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surpasshosting or hostdime - share your experience
| Posted by nex99, 08-08-2006, 02:32 AM |
| surpasshosting or hostdime - Which one you prefer for reseller hosting ?
Check http://www.surpasshosting.com/resellerplans.php - surpasshosting plans
Check http://www.hostdime.com/services/reseller/ - hostdime plans
Please share your experience
Thanks.
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| Posted by laydee, 08-08-2006, 06:37 AM |
| Aren't they both the same companies? Or something like that? :/
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| Posted by ScottJ, 08-08-2006, 09:13 AM |
| Yeah, I remember reading somewhere that they are owned by the same person. You can check the domain whois and they show the same owner location.
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| Posted by catfished, 08-08-2006, 10:39 AM |
| I was a Surpass reseller customer a couple of years ago and they were not acceptable. They may have improved but I doubt it.
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| Posted by nex99, 08-09-2006, 03:22 AM |
| But what about their services... server speed.. uptime... support etc.
And which one is better.
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| Posted by rajuru, 08-09-2006, 05:14 AM |
| i liked http://www.surpasshosting.com/resellerplans.php offers.
but i need to know the comments about their uptime & service.
plz. tell me if anyone here knows about them
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| Posted by domaincart, 08-10-2006, 09:56 AM |
| We have an account on Hostdime for several weeks. Their services is very good at this time. The servers fast. They response our questions and resolve the problems quickly. I hope they don't get bad.
I don't know anything about Surpass Hosting. But they say that is a member of the HostDime family on their web site. Their costs looks cheaper than Hostdime.
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| Posted by Shaw Networks, 08-10-2006, 03:30 PM |
| Yep, same owner, same location, same datacenter and the websites are on the same router in the DC
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| Posted by eddieash, 08-14-2006, 05:13 AM |
| i have an account with both companies and yes they are linked with each other.
My experiences of long time ago was poor with hostdime, but i went back to see how they are now......They have really sorted themselves out, ive very happy servers run great. havent had any issues (tempts fate). I recommend them.
Surpass, seems strange how there pretty much same company but can have alot of difference in service. But yet again reliable, issues resolved very quickly.
Support for both companies are done by the same people, they answer very quickly if they dont know they'll forward ticket onto someone that will answer. Yet again this is done in a very timely manner.
All i can say is im glad i went back
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| Posted by WireNine, 08-14-2006, 02:08 PM |
| Doesn't hostdime own their own Data Center?
costs are ridiculously low at SurpassHosting, 10gb of $15 per month.
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| Posted by domaincart, 08-14-2006, 02:33 PM |
| HostDime operates its privately owned state-of-the-art data center in Orlando, Florida.
But the hosting plans that provided by them looks different than Hostdime. For example: 10GB reseller plan is $15 on surpasshosting and 5GB reseller plan is $19 on Hostdime. But 25 GB reseler plan is $50 on surpasshosting and 30 GB reseller plan is $30 on Hostdime.
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| Posted by DreamHost-MikeS, 08-14-2006, 05:06 PM |
| It's just different marketing for each brands. I believe the goal of Surpass is to appeal to the lower-end market while HostDime goes for the mid-range. I would imagine it to be along the same lines as the midPhase/Autica/ThrillHost setup.
Just targetting different markets with different brands, website designs, goals, etc... Along the lines of why some car companies operate different brands like Honda and Acura.
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| Posted by Cripto, 10-23-2006, 03:33 PM |
| This guy seems to have registered just to post that glowing turnaround review of HostDime / Surpass Hosting. I was with them at the beginning of the year, their support was terrible, really abusive and heavy handed. Obviously I left, then some of the same abusive people went to work for Server4Sale, which I don't recommend either.
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| Posted by mripguru, 10-23-2006, 04:17 PM |
| Not neccessarily - it could be that they use the same Registered Agent for their mailing address (assuming they're incorporated/have an LLC).
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| Posted by Shock Hosts, 10-23-2006, 05:19 PM |
| I've used Surpass Hosting, perfectly fine company. Nothing outstanding, but no downtime (that I noticed), good support, great service.
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| Posted by Swelly, 10-24-2006, 09:41 AM |
| I used HostDime for a dedicated server a while back. The service I got from Manny and the others was absolutely horrid. The network was "ok", but the customer service IMHO needs HUGE changes. Also HostDime, doesn't own any datacenter, they operate out of the AMSouth bank building in downtown orlando. The "office" is VERY VERY messy and dis-organized to the extreme. (wires running everywhere, etc)
Surpass hosting, is a company by one of the technical support guys or lead man there named Paul, so typically same network...same personnel.
