for a change???? have you done that? Don't you have enough explanation from me in the ticket opened, have you read it???? The truth here is that you are the only tech support your host has, so it is logical it took 16 hours to get to my problem. The "live support" you have in the site is truly a joke. I'd rather see it offline than connect and reach the peak of frsutration with the silly useless pre-elaborated answers I get there. Today I can say without a doubt I have received the worst support from a host I have ever had so far. Last edited by mirni; 05-13-2009 at 07:21 PM.
Posted by Tyl3r, 05-13-2009, 07:26 PM Bud... Please change hosts
Posted by TechniSmart, 05-13-2009, 07:33 PM Everything is running fine here mirni.
Posted by mirni, 05-13-2009, 07:46 PM It is 1:36 in the morning and I'm up 'cause I can not go to bed until i solve this. If i have to send you a million emails today, I will do it. I just can not afford to lose anymore client for your fault. And yes, it is your fault, the error message that has been showing in my site during the whole day it is your fault, the crapy chat service you have it is your fault, the lack of personnel for supporting, really supporting customer it is your fault. I just came back from chat once more and I started crying, I could not help it. It is all the frustration I have accumulated during the whole day. The same silly comments that solution nothing over and over again. For the 10th time I asked to speak to someone who could really solve my problem and she (Diana) said "George is out of the office" like so many times before "and I already left a message to his table about your concern earlier" MY concern!!!!???? My damn site has been down for a whole day, I am losing customers and sales and I must be relieved because after 10 useless chat talks and many ticket updates I know now that "my concern" has been "escalated" to "the tech team" Thanks God I have a husband and a baby to think about, because for a moment I have thought to grab an airplane and go get Diana by the hair and give her an idea of how concerned I was. Last edited by mirni; 05-13-2009 at 08:00 PM.
Posted by mirni, 05-13-2009, 07:51 PM I do not understand very well, everything is running fine where?? at your site? you mean your site was not affected by the server changes, you didn't have any misconfiguartion that caused an error in your store and you didn't lose money and customers and reputation, well, Good for you! I am truly glad you were not affected, but this is NOT my case. At this very moment my site (not yours) is showing the same error message it had more than 16 hours ago.Nobody can see my store, I can not even enter my admin panel. Nothing has been fixed. I have not received any support and I have even cried literally with dispair. All of my clients are sleeping right now, it is 1:50 am in Europe and I do not know if they will come back ever to the store. I just know I will not stop until I see my store back and wokring again.
Posted by foobic, 05-13-2009, 08:02 PM mirni, if the server is working then there may be something you can do yourself to fix yourself the problem with your site. If you'd like to post the errors you're seeing I'm sure there are several people here who would try to help you.
Posted by mirni, 05-13-2009, 08:34 PM As the error message was about permission and configuration, I used now cuteftp and corrected all the chmod that were clearly changed and now it is solution as far as I can see. A day lost for this!!!! Yet, who changed the the chmod for most of my files? I certainly didn't. Who gave me support when I needed it? Certainly not my host. Who had the courtesy of letting me know the server was going to be moved and the files were going to be altered? Certainly not my host. It was something very simple in the end which I had to find and fix myself 'cause no one gave me the slightest answer when i asked for help. I have opened chat support 10 times, 10 times today and all the they did was say "they were sorry for the inconvenience" It has been awful but now I know what I have to face when I get a problem and it is not pleasant.
Posted by TechniSmart, 05-13-2009, 09:14 PM Yes, I just checked www.hostyouridea.com and it is serving up pages fast. I am also really sorry to hear your frustration with online support chat. I feel your pain. Tier 1 and 2 techs without server rights can't do much. Pinging folca.easycpanelhost.com [67.227.137.84] with 32 bytes of data: Reply from 67.227.137.84: bytes=32 time=104ms TTL=52 Reply from 67.227.137.84: bytes=32 time=105ms TTL=52 Reply from 67.227.137.84: bytes=32 time=187ms TTL=52 Reply from 67.227.137.84: bytes=32 time=116ms TTL=52 Average 98ms. Are we on the same server as above? Hmm, if CP is down, did you try direct IP http://xxx.xxx.xxx.xxx/~account? I am sure there are wiser heads than me that can help you.
Posted by mirni, 05-13-2009, 09:36 PM Thank you for trying to help and I am sure it is probably my poor English what it is confusing you, but just in case i will ask: did you read my prior messages? I said: " at your site? you mean your site was not affected by the server changes, you didn't have any misconfiguartion that caused an error in your store and you didn't lose money and customers and reputation? well, Good for you! I am truly glad you were not affected, but this is NOT my case. At this very moment my site (not yours) is showing the same error message it had more than 16 hours ago" I repeat: your site didn't get affected with the CPU change, mine had all the chmod changed and that was causing my site errors. Plus, I was not informed of those changes nor i was given a solution during the whole day. Also, in my last message, which you must have read..or not, I explain I detected the problem (my files had all the permissions changed) and I fixed it. It was simple but no one gave me a solution to this simple thing for 16 hours. And that is the real issue here!!!
Posted by TechniSmart, 05-13-2009, 10:03 PM Thanks, I did read them in between trying to do my own things. that's why I tried to help since we are on the same shared server. Nope, the CPU upgrades did NOT affect us. As to file permission changes: no ideas there. Good to hear you are up and running and making money again!
Posted by mirni, 05-13-2009, 10:10 PM thank u for the interest, I know you just try to help. I'm now making an apology letter for all my customers, let's see if that calms them down. As for making money, let's see if sales continue and how. Having the site up is a good start though Thank you for being there.
