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Posted by shambler66, 08-01-2006, 12:53 PM
Hello, I am new at the WebHostingTalk forums and I have to stay that it is great and I plan on staying. Anyway, I am scouting for reseller hosting and I happened to come upon jaguarpc.COM. Does anyone have any experience with this host? What is their reseller JaguarPC control panel like? I have also sent an email to their support to test how quick they would answer and my questions and whether they provide a adequate answer. Thank You
Posted by liquid, 08-01-2006, 01:02 PM
theres quite a few recent threads about them just doing a search will turn them up
Posted by domaincart, 08-01-2006, 01:54 PM
We bought reseller hosting from them and was no glad(we did not like the specifications of the server. Also it was slow and they get extra money for backup). We canceled our account. But they did not refund our money.
Posted by CyberHostPro, 08-01-2006, 03:14 PM
were you within the money back period?
Posted by Shaw Networks, 08-01-2006, 04:07 PM
Tons of reviews on this company: http://www.hostsearch.com/review/jag...inc_review.asp http://www.webhostingtestimonials.co...eviews-ratings http://www.webhostingratings.com/pla...C-Reviews.html Hope this helps Last edited by anon-e-mouse; 08-04-2006 at 01:48 AM.
Posted by domaincart, 08-01-2006, 06:09 PM
We canceled our account within few days after the purchase.
Posted by Engelmacher, 08-01-2006, 06:35 PM
You won't get your money back from them unless you take it back through your credit card's issuing bank, and in my experience, they will keep right on billing you even after you cancel. If they get enough chargebacks their merchant account provider will likely come to view them as the liability that they are and either drop them or raise their discount rates to the point where they're no longer a profitable operation. It only takes a minute to fax the bank, but it'll take weeks of arguing with Jaguar PC to get them to do anything.
Posted by domaincart, 08-01-2006, 07:20 PM
We had paid by our verified Paypal account, no with CC.
Posted by Evolver, 08-01-2006, 10:10 PM
Strange I had a few test accouts with them for my managed reseller and they were on my CC. Never had any charges after I cancelled the accounts.
Posted by gate2vn, 08-02-2006, 05:03 AM
they are not talking about charges after cancelling. They are talking about refund within the money-back guarantee time
Posted by chamelion, 08-02-2006, 06:51 AM
not true. check Engelmacher's post history. he's been complaining about jagpc for ages now, all cause he doesn't know how to fill out a cancellation form and is expecting jagpc to fly over to his house and knock on his door and cancel it in person, even though the CEO of jagpc has told Engelmacher that he will personally deal with the case if Engelmacher just sends him a PM. which of course never happened. oh well.
Posted by CyberHostPro, 08-02-2006, 07:33 AM
then my views of this company have changed, a company should refund the money if they have a money back plan (if), that way if they refunded someone, at least someones not leaving knowing their money was taken and the service they wanted was not given. Personally think this is bad!
Posted by domaincart, 08-02-2006, 12:15 PM
We had contacted with them time after time. They say to us what our money refunded. But this is not true. The money did not arrive to our Paypal account. I don't believe their money back guarantee.
Posted by SSHocker, 08-03-2006, 09:38 AM
I had exactly the same experience with them
Posted by domaincart, 08-03-2006, 12:36 PM
I had opened a dispute about this subject on Paypal. So they had refunded the money today. Go away from cheap hosting companies.
Posted by longisland, 08-03-2006, 07:19 PM
I have been with jaguarpc for the past couple of months. I have a semidedicated account. I have been contemplating posting a comprehensive review but haven't had the time. What prompted me to write now is that once again my server (Casper) is down. Here are my brief experiences- Pros: The signup process is cumbersome but if you do it during office hrs. it shouldn't be problematic (they have since expanded there sales hrs which is good) Tech support: is very responsive and will solve your problem. It might not happen on the first go round (emails) but they do a good job. They almost always start working on a ticket within 15 minutes. Price: The cost for the semi dedicated is reasonable based on what features you get. Cons: In the past 2 1/2 months there have been several outages. 1) The first occurred during a DOS attack. I was offline for over 24 hrs. 2) Another occured during the change over to the new atlanta data center. It took them quite a bit longer to get everything up and running than originally estimated. I don't recall the exact outage time but it was on the order of 10 hrs. 3) Again on or about July 6th- fsck - i think down for about 6 hrs. 4) Today (8/3)- I don't now the extent of the outage yet as t just started. I did get a quick response from customer service. There is a thread outlinging the issue which states that "There are some issues with the network at the Atlanta datacenter. We're working hard to get this resolved as quickly as possible." It's on their forums if anybody is interested. Here is my bottom line- My top priority is having a network that is reliable. My websites must be reachable and my clients must be able to get their emails. If they don't I lose business. I haven't experienced this for the past few months with jguarpc. I am very disspointed as I spent a lot of time on this thread researching hosting companies and thought I had found somebody reliable. About several weeks ago I opened another account and am currently monitoring it to see how they do as I will be migrating away from Jaguarpc within the next month or so.