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| Posted by TR Seeks, 10-24-2006, 01:43 PM |
| crypto, what was wrong with server4sale? I have never seen anything bad about them here. You got any evidence you can share so that we can all see? I mean server4sale are a major reseller I believe and hence if you have something bad on them you should let everyone know...
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| Posted by ldcdc, 10-24-2006, 07:48 PM |
| At http://www.surpasshosting.com/about/ it says:
You'd say it's owned by HostDime, not by a third party/individual. Or maybe I'm just reading your post wrongly.
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| Posted by Paul, 10-28-2006, 09:18 PM |
| I guess I would be the Paul you speak of,
I do not own surpasshosting, It is owned by the same members of HostDime that is also not owned by me.
We moved out of the AmSouth building almost 2 years ago now. We do own and operate our own datacenter, Even at AmSouth it was leased by only us.
Our call-center office you speak of was messy at the time you must of visted. This office was the result of massive growing pains. We have since secured our new office that is much larger and more orgainzed.
If you are going to post information that affects this community I suggest you do your research.
I will not post anything else in defense of us but if you require more information of our datacenter you are welcome to private message me and I will provide all the information you desire.
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| Posted by HostDime, 11-01-2006, 02:08 AM |
| Cripto, I apologize you had a bad experience with our support. If there is anything I can do to make up this bad experience please contact me. At times there is miscommunication which can lead to a bad chain of events and for that I do apologize. We do make mistakes but I wish to study them to make sure they are never repeated.
Also we have only lost 1 employee in the past year, we currently have over 40 employee's that person we did lose has kept and touch and from my understanding is not working with server4sale. There may be some confusion on this.
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| Posted by HostDime, 11-01-2006, 02:37 AM |
| Hostfrog,
May I ask how long ago you had this server with us? I was looking up tickets for hostfrog in our desk and came up with nothing. I am sure you still have a bad taste in your mouth about us because you continuously post on our threads and speak badly of us. While I can't go back in time and correct it, I sure would like to follow up with you on mistakes we may have made and to offer anything to make up for any potential loss of business you may have had from result of the bad service. We had been in constant growing pains from 2003 to 2005 Since then we have now grown to over 2,000 dedicated servers and a well diverse staff of 40+ However this is no excuse for sub par service you may have received and for that I do apologize on behalf of the entire HostDime staff.
As for the "HostDime, doesn't own any datacenter", that is definitely inaccurate. We moved out of the amsouth downtown Orlando building in Summer of 2005 and even then we leased out the entire penthouse suite, which was previously an MCI NOC, to run our operations of over 1,000 servers. We had our own network, Dual OC12 connections etc etc. There was no one else in that suite at the time and we even did colo services from it. So from that prespective it is considered your own data center. We didn't lease dc floor from anyone or buy bandwidth from resellers. We did everything direct with bandwidth carriers and even had our own ips. Our ASN # is 33182 However since Last year we opened a new data center flag shipped "dc2" in Maitland. We are in Suite 1 there and we run about 15,000 sq feet of data center space there now. Expansion is planned for another 15,000 sq feet for the suite next to us. This was one of the main reasons we picked this new building for our data center, the room for expansion was there. In the past 3 years we have outgrown 2 locations and has resulted in growing pains of moving things around.
As for the office, we leased out suite 1050 in the same building, however we recently purchased our own new office in http://www.plazaorlando.com/ We will make an announcement about this in Jan 2007. We purchased outright Suite 1500S last month and it will be our new office with aprox 3,000 sq feet of office space which will be able to accommodate up to 100 employees to keep up with our growth and continue to give the highest level of managed services.
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| Posted by jwstaton, 11-03-2006, 12:02 AM |
| Horrible. Absolutely horrible.
I only had a couple sites at the time but they were always down or not accessible for various reasons. Long support times, just aweful.
I emailed support to cancel and they still billed me months later.
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| Posted by Cripto, 11-03-2006, 12:23 PM |
| Unfortunately the thought police of this forum has specifically banned me from making comments about Server4Sale. So as far as Server4Sale is concerned, I am under a gag order. This forum is popular, but it is absolutely biased in favor of the hosting companies. It's 'webhostingtalk' in the sense that the only ones allowed free speech are the Webhosting company owners. If you are just shopping for hosting like me, no freedom.
