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site5 Reseller Account?
| Posted by ITSconcepts, 06-20-2005, 03:09 AM |
| Hello,
Does anyone have expierence with site5 reseller web hosting?
Hows the support and server uptime?
Thanks
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| Posted by Bofu2U, 06-20-2005, 03:17 AM |
| Site5 has a pretty darn solid reputation as far as WHT goes. In fact, as far as I've seen, it's hard to find a bad review! I know that when I looked into sales with them, the staff was clear and prompt with answers (live chat, that is).
On a few occasions I've heard about their support lacking in response time (not the "15 minute average", but .. that's why it's an average) but overall I would say that reviews are probably 95%+ positive.
They use good data centers and connections, so uptime looks pretty darn stable as well.
I hope this helps.
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| Posted by RuinDweller, 06-20-2005, 09:16 AM |
| I was thinking of getting an account from them. 36 hors ago I sent them an email to test their response times. No reply yet. I was assigned a support ticket number and thats it. The number is #BOU-40127-887. So for now they are out of my "wanna be a client list".
This might be a case of freaky accident or something, but kinda turns you down nevertheless.
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| Posted by Player9, 06-20-2005, 09:28 AM |
| I have a reseller account with Site5 and I found their service to be faster than my other hosting company. On the couple of occassions on which I emailed them, the response time was within 2 hours or less.
I don't really keep a tab on how their servers are up, but the only problem I have had is that ftp access was unavailable for a short 10 minute intervals on a couple of days. Other than that, the service has been great.
I guess if you were looking at something better than cheap hosting, with more reliability, Site5 is great. I've been with them for only 8 weeks though.
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| Posted by Matt Lightner, 06-20-2005, 09:47 AM |
| Hi There,
I checked into this issue, and it looks like this ticket was sent in Saturday night/early Sunday morning. As we make clear on our website and in the autoresponse email from sales@site5.com, our sales and billing departments are open from 9 AM - 9 PM Monday through Friday. Since this was sent in over the weekend, you will receive a response this morning when our sales people handle the weekend's work. [EDIT]I have gone ahead and responded to your question myself. [/EDIT]
Extending our sales/billing hours to include weekends is something that we're planning on addressing this week.
Also please note: sales and support are handled by entirely different teams; support is available 24 hours a day, 7 days a week! Our response time average is in reference to our support team, not our sales team. Clearly it's not reasonable for us to average 15 minutes per issue if we're not answering tickets over the weekend (although I suppose it's still mathematically possible ).
Hope that clears things up!
Matt
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| Posted by RuinDweller, 06-20-2005, 10:00 AM |
| It really cleared everything up.
Indeed I got a very helpful and friendly responce.
I just hope my post didn't scare away any of potential clients.
Anyway, you just jumped to the top of my list.
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| Posted by Matt Lightner, 06-20-2005, 10:04 AM |
| Glad to hear it--always happy to help!
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