Posted by Superbunker, 08-03-2006, 07:56 PM
Last year, I read webhostingtalk obsessively, trying to find a reliable reseller (my formerly reliable resell host had gone to hell). After cross-checking literally hundreds of rankings, reviews and sworn personal recommendations, I chose a reseller who I thought I'd be able to stick with long term. About 9 months later, after a few obnoxious issues with this new host, I come back to webhostingtalk and find out that the formerly reliable reseller I had chosen was now one of the most infamous on the boards. And the host I had left had regained their sterling reputation. (not going back though -- they still acted like jerks) Exhausted by the idea of going through this cycle again, I decided it was time to upgrade -- get a VPS with a truly proven, ultra-reliable host. Stop the madness. Enjoy the uptime. So after two weeks of research focused mostly on webhostingtalk, and after cross-checking literally hundreds of rankings, reviews and sworn personal recommendations, I chose JaguarPC. Set up was a little confusing, but the help ticket system has been truly outstanding. As others have said, it can take a round or two to get your point across, but the responses have been averaging under 10 minutes. For a week or so, I've been happy. I had already switched DNS on most of my domains and was prepared to kill the old account.... And now, all dead. Down for hours. I don't seem to be getting most of my email, either. Fun. Yes, every host has problems. It's how the deal with them that matters. I know. But I'm very very tired of this cycle (reliable recommended host, immediate sense of relief, period of dwindling happiness, desperate rush for the exits, reliable recommended host...) So one practical question: Exactly who are the luxury, top notch, space program, brain surgery reliable web hosts, and how much money do I have to friggin pay them to have helpful reliable web hosting? And a meta-question: since every recommendation I've culled from these forms has reversed itself over the course of a year, why should I believe anything anyone says? And if that's the case, how do I find a reliable web host??? I just want the pain to stop.
Posted by Energizer Bunny, 08-03-2006, 08:06 PM
Well mate finding reliable host is like finding needle in a haystack . Pain is neverending but i have seen that if you invest more, the pain is not as sharp as it is otherwise. But from what i learnt and experience with jpc, i think their support lacks the part of actually telling what was the reason behind a certain problem, all you get is either load is ok , problem has been solved, but for a person like me who likes to learn new things each day i find such support as rather dull . And not to mention the network speeds, i think i will move away in few days till my dns propagate to new provider. Greg had been great person overall but instead of expanding at rapid pace i would suggest greg to fix the network issues, i have days and hrs of getting dial up downloads speeds, i had thought ok next month this will stop, but to be frank that next month never came. I shall try the cancellation procedure and see if its horrid as it has been reported here on wht few times. I havent seen Greg for quite some time here on WHT so i am worried about his well being. So maybe he would like to update whters about the issues atlanta is facing now a days.
Posted by layer0, 08-03-2006, 09:13 PM
I don't think the network issues are directly on their end but moreso with their network provider. Cyrusone.com is their network provider. Despite their flashy site and marketing, Cyrusone isn't exactly very good.
Posted by longisland, 08-03-2006, 09:43 PM
My site is still not up. According to their bulletin board the service was supposed to up at 6pm. It's 9:30 and I still can't access it from New York. At this point in the game I'm not so sympathetic to their problems. For whatever reason, there network seems to go down a lot.
Posted by switch, 08-03-2006, 11:33 PM
I've been with JaguarPC for 5 years now, so I think I can offer better insight than most on the company. When I first signed up with them back in 2001, they were a fantastic company with great service at a very fair price. While there were some major issues, they were great on communication (we were given up to the minute updates) and they even offered to comp people for the outage without anyone even asking for it. The other great advantage was the support. Any problem was solved quickly, without any fuss and in great detail as to what the problem was (even if it wasn't on their end) and how to fix it. To top it all off, if you needed something added to or changed on the server, they would do it almost instantly (provided it wouldn't affect other users). I couldn't have been happier. As time went on and the company became bigger, there was a clear change in the way things worked. The first thing to go was the support. Now, I can understand issues with volume can force you to outsourcing, but there was a point where support was a nightmare. You'd be asked to re explain your problem over and over again and even then, you would be "moved up" and have to explain it yet again to someone new. The service also took a dive in terms of speed and the site being down wasn't uncommon. There were times I was seconds away from leaving, but after talking personally with Greg, I decided to give them a second chance. After that, things got better. The servers improved, the outsourced support understood English and the speeds on some servers became great. I wasn't thrilled with things, but considering I had 11 sites there, it was less of a pain than moving. The biggest problem I've had with them in the last year was in regards to billing. Unknown to me, they lowered the price of their reseller account, but were still billing me for the difference. The same went for a number of my sites. The began to offer better plans than I was paying for, but didn't bother to inform me. So I spent an extra $150 more than I needed to. Around this same time, I wanted to close two regular accounts I had with them and move them to my reseller account. Well, without informing me, they left both up and running (along with the billing) and sent the account a reply via the support ticket asking me if I was sure. Now, to their credit, they did resolve the issues and I was given free hosting in exchange for my trouble, but that shouldn't have happened in the first place. Right now, the only thing holding me back from going to another company is the pain of actually moving and finding a host I can trust with a reseller plan I like (I want to resell packages, not partition one). As a side note, they do seem to have a number of server problems. Every other day, I see they have some serious problem with one server or another. These also seem to be new servers since my sites on the older ones rarely run into these problems any more.
