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Hostgator Review (4 months)
| Posted by aris1970, 11-30-2004, 08:14 PM |
| Hi all,
I am a customer of Hostgator since the end of July 2004, having my 1st reseller account (2Gb disc space, 50Gb BWT) and I think the time has come to post a short review of this hosting company.
The registration process for my account was quite simple and easy and the speed of setting up my account was very speedy (about 20 mins!).
I hosted about 15 websites of our customers and up to now I have not received even one complaint about their sites/emails. Their uptime was excellent (almost 100%) although I did noticed some rare speed problems (about 7-8 times within 3 months).
We had no problem using WHM/Cpanel and the Messenger/Email support was very fast and helpful, although I guess that specifically Messenger staff sometimes acts like intermediate to the tech staff for almost all major questions (I guess that's normal).
I have also called 3-4 times (mainly to ask some presales/upgrade questions) and the telephone was answered very promptly, with no waiting time. I remember one time calling very late at night (due to time difference it was morning here) and still their suport was there and effective.
The only suggestion that I would like to make is to be a little more helpful when speaking on the phone. This does not mean in any way that they were not polite but the feeling that I am receiving when I call them is a little negative - with very short answers and not much explanations until you ask for them - or not as much friendly as I would like to be (maybe that's my opinion as I am not a native English speaker).
Anyway, I just signed up for my 2nd reseller account and the experience was very positive for one more time! They offered the 1st month for free as I asked and they set it up within 10 mins. And when I sent an email to the sales department (after 5 mins that I signed up for the 2nd account), asking for a free upgrade of my 1st account, they replied within 3 mins that the upgrade to 5Gb was already done! Pretty amazing I think...
Overall I must admit that Hostgator has proved to be the best hosting experience I've had for the last 4 years that I host my sites. They can certainly work a little more on the support experience the customer receives, but this does not mean you will have any unanswered questions or delays. It's nice to sleep calmly at nights and not be afraid whether your sites will be online and a technical team will seriously take care of them if needed. Hostgator is there for me...
If you are thinking of a reseller hosting provider - not the cheaper one but certainly cost effective and of high quality - then Hostgator should be included in your short list for sure.
Best regards,
Aris
PS. I hope my english is clear enough to understand me
Last edited by aris1970; 11-30-2004 at 08:20 PM.
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| Posted by ldcdc, 11-30-2004, 09:22 PM |
| You english is perfectly understandable and the review is a treat. Precise details, objective approach. A great review!
Thank you!
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| Posted by fender21, 12-01-2004, 11:13 AM |
| Good review...
I've been with HostGator for almost 8 months now and believe you summed up my experience with your review. HostGator has been very good to work with.
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| Posted by BrentOfHG, 12-02-2004, 10:28 AM |
| Thanks for the kind words Aris! If there's anything else we can do for you just let us know.
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| Posted by Intelle, 12-02-2004, 11:35 AM |
| Great review! I'm also thinking of going with HostGator soon. Aris, can you tell me more about the first month free and 5GB upgrade. Are they HostGator's specials.
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| Posted by aris1970, 12-02-2004, 12:16 PM |
| Thank you all for your nice comments!
Dear Intelle, I think you should send an email to Hostgator sales and ask them for the free 1st month offer. I don't think it's an official one but you can certainly make a try and mention my review as a proof! And I guess that Hostgator will be pleased to offer it since they do respect their customers.
Regarding the 5Gb upgrade that I noted, the fact is that when I signed in last July, their basic plan offered only(!) 2Gb of disc space but then they more than doubled it! So I asked them to upgrade my plan and they did it within 5 mins (maybe...3, I don't remember).
One last note: I remember that when I first signed last July, they made a mistake and did billed my credit card although they had told me that 1st month will be free. When I sent them an email, they responded immediately and informed me that they did a mistake and will not bill me for the 2nd month. This was true again.
Best,
Aris
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| Posted by phenom, 12-02-2004, 01:13 PM |
| if only they allowed SSH.
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| Posted by the_pm, 12-03-2004, 01:57 AM |
| I have lamented the same, as I will have to farm out the hosting portion of a new contract I'm fulfilling because the client requires SSH. That is the one single downside I've experienced with HG, no SSH. That being said, for my needs and the needs of every other customer I host, it's almost entirely insignificant, especially when considered in light of everything else they do so well (speed, reliability, customer service, etc.).
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| Posted by joshuayip, 12-03-2004, 02:26 AM |
| But when they give you SSH, their servers may be unstable. Therefore HG will not be the reputable host you know any more.....
Joshua
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| Posted by VER-Mo, 12-03-2004, 03:48 AM |
| Its very good to see a web host constantly getting positive reviews from its customers. Effeciently running a web hosting business is hard work. Keep up the good work Host Gator!
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