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How is Jodohost?
| Posted by Isriyanti, 07-11-2005, 08:55 AM |
| Hi!
Jodohost seems to provide really attractive packages.
1. How's their 24/7 anony. support? Response time?
2. Do they live up to the 99.9% uptime as stated?
3. How's the VPS hosting to reseller's clients?
Thanks for taking your time to share your experience.
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| Posted by Lubby, 07-11-2005, 09:41 AM |
| Have you done a search of them here at WHT, I've seen quite a few threads about them.
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| Posted by E:magine - Aaron, 07-11-2005, 09:48 AM |
| i would say give them a try at least,
they are very good, the 24/7 support is good, and response times are the same as their other packages (shared).
i'd say the 60 minute average is riught, ive had replies within 10 mins up to 1 1/2 hours and they wherent important, 1 1/2 hours was when they where really busy.
i'd say yes they live up to the 99.9% uptime, been a few problems , but any host will have them, jodohost are very open with reasons for the problems etc and get on to them within minutes.
ive not looked at the vps reseller hosting, but if its anything like the linux and windows services, it will be very good.
i admit the y are a bit more exspensive than some other hosts but their packages are very realistic and there support etc is very well worth the money, its one that you pay for quality.
and i can say its one of a few that dont have a mailserver thats black listed.
i'd recommend them to anyone, or at least give them a try, they are the best host ive had within my time
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| Posted by Isriyanti, 07-11-2005, 10:02 AM |
| Good to know you're one happy customer Thanks Aaron!
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| Posted by 2ctgold, 07-15-2005, 03:25 PM |
| I've been with them since the mass exodus from the planks at reseller-center.
No problems and seem very professional. Nice people to do business with.
Sorry that jodohost I'm talking about
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| Posted by eightamrock, 07-15-2005, 04:30 PM |
| How is the email system at Jodohost.com
Our current problem is that our email is inconsistant.....we get a lot of emails returned, emails that fall off the face of the earth, and problems sending anything to our clients...
So we are looking for a good company to bring our reseller account to.
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| Posted by DediZoneSales, 07-15-2005, 08:53 PM |
| Hello,
Jodo host is not so bad at all, service and reliability is good.. but the support time on live help need a little work..
Good luck!
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| Posted by Yash-JH, 07-15-2005, 11:20 PM |
| I believe live chat is very good from the feedback I receive. However yes, not all issues can be immediately resolved on live chat and some are best submitted via a ticket.
I did explain that to you after your episode with the team ..
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| Posted by eightamrock, 07-18-2005, 09:56 AM |
| Im more concerned with the email servers. I am currently going through hell with my hosting company.
Lost emails, undeliverable emails, server failures. No reverse DNS entry, priority of 0.
I have submitted support tickets only to have them closed without an adequate explanation of the problem.
I host clients that rely on email for their business. If they can not depend on their email they cannot depend on me. So you can see my issue.
Also I am new to the Hsphere control panel. When they say 7 user accounts does that mean I can only have 7 independant sites with individual settings?
Thanks in advance.
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| Posted by E:magine - Aaron, 07-18-2005, 10:18 AM |
| with h-sphere an account is a CP login, within each CP login account you can host any number you are allowed to host,
with jodohost it is unlimited/unmetered, meaning within any CP lgin you can host 1 - any number you wish.
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| Posted by kneidels, 07-19-2005, 06:01 AM |
| support is amazing at JH.
but there have been (more than) a few email issues in the past. TG nothing major recently.
recently there were a few days where theyr were spam listed so many emails bounced back. very annoying but was taken care of fairly quickly.
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| Posted by Yash-JH, 07-19-2005, 06:40 AM |
| kneidals..
Regarding Spam listing... SpamCop had listed us temporarily because of their new policy against misdirected bounces. Basically what spammers do is target particular customer email accounts that are over quota or are using autoresponders and bounce spam from those accounts. This is a design flaw in QMAIL, a software alot of hosts use to send email.. SpamCop has recently put the resposibility (unfairly) of such abuse on hosts..
We however did work with SpamCOp and they did unlist us very quickly (in under 6 hours) when the blacklist occured and we are working to prevent them from blacklisting any of our mailserver IPs again in the future.. This is a problem many hosts have to deal with and I frankly do not know one host that hasn't had to deal with blacklisting issues in the past (from the sooo many anti-spam lists).. This did cause a few issues in sending email to hosts that use SpamCop for the given period of time... We have very strict anti-spam policies and we are very proactive however with ensuring this doesn't happen...
