Email problem, any idea?

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Posted by frki1, 03-04-2010, 08:50 AM
Hy, I have problem with one email adress that can send email but cannot recive it. on the same user domain there are 10 more email adress and they work normaly ( can recive and can send ). This one can send but cannot recive, also there are no recived mails in webmail ( but i can see emails that i sent form webmail). Alos there is no error message. I tried to delete and recreate that email adress but no help. Any ideas? tnx, frki1
Posted by servertechs, 03-04-2010, 09:00 AM
Please check mail logs to find the exact error.
Posted by frki1, 03-04-2010, 09:09 AM
Hy, Tried to check in /var/log/exim_mainlog and also recject log and nothing. That is vierd thing. frki1
Posted by ksv2nash, 03-04-2010, 09:39 AM
Hello, check there how much mail's are in que using exim -bpc After that delete all frozen mails using exim -bpru | grep frozen | awk {'print $3'}| xargs exim -Mrm Then send mail from other domain
Posted by frki1, 03-04-2010, 09:48 AM
Hy, Only 2 emails in que. This: exim -bpru | grep frozen | awk {'print $3'}| xargs exim -Mrm give exim: no message ids given after -Mrm option Tnx
Posted by erectvps, 03-04-2010, 10:03 AM
Are there any bounce messages?
Posted by frki1, 03-04-2010, 10:14 AM
Hy, No. And like i said wierd thing is that from that same domain all other email accounts work normaly except this one. And he can send just cant recive ( message isnt eaven shown in webmail while send message is normaly shown)
Posted by madaboutlinux, 03-04-2010, 10:22 AM
Are you sure there is nothing in the mail logs at /var/log/exim_mainlog? Since emails are received on the other email addresses on the same domain, you should definitely see something in /var/log/exim_mainlog. Execute the following and send an email to the email address replace EMAILID with the one in question.
Posted by ksv2nash, 03-04-2010, 10:27 AM
hello, When you sending the mail that time just check live error logs so u can rectify it...... using tail -f /var/log/exim_mainlog
Posted by frki1, 03-04-2010, 10:45 AM
Hy, I get: tail -f /var/log/exim_mainlog | grep customeremail@domain.com 2010-03-04 15:42:11 1NnCFe-0006AS-SI <= myemail@domain.com H=servername [IP adress] P=esmtps X=TLSv1:AES256-SHA:256 S=1623 id=4B8FC6BA.9020201@domain.com T="test" for customeremail@domain.com 2010-03-04 15:42:11 1NnCFe-0006AS-SI => customer name R=mailman_virtual_router T=mailman_virtual_transport
Posted by madaboutlinux, 03-04-2010, 10:48 AM
There should be something more in the logs. What is the output of?
Posted by frki1, 03-04-2010, 10:52 AM
Hy, This: grep 1NnCFe-0006AS-SI /var/log/exim_mainlog 2010-03-04 15:42:11 1NnCFe-0006AS-SI <= myemail@domain.com H=servername [IP adress] P=esmtps X=TLSv1:AES256-SHA:256 S=1623 id=4B8FC6BA.9020201@domain.com T="test" for customeremail@domain.com 2010-03-04 15:42:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1NnCFe-0006AS-SI 2010-03-04 15:42:11 1NnCFe-0006AS-SI => customer.name R=mailman_virtual_router T=mailman_virtual_transport 2010-03-04 15:42:11 1NnCFe-0006AS-SI Completed
Posted by frki1, 03-04-2010, 10:54 AM
Hy, Also i forgot to say when i do in his Cpanel Email Addres trace i dont get nothing and for other his emails i get route? Tnx, frki1
Posted by madaboutlinux, 03-04-2010, 10:56 AM
The logs say "completed" which means emails are delivered fine to the email account in question. You definitely should be doing something wrong while accessing emails. Check if you see the email under the directory
Posted by frki1, 03-04-2010, 11:01 AM
Hy, Nothing Dont get it... I dont know what would i doing wrong with accessing mails? I can acess his other email, just this email adress is problem. Alos his email adress is name.name@domain.com and i tried to make new adres namename@domain.com and this one works perfectly like his 10 other Tnx, frki1
Posted by energizedit, 03-04-2010, 12:00 PM
What about trying to set up a forwarder for this address? Set it up to forward to another address and see what happens. Another thing to try is Email Delivery Route in cpanel. So what that tells you about the path a message takes trying to get to that address.