Posted by iWF-Jacob, 05-13-2009, 10:52 PM Mirni, At this point I would HIGHLY suggest you make a backup IMMEDIATELY and seriously start thinking about changing hosts, very soon.
Posted by EasycPanelXL, 05-15-2009, 09:41 PM Thats pretty much how it works.... Not happy move one, grab your data and leave. I talked to mirni via msn I even recommended another host HostGator or BlueHost if she really wants to move. But I think she may give us another shoot. At Easy cPanel Host we do our best, it is not our responsibility to make sure custom 3rd party scripts work, our main job is to make sure we have 100% uptime and maintain a fast and clean network. But when it comes to 3rd party scripts it can be very difficult to offer support. I think I spent over 30 hours de-bugging her script because it was not working correct from switching from HawkHost. At HawkHost it worked fine, but her account was a domain addon but she wanted it restored as a cpanel account, which we did + We also fine tuned our server to meet mirni sites needs. Host Gator Charges $50 per domain addon to be restored as cpanel account which we restored 3 or 4 accounts free.
Posted by mirni, 05-19-2009, 07:22 AM I have not entered this thread before because I was too busy "grabbing my data and leaving" as suggested by my host in this very forum, yet I am having a hard time getting all my files out of that absolutely horrible host called easycpanelhost. It is a nightmare! After I posted here, my site account was suspended without prior notice, not even a single message, just as it happened when they changed server and it affected my account, not a single note, nothing! I almost fell to the floor when I read here that George said "i would give them another try" Oh,yes, I did chatted with him thru msn, thanks to the fact i was waiting for him to connect and talk about my issue 24 hours after it happened since I continued without any response/apology/solution from the non-existent support team. I did tell him clearly on the chat I was moving out, that I just needed a few days. I had already paid by then my 1st month with a new host with a good reputation. Well, just when my new host was migrating the site, they suspended my account. It was my new host who let me know the access was not working, that everything was down. I could not believe my eyes! I went to chat, yes,the useless chat, hoping George would be there, otherwise the answer would just be "open a ticket" and thanks God he was there. Just to let me know that he didn't warned me "because we do not warn suspended accounts. besides, you would find out at some point, wouldn't you?" Just as you hear it! All of the sudden the same store that gets only 400 visitors per day is consumming too much CPU (i have only one site working with them, by the way, in a reseller account, just one single site) So I thought I had a humble online store and now I happen to have a super rocket site that can collapse an 8 CPU server, Wow! Now it begins the horror story: trying to get my files out there. I asked to let my new host in the directory , i explained it would take them 30 minutes to transfer all the info. The answer was no, that un-suspending my account could cause severe troubles to the server,ok then, he said he would make a backup. That was yesterday in the early morning. After a few hours the backup was not ready yet "your file is too big" it is the answer. It is so incredible, I have made backups before for the same store in less than an hour. So I waited and waited, finally he gave me a link where my backpup was located. I gave it to my host and the answer from my new host was: you have given us a file with 0 Size. what???? I again went to speak to George, he checks and says "sorry, it is true" he says it is a chmod issue. I wait for a few more minutes and then he says he must iniciate a new backup. I was very angry but what else could I do but wait? George says he must go out , that he has a date (as if i cared) and that he will leave everything in hands of his sister. His sister??? I do not know who his sister is or how to contact her and the truth is I do not even care, all i want is my backup. He asked me to keep on checking the link he gave me. It was late at night in my country but I stayed awake until 3 am just to get over with the issue. At 3 am I open the chat and talked to Ivana level 2, who turns out to be Stephanie who uses Ivana login (very professional) she knows nothing about a backup, asked me to open a ticket. I took a big breath and explained her everything. Then she says she can see a backup in that link George gave me and she mentions it is a small file. Oh, my God! My new host then writes to me that the link just leads them to the backuo of a site i do have but that has no files in it, it is actually a site i have without any files, an empty folder. I just can not believe what I hear at 3 am and after so many hours. Go back to chat and for the 1st time, this girl Stephanie says she'd iniciate a new backup for the correct folder and that she would update the ticket. That was 10 hours ago!!! The ticket is not uodated, I still have no backup. Now I go to chat, Ivana level 2 (or so it reads in the screen) is there and says "please, give me just a few more hours" Now, please, advise me, what would you do in this case? This is just so frustrating I can not even start explaining how I feel. At the very moment my store is closed. By the way, at least now i can place a message for my customers saying the store is closed for mantainance thanks to the fact the domain is now resolving to a another server. When they suspended the account and didn't warn me, I could not even do that. It seems to me by now that either they're so incompetent than can not even get a backup done or they are actually keeping my files and have no intention of giving them to me. is it too soon for a legal reclamation? PS: Does anybody takes my bet that George will answer this thread faster than update my ticket or give me a complete correct backup? Last edited by mirni; 05-19-2009 at 07:25 AM.
Posted by mirni, 05-19-2009, 11:03 AM My site has been closed for 2 days, my domain is not pointing to easycpanelhost server anymore but to my new host server, so there's no way my site can come live and collapse their server with my 400 visitors. I am asking them by all means to give me my data, they keep on saying to wait for more hours. I ask to speak to George, they keep on saying "he is not in the office" "he is at a meeting" "he will get back to you" My ticket is not updated, my files continue at their server and I continue unable to access them or get the backup they promised 24 hours ago. The girl at the chat, now Diana level 1, says there's nothing she can do, she has no access to client's file nor authorization to do anything. George is the only one. I insisted and she tried to contact him over the phone, the same phone that is annouced as support in their web: he does not answer the phone, according to Diana, and she is right I tried a get a recording saying the line is unavailable at the moment. She says she will inform about all this issue once she can talk to him (as if he didn't know) It is the most frustrating horrible situation I have ever had with any host ever! Last edited by mirni; 05-19-2009 at 11:06 AM.