Regarding email problems... In the last almost 3 years of us being in business, there have hardly been a few email server issues... None except one being serious. We have multiple mail servers but yes earlier this year in February our mail server (mail1, housing email for about 15,000+ domains) did experience a RAID crash. We however restored it fairly quickly. That is the only serious incident I recall and although we did compensate our customers fully for it (under our SLA), it must be understood that hardware crashes (even after we use very high quality equipment) can happen. We after the February incident installed a relay mail server (that captures incoming email incase of a mail server failure) and a hot standby server to aid in a quick recovery
The only other issue in 2005 I recall is when (sometime in March) that customers couldn't access the mailserver via POP3 for an hour and had to use webmail. No emails were lost or any delivery operations affected and this by all means was a minor incident that we did take measures to prevent from happening again.
Those that have been with us for more than a year know that mail issues are highly unusual with us and I'm sure they'd testify to that
Last edited by Yash-JH; 07-19-2005 at 06:48 AM.
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| Posted by eightamrock, 07-19-2005, 09:56 AM |
| Ok, how are you with AOL. Our current host is not accepted by AOL's email.
I know that this is a reoccuring problem that many hosts have and it has been beat to death in a lot of forums. Just curious if you are able to get mail in to AOL users or not.
Also your "basic" package states 7 users. Does this mean that I can only resell 7 accounts?
The very nice gentleman tried to explain it to me earlier in the forum but I did not quite understand what he was saying.
Thanks
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| Posted by Yash-JH, 07-19-2005, 10:12 AM |
| AOL will reject email from IPs without rDNS.. Our mail server IPs have rDNS and there is absolutely no issue that I know of in sending email from our servers to AOL.
It means yes you could create only 7 accounts (for personal use or for reselling). Additional accounts are priced extra (check Add-on Rate card). Lite package has a 10 account restriction.
Go to our site and click on Live Chat. Sales would be able to help you with all your questions
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| Posted by eightamrock, 07-19-2005, 10:40 AM |
| Do you have any sort of PDF literature on the Hsphere hosting platform that I could look at.
Im sure you will see us a new customer very soon as I have not yet been able to find an incriminating review.
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| Posted by Yash-JH, 07-19-2005, 11:12 AM |
| http://www.psoft.net/HSdocumentation/index.html
I do suggest you visit our forums because alot of common Hsphere questions have been answered there
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| Posted by eightamrock, 07-19-2005, 01:27 PM |
| Very simply we deal with a lot of outbound email with big attachments (printing company, lots of proofs and that sort of thing)
What are your daily outbound email limits?
How does it apply, each domain or each mail box?
After a brief search I could not find anything about it in your forums.
Our sales department likes to occasionally send out specials to our existing clients, will this qualify as spam mail? Usually this is to about 100 people or so who are our customers and are on our email list.
Will this be an issue if I switch to your company?
Also does you email server have a size constraint, if so how many MB is it?
I appreciate your help and thank your for your responses.
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| Posted by (Stephen), 07-19-2005, 01:47 PM |
| We have a mass mailing form that can be filled out to lift the 100/day limit we have in place.
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| Posted by kenbusby, 07-31-2005, 07:58 PM |
| I've been thinking of switching to jodo host. They seem to have the reseller package Im looking for. My only concern is being able to communicate with the support personal by phone. I called and had a very difficult time understanding the dialect of the support person. I finally gave up and used their live chat. Im worried about my customers experiencing the same problem. I know they have live chat, etc but phone support is very important to me. Has anyone else had the same experience?
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| Posted by Yash-JH, 07-31-2005, 08:07 PM |
| The difficulty may have also been due to the phone connection as well. We do have some customers that have reported issues with phone support, but then again we have many customers that use phone support everyday with no issues at all. We are of course looking to improve this.
I recommend you use Live Chat. It is available 24x7x365 and I consider it more effective than Phone Support.
We do not provide phone & live chat to your end-users. Only to our direct customers. Your end-users can get direct ticket support from us if you do subscribe for that service
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| Posted by kneidels, 07-31-2005, 08:12 PM |
| dialect is an issue. sometimes even in support tickets, one is misunderstood.
asking people to use live chat because its more effective, is just trying to avoid the issue at hand.
support is based in India, i beleive.
nevertheless, i find the personnel very courteous (spelling?) and very willing to help, despite the occasional misunderstanding.
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