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Am I expecting too much?
| Posted by scribble, 09-06-2005, 02:01 PM |
| Hi people, I own a reseller account and I was wondering if im expecting too much from my hosts, currently im paying about £280 a year for 200 GB of bandwith per month and 20gb disc space. However currently im trying to import a large db (im not the best a coding/db) which is about 120meg and of course phpmyadmin etc would time out, so I asked if the hosts would import it for me if I uploaded via ftp (120 meg is do-able but long) or if they could get onto the hosts and use their uber fast connections to do it all for me (LOL).
They basically just said use SSH and DIY, although iI have never used SSH I would probably mess it up,
Am I expecting too much from my hosts?
regards,
scribble.
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| Posted by Mikey this way!, 09-06-2005, 02:07 PM |
| NO, you are NOT expecting too much.
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| Posted by scribble, 09-06-2005, 02:08 PM |
| cool, im may switch hosting then
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| Posted by scribble, 09-06-2005, 04:03 PM |
| lol,
I just checked their TOS:
Modification
**** may change or modify any of the terms and conditions contained in this Agreement, including any policy or guideline incorporated by reference, at any time, and you agree to be bound by the revised terms of this Agreement. Any such modification will become effective upon the date they are first posted on this site. It is your responsibility to return to this Agreement from time to time to review the most current terms and conditions. **** does not and will not assume any obligation to notify you of the changes to this Agreement. Your continued use of **** Plan(s) will be the reflection of your cooperation and acceptance of any changes or modifications.
Does anyone else think this is a little weired?
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| Posted by cartika-andrew, 09-06-2005, 04:09 PM |
| No, this in itself isnt unusual, though a good provider will notify their clients of any significant changes to their TOS
Every host should be able to accomodate this request - or at the very least give you the SSH command to complete the import - which in this case is:
mysql -u user_name -p -D database_name < /path/to/file.sql
However, the shear fact they offer ssh access so freely scares me a little - but, im a little overly paranoid and dont even like giving out jailed ssh - thats just me though
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| Posted by scribble, 09-06-2005, 04:13 PM |
| with the TOS shurely it cant be right,
otherwise one day the could just put in a clause such as, every client must pay a $4000 fee as were buying new servers, or worded "correctly"
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| Posted by Mikey this way!, 09-06-2005, 04:16 PM |
| LOL
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| Posted by ldcdc, 09-06-2005, 06:47 PM |
| Right or not, most hosts have such a clause in their TOS.
It would be recommended (considering your experience) to ask the new potential host if they're willing to help you move your database, prior to signing up for their services. Some hosts might charge a fee for this task.
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| Posted by Mikey this way!, 09-06-2005, 11:13 PM |
| I second that
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| Posted by RaviAgarwal, 09-08-2005, 05:25 AM |
| My views are a bit different.
If they can do it better, they should. May be with a little fees. It is too bad if someone as a host just say "No" to his customers. It is not expected that everyone running a site is a developer.
As far as TOS is concerned, every host wants to play safe and have minimum liability. Pick any from hosting industry and check their TOS, they are all almost same (just different words, but same meaning)
Scribble, changing a host can be very painful to you and your clients (if you are a reseller). I will advice you to try to get it resolve with your current host. Switch only when you have worst services and switching is the only option. Meanwhile you can continue searching for new host.
Also, try to learn basic operations of the language/technology you are using. That will pay you in long run.
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| Posted by ldcdc, 09-08-2005, 11:43 AM |
| I see no problem with a host saying "no" at times. Quite simply, if they don't specialise in moving/installing sites/databases for their customers, they don't have to agree to do such. Would it have been nice if they made an exception? Sure, but they don't have to. In the end, the customer was not entirely stuck, they gave him the tools so that he (or a third party) could do the job.
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| Posted by Mikey this way!, 09-08-2005, 11:55 AM |
| An average person doesn't have contacts or doesn't know who can help them.
Yes, the host can say NO at time but, if the host doesn't specialise in it, they have a better chance to be able to lay hands on people who can transfer it for the client for a fee of course or atleast point him to somewhere where they can get help.
Last edited by Mikey this way!; 09-08-2005 at 12:00 PM.
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