Posted by CKGroup, 05-19-2009, 11:30 AM Hello, It is unacceptable for a host not give access to your site for migration, this can happen with kiddy hosts and i would keep a backup day to day. Didn't you save any backups?
Posted by mirni, 05-19-2009, 11:55 AM yes, i did , but not every day, my backup is 7 days old and I have already told George that. I had had many signs up since then and people's orders which i can not access right now. My clients are all going crazy , wondering what happens with the store and their info, and George is just not accessible, his chat staff has no real authorization to do anything, it is an exasperating situation, they do not reply to tickets, they do not provide me with my files, they do not let access them, not even telling them to give me one single hour, they do not even pick up the phone. It is hell! Last edited by mirni; 05-19-2009 at 12:01 PM.
Posted by CKGroup, 05-19-2009, 12:04 PM Just to add with a business with high value, you should go for a host that is proffesional been here for more then several years, never be shy to post to find your perfect host. May be they cost more so what? they are more trusted and extremely great support
Posted by db09, 05-19-2009, 12:31 PM I don't understand why George can't create a proper back up (just to be safe) then disable the "offending script" by temporarily changing the directory name, and un-suspend the account momentarily to allow the new host to come in and migrate. It's not hard or outside of the realm of logic. If I can do it with my limited technical knowledge, certainly a company owner/admin can put the pieces together. It sounds like he is not being very easy to deal (not work) with and almost vindictive at this point. Bad show, George. Last edited by db09; 05-19-2009 at 12:34 PM.
Posted by mirni, 05-19-2009, 12:42 PM I gues i will have to come back here and update, it is the only place my comments seem to be listened to. I'm at the chat again, Mirna: is there any other person in that host apart from George with authorization to handle this? Ivana Level 2 Admin: Sorry we are only the one with George in charge in customer support Mirna: but how can a host with reseller accounts be run like this??? Mirna: this is a real nightmare, i just want it to end Mirna: none of my domains point now to your servers, my site is not a threat, that stopped being an excuse, so why don't you let me access my cpanel and get my info? No more answers or comments after this, the chat window is still open. what else can i do?
Posted by mirni, 05-19-2009, 01:09 PM that is exactly what i was in the process of doing when i got my account suspended and no access to my files. In fact it was my new host that warned me the cpanel access was not working. and that has not changed ever since. My new host is just waiting for me to give them access and finish the migration, but George is just not helping me with this, quite the contrary. I am thinking of putting a legal dispute, i think i will not be able to solve this amicably. I have tried, i told him to let me get my data and I would go quietly and peacefully, and he just gave me an empty folder saying it was the backup. Then said it was an error, that he iniciated a new backup and that was 12 hours ago, now he is not available anymore, he does reply to messages. I still do not have my files. what must i do? what would you do?
Posted by Mr Terrence, 05-19-2009, 01:19 PM French West Indies.. where is that?
Posted by EasycPanelXL, 05-19-2009, 01:49 PM Your back up files are ready, your tickets was replied to, You are ready to leave our servers you will take a major Load off if you know what I mean. Over the last 4 months I have put up with 20x the amount of cpu usage we allow an account to use, but since you are a thick headed person and think you are the most important person out of 1000 cpanel accounts our relationship is over. [B]I asked client to shut down store front until they moved from server, she gave me some sorry excuses saying my admin panel does not work[/B} This person is a floater, moving from host to host until they are kicked off, this is not the first time for this site nore will it be the last WARNING MAJOR CPU KILLER SITE TO ANY HOST (Note there are another 1000 cpanel accounts on server) < > Last edited by Mike V; 05-27-2009 at 12:13 AM.
Posted by db09, 05-19-2009, 04:20 PM Dude. Divulging customers/past customer's domains? Come on man, lame. You have become increasingly combative and vindictive throughout this thread. Nice professionalism there buddy. Put two and two together - unprofessional and not helpful to clients in chat/tickets. Unprofessional and not helpful on the board. Let me tell you, that really makes me want to do business with you. You seem like a real jerk.
Posted by CodyRo, 05-19-2009, 04:44 PM I think you overstepped your bounds here - as any hosts can attest to you will come across plenty of people who are not suited for a shared environment.. you may even get ones that argue with you and make you to seem like the bad guy. That's beyond the point - as a host you should respectively try explain the issue without insulting and let it pass. You're handling this very poorly - this last reply made me squirm in my chair. @Mirna - good luck, hopefully your website is okay in a shared environment and you can eventually move on from this mess. Last edited by Mike V; 05-27-2009 at 12:14 AM.
Posted by db09, 05-19-2009, 05:23 PM just caught this. 1,000 on one server?!?!?
Posted by ZacharyW, 05-19-2009, 06:05 PM Actually its "Another 1,000", so its quite possible there is more then 1,000.
