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VARHosting.net Review
| Posted by freak, 06-11-2005, 08:25 PM |
| Can't remember for sure how long I was with them, but I suppose it has been about half a year.
Things started out with a bang. Server was great, Server load was low, support was instant over live chat.
Over the months, minor hiccups came into play. Server load is often dangerously balanced such that it is high, but doesn't yet affect the performance of the site. I don't have stats about uptime, but I stay online almost all throughout the day, and whenever I felt like it, I just check if my site is still online. Which means I check about 10 times a day, and can't remember any downtime.
Live support in the later stages were clearly overworked. Often you can't connect, and when you do, you know that the operator is dealing with alot of issues at a go and is slow. However, their support staff still gave me the feeling that they are well trained with access to the server so they can actually fix something, and not just push it up a level. I rarely try their ticketing system cause if I can't get them on live chat, I'll probably figure it out myself in a few minutes anyways. When server is up and running fine, I don't go looking for support often anyways.
Roj seems like a great guy who knows what he is doing, and I am sure he'll do a great job. After all, with the costs he is charging, no one has the right to complain.
I left cause I moved out of my country and wanted something local instead.
Cheers and thanks for reading
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| Posted by ebiohosting, 06-12-2005, 04:43 AM |
| Agree, but Roj should change his SLA for UPTIME guarantee from 99.9 to 95-96% or NO uptime guarantee at all. I am waiting for their premium reseller plan otherwise I will also move to another server.
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| Posted by ldcdc, 06-12-2005, 06:48 AM |
| I get your irony, but if uptime is poor, it would actually be to his advantage to lower the uptime guarantee (or even better, not specify one at all), as no one would ask for, or be entitled to refunds.
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| Posted by ebiohosting, 06-12-2005, 07:48 AM |
| VH has prorated refund policy. But the amount I pay for hosting is not even equal to what I pay for a coffee in a good cafe here in Sweden, so I dont bother.
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| Posted by joshuayip, 06-12-2005, 08:27 AM |
| I have no complains about their customer service professionalism, it is just the uptime, which form the critical point of every subscription our customer gives to us. Web hosting provides web presences. Bad uptime is not giving any positive contribution to web presense. Overall, I would say customer services is great!
Joshua
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| Posted by Aurelian, 06-12-2005, 08:44 AM |
| i have uptime over 99,9.
Aint ,99 but its above 99,9 anyway. and i LOVE it.
for those costs, varhosting r00l3z. Try other hosts at those costs and see the differences.
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| Posted by DediZoneSales, 06-12-2005, 02:36 PM |
| Yes Roj is a good guy, he is going down the right path with varhosting
Best of luck to him
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| Posted by Chris1973, 06-16-2005, 12:03 PM |
| But if your coffee was served cold and the cup half empty would you complain?.
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| Posted by cartika-andrew, 06-16-2005, 12:12 PM |
| This is a really interesting statement...
Just out of curiosity, call this market research if you will...
Do you just have this reseller account for personal use, or do you rely on it for business?
If its for personal use, I can understand devaluing the service and the lack of interest in overall reliability...
If you actually rely on a service for business, how many cups of coffee is this worth?
(Disclaimer** my question really isnt about VH or any indication of VH either way - Ive actually countinually been impressed with VH for the level of support they provide for the money they charge and how they do not hide when the going gets rough - Im just trying to understand which consumers shop for which price range of hosting and why)
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| Posted by mijokijo, 06-16-2005, 12:14 PM |
| You're making a correlation where there is none. If you have a half-empty cup of cold coffee, you are missing a lot more than 3% uptime. If the bag of chips you just opened is only 4/5 full, and it has some broken chips, do you complain? Do you take the chips back? I suppose it depends on how much you paid, and how important the quality of the product is to you. Your analogy is an exaggeration.
Personally, I've been with varhosting since April, and I am satisfied with what I have gotten for my money. I just hope varhosting can rise above the recent criticism it has gotten.
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| Posted by freak, 06-16-2005, 09:22 PM |
| I am not exactly sure where the whole discussion is going when the discussion is about my experience with VH. But anyone who complains about VH to me is just those who buys a small cheap car and later complain that it is not running as well as a Mercedes Benz.
And seriously, if a business cannot afford to pay that extra 10 bucks a month for some quality hosting, I wouldn't do business with it in the first place. Their finances must really be ugly if they can't even pay 10 dollars...
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| Posted by bravoland, 06-16-2005, 09:28 PM |
| thanks for the info
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| Posted by Chris1973, 06-19-2005, 06:37 AM |
| That all depends on how the product is marketed. It seems that the general concensus here is that 99.5 - 99.9% uptime is not realistic with a budget host. Yes or no?
Okay well if it is not realistic, then why it it largely deemed amongst the industry to be perfectly acceptable for such hosts to advertise an exaggerative amount of uptime?. I read here, almost everyday, of snide comments against those who have taken such offers from other webhosts 'Well you pay $4 a month what do you expect'. Hardly constructive.
As a client, perhaps we just expect the level of uptime that is promised to us on your websites?, is this too much to expect?
To use your original Mercedes analogy. If I was to buy a small car which wasn't marketed as a Mercedes then I would be wrong to expect Mercedes Performance and realiability and have no complaint. However if I was sold a car, where it was clearly advertised that the vehicle gave performance equal to that of a Mercedes, then I would have reasonable grounds as a consumer to complain if these claims were proven to be false.
In other words, I think it's about time that webhosts were a little more honest with their service and uptime figures.
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| Posted by ldcdc, 06-19-2005, 11:39 AM |
| It is also time for the customers to realise that not all cars will run flawlessly for 100.000 miles or whatever the guarantee is.
In other words, they should read the contracts they sign and make sure they agree to what's said there. Too many hosting customers fail to realise and accept that the host ultimately makes no claim regarding the level of uptime (or the availability of up-to-date backups etc.)
Going even further, in a world where marketing techniques take so many confusing and sometimes deceiving forms, ignorance is not bless. One needs to learn in order to protect oneself.
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| Posted by freak, 06-19-2005, 09:11 PM |
| I don't even know why I am talking about this cause I've got no complaints about the uptime, but I suppose if a host garantees a particular amount of uptime and is willing to pay up when they can't match it, there really isn't anything to complain about. They are keeping their side of the contract.
Also, all cars are marketed as the best in their class. VH is marketed as a budget host. Me thinks it is perfectly acceptable.
That is if one owns a business that can't afford $20 dollars extra to go with a well established host.
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