Portal Home > Knowledgebase > Articles Database > What do you tell your client when you change web host if you are a reseller?
What do you tell your client when you change web host if you are a reseller?
| Posted by samfing, 03-27-2007, 02:01 AM |
| Hello. I would like to know what you would tell your client when you change your web host. Name servers and ip address would change so you have to tell your clients new ip address for ftp and etc...
|
| Posted by ITHost-KoreyR, 03-27-2007, 02:28 AM |
| You can tell them whatever you want, but the best way might be to be honest. They will find out eventually.
Regarding IPs and Nameservers, you simply need to change the Nameserver IP. This will allow you to keep the same nameservers (assuming you've registered them). Also for IP in ftp, their site address will also work.
|
| Posted by samfing, 03-27-2007, 02:36 AM |
| I do not want to disclose that I am a reseller so I do not want to be totally honest. What do you think is best explanation to clients?
|
| Posted by ITHost-KoreyR, 03-27-2007, 02:37 AM |
| I suppose you could stay with your current host, or if youre upgrading services, tell them you're undergoing upgrades?
|
| Posted by TopQHost, 03-27-2007, 03:17 AM |
| Get private nameservers and have your clients use their domains instead of the actual server IP. If ever you need to move hosts and your clients somehow need to know the new IP's, you can mention something in the line of upgrading to better servers which you are doing to provide your clients better service. Just don't do it so often
|
| Posted by Aussie Bob, 03-27-2007, 03:17 AM |
| Dear [client_name],
As part of our ongoing efforts to ensure our valued clients receive the very best hosting possible, we are migrating your site to a new server. The migration will take place on [insert_date]. There will be no downtime from this migration. If you have a dedicated IP, we will change that for you. You do not have to make any changes to your nameservers used, as they will remain the same. If you have any questions about this migration, feel free to drop us a ticket on our helpdesk.
|
| Posted by ashah, 03-27-2007, 03:28 AM |
| Hey,
Then what about emails? How they will be migrated? Will you set same username and password for email ids?
|
| Posted by Aussie Bob, 03-27-2007, 05:23 AM |
| Everything stays the same, when the accounts are migrated from 1 cpanel server to another cpanel server. There might be issues if the servers are running different versions of mysql/php etc, but you should check those things before the migration.
|
| Posted by kjawaid, 03-27-2007, 05:58 AM |
| What i say to my clients if i have to move to other provider .. we are migrating your account to new server as our current server is been overloaded .. and we are also porviding 15-30 days extra time in billing if in case there is any hassle in migration .. it all depend on client to client
|
| Posted by samfing, 03-27-2007, 09:55 PM |
| Thanks all for your ideas. You guys have really good ideas. I especially like Aussie Bob's. I did not think about dedicated ip. I guess you cannot take dedicated ip to another server so I have to get new one for clients.
|
| Posted by Atarim, 03-29-2007, 05:54 PM |
| Also, it's a nice idea (and good business) to actually make some improvement in your offering on the new server. Throw in an increase in bandwidth or disk space or something. It's usually better to give more than to charge less.
|
| Posted by domaincart, 03-29-2007, 07:27 PM |
| We had changed our hosting provider. But we did not close our old account.
Because there are still a lof of accounts on the server of our old hosting provider. We move the accounts to new server manually at their renewal date. But if you have not many customers when no wait.
|
| Posted by Tinkleondabeach, 03-30-2007, 02:13 AM |
| What you do, is ask the new host if you can get custom a records, and set ns1.yourdomain.com and ns2 to the nameservers. Tell your clients you are performing a load balance to a new server and tell them to switch their nameservers to that.
|
| Posted by IHSL, 03-30-2007, 02:34 AM |
| I would advise against that. Upgrade services? Sure, via the actual machine / backbone side of things. However, if you start upgrading disk space and transfer your clients are going to be asking themselves "why?". If you're moving to another reseller hosting provider, why start under-cutting yourself from the get-go? It makes no sense. It's like you're trying to buy their trust as opposed to earning it.
Don't over-complicate things. Aussie Bob's suggestion is a very good one: short, sweet and straight-forward. No fluff.
Simon
|
| Posted by Tina J, 03-30-2007, 02:38 AM |
| You're advocating lying to your clients?
--Tina
|
| Posted by xhackr, 03-30-2007, 10:55 PM |
| I'm reading this and Im thinking, this is good - honest and just the right amount of fluff. Very good template.
|
| Posted by andrada, 03-31-2007, 10:19 AM |
| As part of our ongoing efforts to ensure our valued clients receive the very best hosting possible, we are migrating your site to a new server. The migration will take place on [insert_date]. There will be no downtime from this migration. If you have a dedicated IP, we will change that for you. You do not have to make any changes to your nameservers used, as they will remain the same. If you have any questions about this migration, feel free to drop us a ticket on our helpdesk. "
I like the option of our aussie friend
|
| Posted by Tina J, 03-31-2007, 10:25 AM |
| Here's an actual copy/paste from one of our recent announcements:
"The server your hosting account resides on is being upgraded to new hardware. The new server is a Dual Opteron with 16 GB RAM and hard drives in RAID. This is a significant upgrade and you may notice an improvement in performance. There should be no downtime associated with this upgrade.
If you notice anything out of order, please contact us immediately so that we can quickly take care of it."
This is pretty much the same text I've always used for server migrations. Always take a negative and present it as a positive, without lying or being misleading.
--Tina
|
| Posted by xhackr, 03-31-2007, 12:12 PM |
| Another good announcement. Honesty is always the best policy. Managing perception and being honest are not mutually exclusive.
|
| Posted by covantage, 04-01-2007, 10:14 PM |
| I have had to do that once. I told my clients that I am putting their sites on a more reliable server. Afterall, that is why I switched my Reseller accounts.
|
| Posted by portalplanet, 04-01-2007, 10:34 PM |
| I'm sorry I stopped ready after the "not wanting to be totally honest" comment. I wanted to help but I stopped reading after this comment.
Justin
|
| Posted by shanebhest, 04-02-2007, 10:37 PM |
| being a reseller you have to explain to a client what your product is... the advantage of it...how they can help it...
|
| Posted by transops, 04-05-2007, 10:24 AM |
| Just be honest and try to make your clients understand as it is for the betterment of your services to them. Try to make the migration as trouble free as possible for your clients.
|
| Posted by BIGZ, 04-06-2007, 04:16 PM |
| Indeed. Make the process as trouble free as possible, and be there to answer any questions they may have, don't leave them in the dark!
|
| Posted by HostBlimp, 04-06-2007, 05:09 PM |
| If the case is that you are upgrading your reseller account or dedicated server then just tell them that. You don't need to lie to your customers, but not telling them everything is fine.
|
Add to Favourites 
Print this Article
Also Read
Shared Hosting
Shared Hosting