Posted by EasycPanelXL, 05-19-2009, 10:56 PM I am very sorry lets just start it off. I can sometimes get out of hand say things I should not so called... :::::::::: NON PROFESSIONAL ::::::::::::::: George's rules 1. Hit me I hit you back. 2. Be nice to me I'll be 10x nicer 3.Understand I am person to, I love webhosting / webdesign I have been working on websites my whole life 8 CPU Xeon Server $500/mo + BACKUPS! do the math newbies/haters We like to use 16 CPU servers Folca just upgraded to 8 CPUs, August 2009 we will unleash the MONSTER 16 CPU upgrade I am sorry it is hard running a hosting company, i try to keep everyone happy. Mirni feels like she is the only one with problems, I am 23 Years Old, I have a car, a 2nd job and rent to pay for. It is hard being me I love your Uptime Idea Glad you are enjoying the service Right on, Glad you see you with us. Who is your new host maybe the WHT has heard of it and might be able to give some feed back. You have called me sloppy, hate reading long txt lol I usually like to get to the point Im a gut, Im in and Im out. ')
Posted by TechniSmart, 05-20-2009, 01:53 PM Guadeloupe MaxMind GeoIP City/ISP/Organization Edition Results Hostname Country Code Country Name Region Region Name City Postal Code Latitude Longitude ISP Organization Metro Code Area Code 208.78.51.72 GP Guadeloupe 00 00 18.0667 -63.0833 Dauphin Telecom Dauphin Telecom Come and visit us some time. Last edited by TechniSmart; 05-20-2009 at 02:03 PM. Reason: typo
Posted by rv_irl, 05-20-2009, 09:16 PM That really doesn't mean much. Just because a server has the capabilities to run a large number of accounts, it doesn't mean you should actually do it. Imagine having to restore from offsite backups in case of a catastrophic event? Do you really want 1000+ accounts down? Do you think it's going to be an easy job to restore it all in a timely manner? Non of this exempts you from the responsibilities you have volunteered for. You are dealing with other peoples businesses, you need to ensure and do your best to deliver. It is not of the concern of your customer whether you have a 2nd job or rent to pay for. They are paying you for a service they expect to be delivered. Regardless of how a client reacts to you, it doesn't mean you can lose your composure and then make up a bunch of excuses hoping it makes things better.. Nobody forced you to do this, so if you can't handle it, you shouldn't be a host.
Posted by xeno007, 05-20-2009, 09:44 PM mirni, the most important thing you need to do at this very moment is "calm down". I know and I am aware you cannot do that, I understand your pain... but just calm down please. At least try it. I hope you finally got your backup and did successful transition. EasyCpanelXL, you are offering a service for a price you thought it will be the best for you personally and for your business. Service to host 1000 websites on one server. If you cannot give that service because of your second job or your car, you just should leave it to someone that can and will do it much better. Right now I cannot feel sorry for you because you had an option, you will do this business or you wont. Mirni didn't had an option, she paid for a service and didn't receive it because you didn't want to give it to her.
Posted by Outlaw Web Master, 05-20-2009, 10:56 PM Love the customer relations attitude on this host. Seems like their manners went on vacation. owm
Posted by railleur, 05-20-2009, 11:43 PM Mirni, please come back and fill us in. We're all anxious to know what has happened since your last post. Len EDIT: *Yikes, my keyboard dropped the W from the header and I can't change it! That's supposed to say "WHAT's Happened," it has nothing to do with headwear!
Posted by Outlaw Web Master, 05-20-2009, 11:55 PM well....by the sounds of it you might need a crash helmet when going with that host. owm
Posted by EasycPanelXL, 05-21-2009, 01:17 AM Our server load is great, plus we have dedicated 1000 MBPS UPLINK CONNECTION, not your standard 100 MBPS UPLINK. AVG. SERVER LOAD 0.00 - 0.99 When server hits 1700 cPanel Accounts, that server will be ready for an upgrade to a QUAD Xeon Quad Core (Tigerton) 16 CPUS. A 16 CPU QUAD Xeon Quad Core 40 GB Ram can handle 3000-5000 accounts pushing 20 TB Bandwidth/Mo Personal attention to each box is mandatory. If you start working in large scales, each server should get personal attention. Multiple screenings a day for each server. Meaning highest level, Owner which is in my case, see how baby's doing. The team is only as strong as its leader. Admin Should be monitoring for EMAIL SPAMMERS, DOS ATTACKS, HIGHER THEN NORMAL SERVER LEVELS (CPU Usage) Even memorize the Hard Drive Usage, (See how server is progressing) The Ram (Memory Usage), always monitor the Mail Queue Manager + Industry Certified Monitoring Software UpTime Link: uptimesoftware.com (Next Generation Monitoring Software) Company based in Toronto, I have went to there training sections, those guys really know what they are doing. mirni case was unique, I am sorry you site was not compatibly with our setup. Mirni Hope your new host will be your host for life, don't think I'm out to get ya May God Be With you, with many blessings to your life and beyond. You have bless me before in good heath, I would like to leave on best of terms. You know me, Brad Pit look alike, coming to HOSTING CON 2009. 1'st Timer
Posted by railleur, 05-21-2009, 01:22 AM LOL! Yeah, I got out relatively unscathed. Now I am aggitating for my advertised refund but first I have to convince the genius that April 14 to May 19 equals less than 45 days. ---- "George Kosteski || Staff 2009/05/20 14:02 Hello Account has been canceled, you may want to log into paypal and cancel your subscription so we do not auto bill you plz and thank you. Please let us know if we can be of any further assistance. Regards, George Kosteski AdministrationHow would you rate this reply? Poor Excellent xxxxxx || Client 2009/05/20 14:14 Thank you. Please process my refund asap, and please make sure I can still get to the domain registrar section. Thanks! George Kosteski || Staff 2009/05/20 14:54 Hello xxxx We do not give refunds on exiting hosting products that have been with us more then 45 days, You will still have access to your domain control, you also have a $12.99 credit on your account which can be used to order new domains or buy a new hosting package. Please let us know if we can be of any further assistance. Regards, George Kosteski ----- I haven't heard from him since then. I think he's still counting days. Like I'd want his credit, that makes me laugh. BUT... hmmmm. IF i don't get the refund, I can see the possibilities with a one-page site on the cheapest account for a few months... One page is all I'd need, if you get my drift. On his own service, too. Sweet!