Posted by lordg, 08-04-2006, 01:30 AM
I signed up with JaguarPC a couple days ago and the temporary link they gave me to access my cpanel was not working. So I decided to cancel my account and I'm still waiting for my refund... Not sure if I'll ever get it....
Posted by Energizer Bunny, 08-04-2006, 01:33 AM
Sir, We pay jpc and its their duty to keep their network top notch and not blame their provider, cause thats what our clients do when our site is slow, they blame us not jpc. Cheers.
Posted by Superbunker, 08-04-2006, 01:49 AM
So JaquarPC has a crappy upstream provider. Okay, fine. I give up. I surrender. No more hunting for a "reasonable price" or a "good deal". Please, just tell me -- who are the insanely overpriced ultra-reliable web hosts?
Posted by Energizer Bunny, 08-04-2006, 01:55 AM
Hmm, what exactly you looking for ? Reseller or vps ?
Posted by mripguru, 08-04-2006, 02:01 AM
Unfortunately - as much as I hate to say it, such an animal doesn't exist anymore.
Posted by Energizer Bunny, 08-04-2006, 02:03 AM
Well actually that animal is now called a "Beast" .
Posted by Aussie Bob, 08-04-2006, 03:18 AM
No client should ever feel that way, with their current supplier. Depending on which control panel they use, you can find another supplier that uses the same control panel, and they will most probably migrate your sites over to their server, free of charge.
Posted by SSHocker, 08-04-2006, 04:11 AM
It was lucky that I waited before moving many accounts to them. The server was clearly overloaded, I cant say how high the CPU it was running at because they haven't activated the server status link in cpanel .. (it's obvious why now) Last edited by SSHocker; 08-04-2006 at 04:14 AM.
Posted by ldcdc, 08-04-2006, 09:45 AM
I think they exist, but we won't hear about these "beasts" here on WHT. This simply isn't their playground.
Posted by mripguru, 08-04-2006, 11:27 AM
I disagree - I've not seen one ultra-reliable server/network in recent years (even Rackspace has gone down).
Posted by Jag, 08-05-2006, 04:55 PM
Hi folks, sorry I didnt reply sooner but I was away on family vacation. Its distressing to return and see a thread of complaints like this to say the least. To the reseller saying he would switch over the reseller plan not being updated; We have changed, removed, upgraded plans many times over 5 yrs youve been with us. If we come out with a new package or plan we never force clients to take that plan but if yours is upgraded then naturally it would be upgraded as well. It sounds like you just want to upgrade some plans you have with us. Anyone in sales or support would be happy to help you with that. Please just let us know what sites should be changed to which plans and it will be done. As for servers: we definitely dont try to overload servers, what good could come of it? Anyone that knows vz also knows that overloading and overselling isnt really all that possible these days. You can only buy vz linceses in 1,10,30,60,100,300, etc ve's per servers. Jaguarpc purchases the 30 ve licenses and so by limitation we could never put more than 30 on a node however more practically most others will tell you 15-25 is more reasonable figure. If you feel your vps or server is having a load issue please contact support asap. If you dont get a fast answer or the answer you want then let me or another member of management know via forums, email, phones, etc. Theres aboslutely no reason for experiencing a slowdown. We operate hundreds of shared, reseller, vps servers and many more dedicated and colo servers. Beleive me if we had all them servers overloaded we would quickly be overrun in support and other areas. We dont try to overload a server and when we discover someone loading one beyond their allowances we quickly contact them to make other hosting arrangements. Refunds: our refund policy is clear and written in our terms. We have and always will honor it. We will refund anyone within 30days if they wish to cancel, just fuill out the form. Our policy does not include dedciated and colo services and more recently vps services however we have began making an exception for the later and will likely rewrite that to remove vps from exclusion. That is to say we hate to see you go but we will refund anyone within the 30 day guarantee except dedicated and colo. For those clients we wont "stiff" them as someone so eloquently put it, we just make other arrangements for reimbursement. We havent lasted 8yrs in the business by ripping people off or overloading servers. Im sure if you do your research and use the channels we set forth you will find we are among the most honorable of companies. Even a cancelling client can one day return and be a new client once more. We dont try to burn bridges, we're trying to build a business.
Posted by SSHocker, 08-05-2006, 05:20 PM
With several people in this thread stating they where never refunded (including myself) If you are genuine in your statement, then your refund process is badly in need of an overhaul. I filled out the cancellation form and also followed up with two emails, both of which were answered by "Ben A" promising tomorrow but tomorrow never happened.
Posted by Jag, 08-05-2006, 10:25 PM
Indeed, no arguing there. It would seem theres some breakdown in the chain somewhere and I'll be sure to address it immediately. Anyone expecting a refund that hasnt seen one please contact me with some data I can use to check the former account.

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