But if you search my nick and server4sale you will find my thread where I tell my experience with them, and how they suspended my account, gave me a few days to move out (but with a suspended account I couldn't migrate) and then deleted my files even though there were several days left to the deadline they had unilaterally set. It's very idiosyncratic people from Pakistan, something sets them off and forget it, they go in "search and destroy" mode. Also see the legal suite that PlatinumServerManagement brought against them (by the way, that's the reason why I was kicked out, when they found out that I had resorted to using PSM to repair what they didn't know how, or didn't want to repair in my server). They absolutely hate PlatinumServerManagement, so they couldn't stand my move (by the way, PSM did resolve the issues they did not). Most people on this forum sided with Server4Sale (they have an army of aged "members" on this forum, that mysteriously come to their rescue in cases like mine, they also post fake stories about Server4Sale that seem to be mildly negative in the beginning, and as the thread progresses the fake poster becomes the guilty party and Server4Sale looks absolutely amazing, they put on a real Pakistani soap-opera and Americans fall for it).
Last edited by Cripto; 11-03-2006 at 12:30 PM.
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| Posted by Cripto, 11-03-2006, 12:36 PM |
| Maybe it's not the same people, but they were also abusive and had the same Arab or Muslim names... do you have any tech support people with Arab names? I forgot their names now, but the s4s "support" people new about my experience with HostDime, and they mentioned it. Same names, same attitude, they refer to incidents at HostDime = same people to me. Of course, on the Internet nobody knows if you are actually a dog.
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| Posted by deastwood, 11-03-2006, 01:12 PM |
| would just like to say i was with them for a year and a half (surpasshosting that is) and their support was nothing but brilliant, im even suprised they put up with me actually! Manny was brilliant to.
the support forum is also an excellent community, i only changed providers because i needed a uk based server.
i would advise anyone to take the chance and try it out at the same time register on their forums is very useful for updates and help at any time.
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| Posted by HostDime, 11-08-2006, 03:41 AM |
| Deastwood, thanks for your follow up, I hope all is going well with your UK server.
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| Posted by Leif, 11-14-2006, 05:25 PM |
| For anyone considering surpasshosting, I emailed in to cancel my service and never got a response. They kept bugging me about billing so I just started ignoring them. It turns out you have to fill out some form to cancel which they never provided me, and after continuing to try to bill me they sent me to a collection agency rather than just canceling my service. I find this pretty shady personally. If you sign up with them and plan on ever leaving, maybe try to find out where this cancellation form is ahead of time and make sure you're never behind on your billing because they're not afraid to send you to a collection agency.
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| Posted by domaincart, 11-14-2006, 06:03 PM |
| We can access our sites everytime without a problem and the uptime is not under 99.5%. Their support is fast at this time(average email response time is one hour). Also we had made a payment for a request to them. But we had calceled it and they had refund our money within 30 minutes. Their services is very good at this time.
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| Posted by Jame$, 11-14-2006, 08:26 PM |
| Could have had the similar experience there, did you have to pay up in the end?
When I cancelled Surpass's reseller some time ago (by cancelling the paypal subs and submitting a ticket requesting cancellation) I thought I had done enough. I did submit a ticket - I don't recall whether there was a response or not.
Several months later, I note - several, I got an email saying that my billing is seriously overdue and that if I don't act, they will act upon it.
Thankfully for me, I still had and managed to reference them the ticket ID where I stated "please cancel..." and I was let off.
But otherwise though, the Surpass hosting was pretty ok. I could rely on it for most of the time.
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| Posted by Jame$, 11-14-2006, 08:30 PM |
| Yes, that's usually true. They are not perfect though and most months are not 100 percent, but slighlty under. But they seemed to be honest and when under 99.5 level (Once during my time) I was compensated.
They do have a customer service better than most.
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| Posted by Makis77, 11-15-2006, 09:06 AM |
| Hello from Athens,
i dont visit this forum often and thats why i dont have any posts.
I saw this thread by chance and i wanted to post my experience as i have a reseller account with Surpass.
my uptime is 99.90
support gets 8 of 10
speed is 8 of 10
following up is 8 of 10
so i say i m very pleased with them, hopefully i expend my
"contract" for one more year.
PS: i just think they should have backup service available for resellers too..
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| Posted by deastwood, 11-18-2006, 06:17 AM |
| yes thanks, its a bit of a learning curve going unmanaged after the amount of things you did to my server for me but its working well!
Hope things are well with all of you!
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| Posted by BubbaG, 11-28-2006, 08:03 AM |
| Can anyone reach hostdime at the support phone number?
They just never answer it... and I have a server down at surpass, requested reboot, and over 2 hours still with no answer.
And I thought reboots were automated.