Posted by EasycPanelXL, 05-21-2009, 01:46 AM You refund is on your way, I miss read the date, I am sorry. Here is our Ticket I am the only one with access to refunds. If it was Urgent you should have called our 1800 number, its a direct line to my cell. Screen Shot < > Last edited by anon-e-mouse; 05-27-2009 at 03:25 AM.
Posted by railleur, 05-21-2009, 02:15 AM I'd be unlikely to call your cell. Frankly I have absolutely no desire whatsoever to hear your Brad Pitt look-alike voice. Ever. I waited for about six hours, though, for you to count the days... and admit that you owe the refund. I know that you're bad with math, first 1,000 clients, then 350... And of those, you have 200 resellers? But I was the ONLY reseller with custom nameservers? The odds of that happening are just amazing, George. Don't get me wrong, I think if you were more mature, it could have been a good gig. It's true, your servers are awesome. No problem with speed, or even downtime that wasn't caused by your... oh, you know I'm going to say it... sloppiness. And you are fun and engaging, too, until someone has a problem. Take the advice of just about everyone here who has commented. Play with your spiffy toys. Work behind the scenes. Develop Websites and handle the servers... but for God's sake, get someone else to interact with your clients. I saved you more than 50% on your Washington hotel for Hosting Con. I did not get the discount that was advertised on your site for either of the two months that were paid, even though I signed up for it (warning, peeps!). I lost a lot of revenue from the downtime AND I had to put up with 'tude from you. I deserve my refund. Every penny of what I paid you. I expect to see it soon. It's a matter of principle at this point.
Posted by railleur, 05-21-2009, 04:15 AM You know, it's pretty poor form to post as fact items that you have edited. It's no major big deal, it just further goes to your credibility, or lack thereof. See, I copied the ticket stream too, and posted it before you added your link. You took off the part about the $12.99 credit, George, why is that? Did you take it away from me? I wouldn't use it, unless I didn't get my refund, but here you are, cooking the ticket. And of course I don't expect a refund for domain registration. Just process my refund and try to live a cleaner life. After all, wouldn't it just be easier to run a decent business with honest business practices and build a clientele? Even your sister is hiding in embarrassment; I feel sorry for her. You keep digging yourself in deeper, George. No one buys that you wish Mirni well, not after your multiple public temper tantrums. And here you are posting cooked tickets. Shame on you.
Posted by rv_irl, 05-21-2009, 06:27 AM The specs don't make a difference. It will take a long time to restore from backups, the server is more prone to email blacklists since the possibility for a script being exploited and spam sent is increased. 1 server problem will have a huge impact on such a large number of accounts. The CPU, RAM and bandwidth is not the only limiting factors either, still have HDD IO usage to be concerned about.. Last edited by rv_irl; 05-21-2009 at 06:35 AM.
Posted by EasycPanelXL, 05-21-2009, 07:38 AM I would say monitoring for spam should be easier from 1 server then 3 servers. Its all about personal attention towards servers.
Posted by Dan_EZPZ, 05-21-2009, 07:52 AM I agree with Rameen. No matter how much you keep an eye on your server, it will go down at some point - be it hardware failure or something you have missed. When that time comes, you've got 1700 accounts offline. It sounds like you're a one-man band too so you'll have a hard time responding to the huge amount of tickets that come with downtime - which will slow you down even more. I really don't see the point in upgrading the server to fit thousands of accounts when you'd be better off getting a second server and splitting up accounts. We already have 16 core servers but there's no way we'd ever put that amount of accounts on one box.
Posted by EasycPanelXL, 05-21-2009, 08:08 AM I strongly disagree, we choose to run our network in a differnt matter, hardware failure is very rare, the worst thing that can happen is the harddrive can fail, but our servers have a great back up system setup. we have 5 staff memberd working our team, our staff may not be the largest but we offer the same service as any main stream host at a cheaper price, almost half the price.
Posted by railleur, 05-22-2009, 12:24 AM No, it isn't. It's about personal attention to your clients. That's what you don't get and probably will never get.
Posted by railleur, 05-22-2009, 02:24 AM I want to be fair and post here that although it did take some prodding, George came through, honored his guarantee, and refunded everything that was due. It's a good start. Honor your commitments and your clients and you'll do very well. Thank you.
Posted by tim2718281, 05-22-2009, 05:22 AM What server changes?
Posted by EasycPanelXL, 05-22-2009, 07:26 AM We upgraded CPUs, so we setup a different box, had OS re-installed to latest version, Apache settings matched, server setup matched & then migrated all data to new server. mirni has taken her data and moved to a different host, she requested her data to be removed from server. She said she would update WHT on whats going on ut we will just have to wait and see. Last edited by EasycPanelXL; 05-22-2009 at 07:33 AM.
