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Platinum Server Management
| Posted by feedmyfish, 11-08-2010, 04:01 AM |
| Hi, I'm thinking of using Platinum Server Management to manage and monitor my VPS (my VPS is unmanaged). However I've read a few reviews that they are not proactive in their service and response times can sometimes be unacceptable.
If I use them, I will have to rely on them fully because I do not have any other tech support for server administration. I'm planning a start up website that is quite ambitious. My previous host was managed, so I'm not familiar with server administration and what is required.
My question is:
1)For the price of $30/mth can I rely on Platinum server management fully, as my primary and only server administration tech support. or
2)Do you recommend using Platinum server management together with a backup team (paid per hour) that can be called on for more urgent matters that require immediate attention and resolve, e.g if server goes down. or
3)Do you have any other recommendations?
Kind regards
Ashley
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| Posted by DMEHosting, 11-08-2010, 04:03 AM |
| They are just fine and will manage the server for you.
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| Posted by funkywizard, 11-08-2010, 04:34 AM |
| I've used them before, I definitely cannot recommend it. The response times are pretty bad, and their service definitely cannot be described as proactive. I have heard of people having good experiences with them, but maybe their expectations were low, I don't know.
You get what you pay for.
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| Posted by swiftnoc, 11-08-2010, 04:50 AM |
| We have used them some years ago, to act as a tier-1 support to offload some of the simple tasks of our own admins. even with the simple tasks they simply do not perform well. If you give them something harder then simple, it takes quite some time to get it done. When our own administrators checked their (PSM admins) work, they were not pleased (to say the least).
Looks like most of their tasks are automated with scripts.
So to answer your questions:
Absolutely not. Unless you have non mission critical websites that can endure less then optimal configuration and reasonable downtime.
Maybe. It depends really what you need to have managed. Its better to look at a more experienced management team.
The price already gives you an indication that they automate most tasks and do not work with the best and brightest admins.
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| Posted by Daryl, 11-08-2010, 06:56 AM |
| Ashley,
How critical are the website(s)/app(s) that are hosted on the server? If they are mission critical that would cost your organization significant amount of $$$ I wouldn't recommend PSM. However, if you are looking for a budget server management firm which is more on a reactive approach they're not that bad. For the price, the service is worth it.
Good luck!
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| Posted by ServerManagement, 11-08-2010, 08:14 AM |
| swiftnoc, Sorry to hear about your experience and although I don't know what issues you had, as you said, that was several years ago, and our service has greatly improved and changed since then. We encourage you to try our service again and with our 30 day nothing to lose unconditional money back guarantee and post your feedback after.
But as with ALL companies, you will always find some bad reviews mixed along with the good reviews. Depending on how large and how old the company is, the more you will find. Just look at the largest and oldest and best web hosts and dedicated server providers, and you will find the most bad reviews on them. Why? Purely because of their volume. People are quicker to post a bad review when they are angry out of revenge or to remember about a past bad experience, than to take a minute to post a full honest neutral/positive review.
The key is for the reviews to be balanced, meaning you don't find more bad than good, then you have to make your own determination based on what you see. Since the majority of other server management providers are new or small, the amount of feedback on most of them aren't much, so just because someone has no complaints doesn't mean they are better either if there aren't many enough good posts either. As we've been in business for over 10 years, you just have to realize that when you see 1 complaint for every 100 good posts here, logically does not mean anything bad.
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| Posted by Keiro, 11-08-2010, 08:20 AM |
| I could've sworn I posted my response here. WTF.
Either way...
PSM? Hah!
Their response times are crap. And that is from being a customer of theirs from I think 3 or 4 months ago. Only recently did they finally stop e-mailing me about "invoices" I needed to pay for considering I'd cancelled and stated I wouldn't be with them at the end of the billing cycle.
o_o Either way... yeah.
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| Posted by tsj5j, 11-08-2010, 08:20 AM |
| Nice response to a dissatisfied customer.
Some hosts on this forum can certainly learn to treat customers with the respect you do.
And that basically summarizes it for OP.
I'd say you should try management services and find how well their services suit you.
If you don't like it, you can always fall back on the management packages most DCs offer or seek another company and use their money back guarantee.
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| Posted by feedmyfish, 11-08-2010, 09:03 AM |
| Hi Daryl thanks for your response. Yes I would say it is mission critical. How would you describe a "Proactive" Server administrator and a "Reactive" server administrator? How are they different in the type of service they provide.
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| Posted by swiftnoc, 11-08-2010, 09:10 AM |
| I reactive administrator will do things on your request.
A proactive administrator checks security on a daily basis, keeps score of zero hour exploits and knows what your box is running. patches your applications when required.
Proactive administrators also monitor the services that are important for you and react when these services show errors or problems.
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| Posted by racknap1, 11-08-2010, 09:25 AM |
| Check out their Why Us or their competitive advantage page and you will get the answer.
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| Posted by ServerManagement, 11-08-2010, 09:53 AM |
| funkywizard, to clarify your statement:
Our services are "not" marketed nor described anywhere as proactive. In fact, our site specifically explains that our service is reactive.