Posted by frki1, 03-04-2010, 12:36 PM
Hy, Tried...doesent work. Still not reciving email. For all others email adresses in Cpanel delivery route is: emai@domain.com virtual_user to local delivery and for this email is blank. What to do now?
Posted by Technical Support, 03-04-2010, 02:43 PM
Is mailing list configured for the email address which is having problem ?
Posted by frki1, 03-04-2010, 04:06 PM
Hy, No...there is no mailing list for that email.. and also this email adress worked noramaly..it just stopted to recive mail..
Posted by frki1, 03-05-2010, 07:51 AM
Hy, Any new suggestions?
Posted by madaboutlinux, 03-05-2010, 07:53 AM
Have someone look into your server as everything related to this issue has been discussed in this thread and everything from now on will only be a guess work.
Posted by frki1, 03-05-2010, 08:22 AM
Hy, One qucik idea..could this be somehow connected with mailbox permissions for this email?
Posted by Johnny Cache, 03-05-2010, 09:13 AM
It's a possibility, I suppose. I've pasted an example of correct mailbox permissions. # cd /home/username/mail # ls -al # cd domain.com/ # ls -al If it's still not working the only other thing I can think of would be to make a backup, and delete/recreate the non-working email address. Good luck!
Posted by frki1, 03-05-2010, 12:05 PM
Hy, I get same thing..so permisions are also ok.. Tried to recreate account (delete and recreate) and the situation is same...can send but cannot recive... I am in fron of big wall now...starting to be without solutions.
Posted by Johnny Cache, 03-05-2010, 12:08 PM
can you copy/paste a good chunk of your /var/log/exim_rejectlog and exim_mainlog on here? I'm happy to take a closer look
Posted by frki1, 03-05-2010, 12:26 PM
Hy, Tnx on help This is from exim_mainlog: 2010-03-05 17:09:42 H=myserver [IP] Warning: Sender rate 0.0 / 1h 2010-03-05 17:09:42 1Nna5u-00073a-GJ <= myemail@domain.com H=myservername [IP] P=esmtps X=TLSv1:AES256-S$ 2010-03-05 17:09:42 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Nna5u-00073a-GJ 2010-03-05 17:09:43 1Nna5u-00073a-GJ => customername R=mailman_virtual_router T=mailman_virtual_transp$ 2010-03-05 17:09:43 1Nna5u-00073a-GJ Completed Is tis shown after i sent email from my email adress to his, looking to this it seams that email went ok, just there is no sign of it In exim reject log there is nothing conected to his email adress also. Also i cannot see that email in his webmail, but i can send email from his webmail to me and recive it normaly. When i replay to that email that i recived email ( my answer ) just disapire. All other his emails work normaly and that is the wieredst thing??? Tnx, frki1
Posted by Johnny Cache, 03-05-2010, 06:03 PM
I just sent you a private message. I don't want to flood this thread every time I think of something else we could try.
Posted by frki1, 03-06-2010, 06:46 AM
Hy, Tnx on help PM sent..
Posted by frki1, 03-06-2010, 07:10 AM
Hy, Just to update.problem solved. Tnx to nwtg on help and everybody else.. nwtg you have beer when you are in Europe
Posted by Johnny Cache, 03-06-2010, 02:59 PM
Hey, glad to hear you're up and running again. I'm gonna hold you to that beer.
Posted by frki1, 03-06-2010, 03:44 PM
Tnx again on help...As i said when you are in Europe beer wil be ready
Posted by Johnny Cache, 03-06-2010, 03:44 PM
Sounds good pal.

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