Posted by tim2718281, 05-22-2009, 08:13 AM Mimi posted: "As the error message was about permission and configuration, I used now cuteftp and corrected all the chmod that were clearly changed and now it is solution as far as I can see. ..." So: 1) Did you inform your customers in advance of the change? (If you do that, some customers will check out their site immediately after the change is complete, and notify you of any problems, so you can work together to fix them as fast as possible.) 2) When you migrated data to the new server, were the access permissions the same on the new server as they were on the old server? (Mimi's post suggests they were not; but that's hard to understand.) 3) Have you investigated what happened and come up with a way to ensure it does not happen next time you migrate servers?
Posted by TechniSmart, 05-22-2009, 10:18 AM I see Mirni's shopping site is back up :-)
Posted by EasycPanelXL, 05-22-2009, 11:03 AM 1. we sent out an email to clients that we were going to have to upgarde hardware and there might be some bugs or downtime about 2 hours, but we had 0 downtime Email was also sent a few days before server upgrades has started, so we gave a far warning. we also opened a thread in the industry announcments section on WHT 2. The error must have happned when the server does the final synchronization, it scans the old server for changes and updates the files. Also understand we were migrating 500 GB of data so 1 compaint out of a whole server is pretty darn good. HostYourIdea did not have any problems and he has php scripts installed with chmods. Last edited by EasycPanelXL; 05-22-2009 at 11:15 AM.
Posted by mirni, 05-22-2009, 03:24 PM Hello, everyone! I will start with a big THANK YOU and a big I AM SORRY, and none of this is addressed to Easycpanelhost, obviously. I thank you all for the support, the solidarity, the friendly PM and posts you have given me in the past days, you can be sure I needed it. I would like also to apologize for not updating you sooner, getting my files transferred was a very slow task as George's lightening fast server (or so he claims) was rather slow when transfer started. On the other hand, trying to restore the lost confidence from my angry clients was not easy and it has not finished yet. Some customers had orders paid in full and saw how the store disappeared in front of their eyes, without warning, not even a "closed for maintenance" message, so hell broke lose! I would also like to apologize, and I mean deeply apologize to those who read my previous "good review" about the host that has ended up to be my worst experience ever. if I led you to sign up with that company I assume the responsibility and I truly regret it. I will not answer one by one the many lies and absurd justifications I have heard here from George. It'd take me 2 days writing and I do not have that much time. My grandma used to say: "Some poeple do not need to be handed a rope to hang themselves" and I believe this is the case of George Kosteski, yet I will leave a few things clear because I think it is necessary. I am NOT a jumper or floater or whatever I have been called by my own host provider over here. My store, which has been disclosed here without my consent, was installed for the 1st time in a superb hosting company: Hawkhost. It worked fine, it had exactly the same script that was later transferred to Easycpanelhost and my site was never shut down for running my store over there. I indeed had bought a very small plan, 10 GB space or so, and I needed more space, plus I was thinking on getting a reseller account and that is why (unfortunately) I transfered my files to Eeasycpanelhost. As a matter of fact I left one website hosted at Hawkhost and I'm still a client (i can say my site to the moderator for confirmation) I didn't even cancelled that account at Hawkhost! I must say they're an excellent host with and excellent support team. They have live chat too, which is not 24h online, Good for them! I prefer to have a useful handy chat with real help for a few hours than a useless 24h chat support that always say "open a ticket" I must disclose here that before having the problem about my site down for 16 hours with zero support just because the server was being moved (no warning or message about this) I had a few more issues which I haven't told...yet. I had noticed that none of my clients with Yahoo emails were receiving my order confirmation messages. I told George about it and he said that was probably an email issue. I insisted and he asked me to make a test, I told him I had already made a test with a yahoo.com and a yahoo.es account and emails were indeed not received, they didn't even go to the spam folder, they were deleted before enterin, no matter the spam filter options selected. Hours later, he sent a new ticket asking if I had made a test with yahoo.ca , what???? None of my clients use yahoo.ca, plus it was already happening for yahoo.com, that was absurd. Anyway, i just started reading I found out something I didn't know: if a server's ip is blacklisted, all accounts in that ip are blacklisted too. So if you share server with a spammer, you will be punished too. Many of you know this, sorry but I didn't. So I used a web tool to check server's ip and the result was this: http://www.barracudacentral.org/repu...67.225.161.124 We are sorry you have reached this page because an email was blocked based on its originating IP address having a "poor" reputation. The "poor" reputation may have been caused by one of the following reasons: • Your email server contains a virus and has been sending out spam. • Your email server may be misconfigured. • Your PC may be infected with a virus or botnet software program. • Someone in your organization may have a PC infected with a virus or botnet program. • You may be utilizing a dynamic IP address which was previously utilized by a known spammer. • Your marketing department may be sending out bulk emails that do not comply with the CAN-SPAM Act. • You may have an insecure wireless network which is allowing unknown users to use your network to send spam. • In some rare cases, your recipient's Barracuda Spam Firewall may be misconfigured. Barracuda Networks is not attempting to block your individual emails in certain. The reputation system uses automated algorithms for determining its results -- very similar to the anti-fraud mechanisms used for credit cards. I sent this to him and then he says "you're right, we'll speak to yahoo and solution this in 48 hours" and I must say the problem was indeed solution, but it was this naughty bad customer of yours who made you realized you had a huge problem that was affecting not only me but every single customer on your server. I bet this is something you do not like to talk about much, right? I wonder why your server had a "poor reputation" And as you were really greatful for this you