Btw, thanks everyone for your good words and compliments!
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| Posted by wildhorseharry, 11-08-2010, 11:10 AM |
| I have known Ethan and his staff for many years and they are real stand up guys. I am confident they can handle your needs and you will be completely satisfied with their service. I know many clients that use them and are satisfied.
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| Posted by LynxUser, 11-08-2010, 01:52 PM |
| I was with untill last month and I had no issues at all, I left due to funds being limited but I could not say anything bad about them.. Ok, They may have had a slow response here and there but the job was well done in the end.
I forgot most of the names who replied to me but Frank was one of them, He was very helpfull.
The only flaw I found was with Kernal functions and such, There experienced but not for custom builds. Other than that I rate them 9.5/10 and I hope they continue to do well in the future.
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| Posted by mikefrancis, 11-08-2010, 07:42 PM |
| I've also been using PSM and really like their services. You should try them out.
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| Posted by feedmyfish, 11-08-2010, 09:11 PM |
| Hi thanks for your reply and everyone else who has replied. I think I have my answer. I do need a proactive administrator, I have no fall back support and my own understanding in this area is pretty much nil to zero..
In saying the above, anyone out there reading this thread please keep posting because I would love to learn and hear your thoughts.
Everyone who has commented thank you, I think you guys rock!
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| Posted by hivelocitygm, 11-10-2010, 12:56 PM |
| Also check out TotalServerSolutions.com. We have had customers use both PSM and TSS and the latter has received the higher praise. They are more expensive but offer a 5 minute ticket response SLA.
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| Posted by brianoz, 11-13-2010, 07:05 PM |
| Guys, if you're paying a subscription service of USD $30 a month, or anywhere near that, you just need to be realistic. Server maintenance - yes, proactivity and fast reaction gotta come at 3-4x that price, at an absolute rock bottom minimum.
Think of it in this purely practical way - if you can't cover an experienced admin's time on the amount you pay, you're not gonna get that experienced admin's time, are you?
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| Posted by Yujin, 11-13-2010, 08:26 PM |
| Check this poll http://www.webhostingtalk.com/showthread.php?t=986822
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| Posted by leo1977, 11-24-2010, 06:17 AM |
| I have only bad experience with platinumservermanagement.com so far they are VERY rude and takes forever to response.
It takes 24 hours for them just to set up your account so you can start using there services. What's up with that?
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| Posted by ServerManagement, 11-24-2010, 08:25 AM |
| You signed up, our web site said account activation takes up to 24 hours, you then paid, and then just '6 hours' later you come on chat complaining that our service is slow. What service? What experience? You have not received any service at all.
Here's your chat:
> [15:42] USER: Your services seems to be slow .. What does it take
> 24 hours for an accoun creation???
> [15:50] PlatinumServerManage: Our services are not slow. This is part
> of our account setup process which is listed on our website and also
> after you signed up which you agreed to. I'm sorry but we do not offer
> instant account activation. As per my previous reply if you have any
> further questions regarding our account setup process you will need to
> email our sales department directly at sales@platinumservermanagement.com
> [15:54] USER: Well, 24 hours just to give someone access to a
> ticketing system is a very long time for me .. anyway I will see how
> it goes tomorrow...
And you say that we are rude?
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| Posted by leo1977, 11-25-2010, 05:20 AM |
| The fact that you are posting a private conversation in a public thread again proves how professional you are. There are replies from your support rep that were rude. You let your customer know that it takes 24 hours for account activation after they pay. If account activation takes you 24 hours, I can't imagine how long it will take if you have to solve a real issue. I also saw other complaints about how rude you are and I would not do business with such company
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| Posted by ServerManagement, 11-25-2010, 08:36 AM |
| If you wanted to keep this private, then you should not have come to discuss this in public in the first place. This is a public forum, if you open a discussion here, we have every right to explain what happened in the same public forum that you brought this to.
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| Posted by Mark Muyskens, 11-25-2010, 03:16 PM |
| You are wrong. It says that it takes 24 hours and is even highlighted in yellow on the same screen with the paypal button. People need to learn how to read.
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| Posted by SoftDux, 11-25-2010, 04:44 PM |
| I take it you actually read the statement correctly? It actually says that setup can take up to 24 hours. 6hours is within that 24hour period.
The question, which PMS hasn't commented on yet, is, does it take 24hours to respond to support issues as well? Is the client really not allowed to question this? Would it not bother you if your support structure (whether outsourced or employed) tells you that you need to wait 24hours, or go and screw yourself if you don't bow to their greatness?
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| Posted by ServerManagement, 11-25-2010, 06:24 PM |
| This is the same exact discussion as in http://www.webhostingtalk.com/showthread.php?p=7137426
No need to ask and answer the same exact questions in 2 threads.
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| Posted by Mark Muyskens, 11-25-2010, 06:29 PM |
| To put it blunt, up to 24 hours means you be ****ing patient and wait till after the 24 hours to complain
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