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| Posted by HostDime, 11-28-2006, 08:43 PM |
| Reboots are not automated, are you calling 407.756.1126 ? I just tested it and it seems to be working. Please make sure you get a ticket # auto reply when you send a ticket. If you do not get the auto reply we did not get your request.
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| Posted by BubbaG, 11-28-2006, 09:04 PM |
| I was calling that number... then press 4 for support, but nobody picks it up! Tried it for a few hours.
I requested a reboot from the DECC and also posted a ticket in the support area.
I got the reboot about 3 hours after the crash. That came along with lots of complaints from costumers.
its sorted, but reboots should be much faster.
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| Posted by Leif, 11-30-2006, 03:06 PM |
| This stuff is from like 8 months ago, formatted my computer 4 months ago and do not have the reference to to the ticket to close my account. The collection agency they submitted me to is a real nightmare, I send them my explanation and they send me another letter saying I still owe the money. The deadline is getting closer and I don't know what to do. I'm not interested in paying the $232.50 they claim I owe them plus a $50 collection agency fee. For all I know, they're STILL billing me. It's hard to believe a hosting company this big doesn't allow you to cancel and then sends you to a collection agency. Again, buyer beware. Anyone have any tips on how I can handle this?
Leif
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| Posted by deastwood, 11-30-2006, 06:42 PM |
| damn im gonna unsubscribe from this thread!
have you tried contacting surpass/hostdime themselves to see why it wasnt cancelled.
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| Posted by Leif, 12-02-2006, 04:59 AM |
| Of course I tried, their response is they never got the ticket and I'm liable for what I "owe" them. I canceled my credit card so they'd stop billing me but it looks like they might win in the end. After I told them via email (and waited 2 days for a response) that I attempted to cancel my hosting with them and canceled my credit card so they'd stop billing me, they emailed me this:
I apologize for the delay.
Now we allocated space on our servers for your account and if a you don't submit a cancellation form, which is required in the TOS that you agreed to upon signing up for the account, how are we to know that you no longer requires our services.
We have searched for this 'so called' request for cancellation and have not been able to locate any such notice.
Thank you for your cooperation and patience.
As mentioned earlier in this thread, another customer of theirs had their cancellation letter "lost". I think it's pretty common practice there. Nothing I can say or do will convince them that I tried to cancel. As they mentioned in their email to me, read their TOS thoroughly before you sign up with them. I sure wish I had.
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| Posted by AlxCds, 12-04-2006, 03:19 AM |
| I'd like to say that surpasshosting was great to me. I sent several tickets and were always responded in a timely matter. If you can get a hold of Eman then you will never go to another company (if price isn't a problem). Even though Eman is pretty high up in the chain, he always took time to help me out. The only reason I left is because I needed unmetered services which were out of my price range at the time. I'm probably going to go back to them in the next few weeks since they were great to me.
I know I'm not really anybody big here, but I fully recommend them.
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| Posted by Leif, 12-08-2006, 07:31 PM |
| Funny you should mention Eman, that is the person that was finally assigned my case. The collections against me have been dropped, they're taking my word for it that I sent in the email. I didn't really use their services much so I can't comment much on their hosting, but at least they finally handled my situation in what I believe to be a good manner, though I still strongly disagree with sending a non-paying customer to collections.
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| Posted by Cripto, 01-17-2007, 11:31 PM |
| Any other experiences with HostDime or SurpassHosting by established members (as opposed to the single post member that has excellent things to say about them)
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| Posted by TonyB, 01-18-2007, 10:33 AM |
| The broadbandreports webhosting forum seems to be in loved with surpasshosting. http://www.dslreports.com/forum/webhost
I'm not sure what to make of that but it seems like people do like surpasshosting.
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| Posted by talamar, 01-22-2007, 03:20 AM |
| I think you miss-typed something here. The whole point of collection companies is to collect money from people who don't pay. Since I read through the thread, I assume you were meaning that you don't think it is right to send people who are contesting payment to collections. But as a business owner, if customers don't pay, you send them to collections, otherwise, no one would pay. But again, this is assumig you are charging them for services/products rendered. Just wanted to clarify.
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| Posted by dew, 02-11-2007, 10:36 PM |
| I'm not an "established" member here, but been registered for a while. I've been using Surpass for 2+ years now. Originally started with a shared account, then went reseller, and finally went with dedicated servers last year. Never had any problems with Surpass. Any questions I've had have been answered very fast by support. I plan to use them for years.
You may recognize me if you've visited the Surpass forums, I just won a trip to Disney World from Surpass.
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