paid me 1st with 16-hour site down due to server move (without prior notice) and later with definite account suspension (without prior notice again) Way to go, George!!! As for not warning me about my account suspension, I must say that when I asked him about it he said : "you would have found out sooner or later, wouldn't you?" No comments about this legendary phrase. It left me speechless for a few minutes. It is so curious how George makes veery case "unique" When the server was moved he told me I was the ONLY account affected in the whole server, the only one!!!wow! And it turns out you said the same thing to another customer who just posted here. George, why do you make me feel so special and then take that feeling away from me? You suspended my account right after my bad reviews in this very thread and just after I told you I was leaving, if you make a search in WHT you'll find another customer of yours whom you accused of spamming and shut down his account. another unique case? When I 1st registered you made me a great offer (innocent me!) and told me "I am making an exception with you, I do not cut deals like this for anyone" And I believed it, lol, 9,99 usd monthly it is indeed a great deal for a reseller account if only it worked well, but the ****** service I got was not worth half a greesy rusty cent. I guess "you get what you pay for" but in this case it doesn’t apply. I didn't even get a 9,99 usd service/support per month. Being 23 years old and having a car to keep and a house for rent is not an excuse for starting a mediocre business. I am a working mother with a small baby, a husband and a house to take care of, 2 cars to keep, a mortgage to pay, a business to run and a world economic crisis to face, yet none of this excuse any wrongdoing I might do to a customer 'cause he does not tell me his sad life story when he comes to my store and deposits all his confidence and money in my hands. He doesn't want to hear my sad stories either, he just wants to receive the service/product that made him come to me in the 1st place. And I better make sure that he gets what he wants and comes back again if I want to turn my "sad stories" into happy ones. Ayway, I have learnt many lessons from this horrible experience. I am in fact hosted right now with a reputable UK host that has been very helpful and supportive all the time, apart from being shocked at what was happening to me. For just one ticket reply I received from George in 2 days period, I received nearly a dozen from this new host asking if they could finally make the transfer, if there was something they could do to help. But no, don't worry guys; I will not fall into that trap again. This is not a review; I will not give a review again until I have been minimum 5 or 6 months with a hosting company. All I can say about this new company is: so far so good! However, I am aware that any host compared to Easycpanelhost is “Heaven on earth” Good luck to you all and thanks once again for the support! Last edited by mirni; 05-22-2009 at 03:35 PM.
Posted by romes, 05-22-2009, 04:04 PM I am happy everything has been resolved and you have found a reputable host that can take care of your site's needs. I hope your new host will not be as bad as your old one.
Posted by railleur, 05-22-2009, 05:10 PM I forgive you, Mirni. Kind of. ;-) I had that issue from day one. It wasn't my domain that was blocked, it was the IP. So I asked George to deal with it and he told me to contact Yahoo myself. I convinced him that he needed to do it. He did, and 48 hours later it worked. Two weeks later it happened again. This time it took 72 hours to fix. I know it will happen again at some point. LOL! That sounds JUST LIKE HIM! I found it extremely odd that he said that to me. But I was affected by the ip change, not the issues you faced. I told him he was sloppy, which he did not appreciate. He did refund my money though, for which I commend him. And I think he saw, although it took far longer than it should have, that his responses would not gain him any support in this community. I hope, since this is his passion, that he learns that he cannot be so casual with other people's livelihoods and I further hope that he learns to moderate his behavior. He's going to HostingCon this summer. I really, really hope that he attends the seminars about good hosting practices and customer care. Those are the seminars he needs. I have a sneaking suspicion, though, that he'll limit his attendance to the seminars on hardware and all the toys he can use. IM(very)HO, having a 16 cpu server will do him no good if he continues to shed clients, new and old. Since he tried to tell both you and me, Mirni, to go to HostGator or BlueHost, I hope his affiliate status with those hosts is in good standing. If he doesn't clean up his act, his affiliate income might be all he has to cover the cost of his shiny new hardware. Thanks for the update, and good luck!
Posted by tempurr, 05-26-2009, 09:07 PM Ewww, not a happy camper, are you? I'm sure you might be a bit upset with this (ex) client/customer, but this is not the way to handle things. Doesn't put you in a good light at all, sorry to say. And as if that wasn't enough, how unprofessional to show publically your clients (or ex-clients) info without their permission. Shame on you. Last edited by Mike V; 05-27-2009 at 12:13 AM.
Posted by tempurr, 05-26-2009, 09:20 PM Hi, You could also show you're sincerely sorry and mean what you say here by removing the link to the clients site you posted... that would be a nice - and very professional - gesture. p.s. If you can't edit it out yourself, you might ask a Mod to do it for you.
Posted by AquariusStorage, 05-26-2009, 09:49 PM RAID 10 can take care of your I/O problems . Stick enough 500GBers in that thing and smell the sweet smell of freedom to host. Host on my little hostlings!
Posted by ChrisTech, 05-26-2009, 10:58 PM Wow! What is it with you and disclosing your customer's personal information? Domain names, tickets with first/last names. If you are disclosing that information here, it frightens me to think what else you do with your client's information. 1700 accounts on one server? What happens when your hard drives fail, when ram goes bad, when the psu's fail? What happens when one idiot kid, causes your ONE server with apparently ALL of your client's on it, to be DDOSed? Then you have a TON of angry customers, and depending on the length of downtime, quite possibly a mass exodus of clients. Not a very bright move for a host to do. You can have a "mega beastie of a server" but when a fiber line gets cut, or an explosion at the data center occurs, you will be in the same boat. Pretty much SOL! Good luck with your beastie server, hope it doesn't come back to haunt you. One more host to cross off an ever growing list of "Never host there" hosts. Last edited by anon-e-mouse; 05-27-2009 at 03:24 AM.
Posted by tim2718281, 05-26-2009, 11:23 PM Hard drives and PSUs can have redundancy and be hot pluggable; the server should keep running, with no downtime required for repair. Some rack-mount servers have hot swappable RAM (Some IBMs and HPs I have encountered, there are doubtless others.) The IBMs have LEDs alongside the memory slots, indicating which has failed. The machines do need to be installed correctly for hot-swap RAM, with cable management allowing the server to be slid out and the top removed while it is still running. (hot-swap disk and PSU can be changed without opening the case.)
Posted by tempurr, 05-26-2009, 11:58 PM I know, right? And he (George K. of Easycpanelhost) doesn't think twice about it. Not only is this "incredible", but it's downright unconscionable. It is any wonder why, with such as this being allowed and posted publicly (and to continue to remain posted), that Fraud and Identity Theft is running rampant??? Absolutely agreed! *checks off Easycpanelhost as untrustworthy, unprofessional, AND someone who arbitrarily violates your privacy*
Posted by railleur, 05-27-2009, 12:00 AM Isn't that awful? The funny thing is that he posted a ticket that he re-wrote. He keeps hoping that these tricks won't come back to bite him but they will. Like Mirni, I had one of my worst experiences chez George, but luckily I got out rather quickly. His childish behavior will do him in eventually. Don't worry about his big server. If anyone is dumb enough to stick with him after all of this (you hear me, HostYourIdea?) when the server crashes (and it will) he'll tell them to go to HostGator or BlueHost rather than try to fix their issues. I know this first hand. He couldn't be bothered to fix his r-dns problem and told me to go elsewhere. He laughed when I told him how upset I was about the ip change that wasn't disclosed so I lost four days, NEEDLESSLY! He doesn't have real support, just his sister and a couple of rent-a-tech CSRs. I am asking the mods to remove that post, thanks Tempurr.
Posted by tempurr, 05-27-2009, 12:47 AM Yes, it is awful. He can re-write and edit the ticket, but can't obliterate your personal info?? The Mods don't even need to remove the entire post(s), just the links in question that show your personal info would be good enough. Which I'm sure they will do now since you have personally requested it - and since WHT has been hacked and violated themselves, I'm hoping they will be prompt about doing so, too. How 'bout it, Mods? Good luck to you, Railleur!
Posted by rv_irl, 05-27-2009, 04:17 AM Well if you want to go ahead and pack 1,700+ accounts on a server just because you can, then be my guest
Posted by tempurr, 05-27-2009, 10:56 AM Looks like the Mods stepped in and removed the personal links as requested - thanks very much! I for one really appreciate your doing this, and I know the folks that had their private info shown without their permission are gratefull too.
Posted by railleur, 05-27-2009, 11:05 AM Yes, thank you Moderators, and thank YOU, Tempurr, for your proactive campaign on our behalf.
Posted by SenseiSteve, 05-27-2009, 11:44 AM railleur and mirni - good luck with your new providers.
Posted by JayX, 05-27-2009, 11:51 AM Dare I ask if all 1,000 of these sites are all sharing the same $1 IP address too? Jesus, this is a 101 on how not to do things. Ever heard of the phrase "Don't stick all your eggs in one basket" ? (It might be worth the mods editing the first post, as it was split from another thread it's not obvious as to which host is being discussed till quite deep into the thread.. I thought HostYourIdea was the one being complained about for a while!)
Posted by TechniSmart, 07-08-2009, 04:18 PM But I am still waiting of the balance on my domain account from George! I am in the process of writing a "killer review" of EasyCpanlehost. Yup, I finally had enough of him/them (not them, there is only, George and his invisible support button army of zombies, who only apologise for George. But they are even offline now, so I guess George forgot to pay them as well as his his phone bills and Internet connection. Can you believe it I got this guy on the phone at 10pm last night, and he picked up immediately, and assured me yet again I will have my refund and he will finally release my EPP codes in 5 minutes. Now I don't even care if he holds my domain names to ransom, as long as I can get as far away from him as possible. When I finally got him on the phone he told me he hasn't been online for the past month and that he is changing his lifestyle. Glad I recorded all the phone converstations George. So I hope this lifestyle change includes getting out of the hosting business forever! The web is now littered with rotten tomato reviews on this guy. When I wrote my review, it was based on our experiences, and at the time it was good. But in the past month this guy has gone off the edge big time. As sson as he walked from his business for an entire 2 weeks, we decided not to renew in July. Since then, he does not take phone calls, doesn't answer emails or support tickets, closes your tickets before they are answered, due to our inaction, whaaaa!! What can we do once we open a ticket but wait for a reply? But George has support down to a tee, he uses canned responses, an invisible army of technical illiterates, they tell you to open a ticket and he just closes them unanswered. He always promises tomorrow, but tomorrow never comes. Way to go George! Why don't you write a thread on support excellence in the web hosting industry and give the keynote at HostCon 2009 (You will be able to recognise him, he's the Brad Pitt look-alike, remember). I am sure we would all love to know how you manage to keep your 350 customers and only manage to lose 10% of your customer base in one month, and still remain profitable. That's quite a feat George, Goce, Sretko or whatever your name is. I have only started. More to come in a few days. I will let loose with all barrels. This guy needs to be put out of business permanently, and I am just the one to to do it. Cheers.
Posted by railleur, 07-08-2009, 05:11 PM I'm not one to say "told ya so," but... told ya so! How about you copy your post to this thread: http://www.webhostingtalk.com/showth...39#post6276439 It's current and quite lively. Len
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