Portal Home > Knowledgebase > Articles Database > Am I talking rubbish?
Am I talking rubbish?
| Posted by WaldoUK, 06-18-2002, 08:20 PM |
| OK, I need you well informed people to tell me I'm talking mince! Instead of the usual "Should I go for Reseller A or B?" I am doing this instead. After contacting and carefully reviewing several hosts for their reseller plans I've made particular conclusions. If you can tell me whether any of them are the perfect truth or total rubbish then it will help me decide myself!
Here's the list:
Splashhost
For:
Alan offered a very quick turnaround on the pre-sales support request I put in. I get the impression from searching this forum that he is an honest bloke, with a good business. They are also (I believe) UK based, which would be positive from my point of view.
Against:
From the pre-sales questions, some of the options seemed to be limiting (only installing PHP modules if they are deemed "of use") A monthly fee for IP addresses instead of a one off. Only support for Neomail (no custom packages are allowed)
MCHost
For:
Free installation of required modules, free installation of SSL cert, friendly pre-sales support. Seemed to have quite a few recommendations from previous searches.
Against:
Again, a monthly fee for IPs; some questions in my pre-sales e-mails were not fully answered (whether this was an oversight or a deliberate intention I'm unsure)
Voxtreme
For:
Anonymous shared SSL for resellers and their clients; generous 4 IPs with packages; one off payment for further IPs; again, there seems to be a solid backing for Voxtreme on this forum
Against:
Slowest of all to respond to pre-sales; no e-mail address on site for pre-sales (seems pedantic, but I like to know the address!); Some questions seemed to trip up sales (such as me asking about IMAP and PGP encryption for Form-mail)
I've also considered Cadenet (offer true 24 hour support, but there seems to be a few negative comments about them spamming the request forum) and Matrix Reseller (Personal recommendation, but I'm unsure about H-Sphere)
Could anyone let me know whether my opinions are well founded or totally ignorant.. I'm really stuck as to which company to go for - I made my last decision quite poorly, so I do not want a repeat of this again. Therefore, you clever, clever people can help
Thanks for your time
|
| Posted by Grizzie, 06-18-2002, 08:32 PM |
| From what I understand, both splashhost and MCHost are charged monthly for their IP addresses so they just pass that charge along to their customers instead of building it into the price of the plans.
Don't forget, unless you have some kind of need for an IP (SSL Cert) , the IP addresses either of these companies give you should be more than enough for most purposes.
|
| Posted by WaldoUK, 06-18-2002, 08:37 PM |
| Ta for the reply Grizzie - as for the "need" for IP addresses - I understand fully about this, but some customers just seem to think that more features must mean it's better, regardless of whether they actually use the IP addy or not. However, I know for a fact that 3 potential clients* will definitely be wanting their own IP address.
* When I say potential clients, I mean 3 clients who I've worked with on a web-design basis. When I contacted them about hosting they all expressed an interest
Thanks.. any other thoughts?
|
| Posted by appletreats, 06-18-2002, 08:48 PM |
| Perhaps Voxtreme is slow to respond to pre-sales questions, but their support response time is always fast. Nearly all of my tickets have received an answer (not just a response, an answer of some sort) within 30 minutes. So don't think that their pre-sales response time is related to their support response time.
|
| Posted by Axel Teflon, 06-18-2002, 08:54 PM |
| Cadenet seem very pleasing. I've talked to the owner (i believe) and hes very kind on helping you get around the site blah blah lbah.
I also believe your looking for something UK based, and I would defianly recommend Cadenet. Its the best UK hosting firm I have came across yet.
Or else theres 1&1 which is a good UK based hosting firm.
|
| Posted by WaldoUK, 06-18-2002, 08:57 PM |
| Well, the response time wasn't "bad", but out of the hosts I contacted they were the slowest:
Splashhost - 28 minutes
MCHost - 50 minutes
Voxteme - 5 hours 5 minutes
Of course, I'm not naive enough to think that a fast pre-sales response will equate to good after-sales support - I've had problems in the past where a host can be extremely helpful and friendly before you've signed up, but once you've paid, they decide your ticket can wait a couple of weeks
Thanks however for your personal thoughts... I'm finding this pretty tough to decide upon
|
| Posted by Alan - Vox, 06-18-2002, 09:01 PM |
| Just to clarify, i do officialy charge for ip numbers but i have only done so once, normally ill just give them for free. Why dont you explain to your customers that they dont need an ip number of their own?
|
| Posted by ckpeter, 06-18-2002, 09:05 PM |
| I think Matrix Reseller is a sub-divison of Voxtreme.
Peter
Matrix Reseller is a sub-division of Vortech.
Last edited by ckpeter; 06-18-2002 at 09:17 PM.
|
| Posted by WaldoUK, 06-18-2002, 09:15 PM |
| Matrixreseller - I thought it was Vortech, or are they one in the same? Too many hosts with names beginning with "v" for my liking
Sorry, you have my apologies. It was mentioned in the original e-mail but I overlooked that fact when I was typing the post. As for the customers, I will be trying my acts of "persuasion" to get away from IP addys!
|
| Posted by ckpeter, 06-18-2002, 09:16 PM |
| You are right, its Vortech. I got the two confused. Sorry.
Peter
|
| Posted by mdrussell, 06-19-2002, 04:22 AM |
| To clarify, I apologize for the delay in reply to your pre-sales questions, over 5 hours is not good enough so I will take steps to ensure it doesn't happen again.
Support questions are always our number one priority, and our turnaround time is under 1 hour.
The reason we use a contact form instead of our sales email address is to try and reduce the large amount of spam we were receiving. You can still contact us at sales@voxtreme.com if you wish.
Regards
Matt
|
| Posted by bruce1234at, 06-19-2002, 07:35 AM |
| wow...from my experiences with hosts, a 5 hr response from sales is quite good! hell, most hosts' support departments don't reply to support requests with in that time frame
|
| Posted by WaldoUK, 06-19-2002, 12:43 PM |
| I think I'm going to have to roll a dice to decide... I can't think of any other way of deciding
Mind you I think all three would be a good choice - no matter who I go for, I'll let everyone know how I get on. Thanks for the advice and discussion all
|
| Posted by Suffolk Designs, 06-19-2002, 02:38 PM |
| I would suggest rolling 1 dice,
if you throw 1-6 then go for Voxtreme
If it lands on an edge go for someone else
|
| Posted by Change, 06-19-2002, 02:40 PM |
| Yep all three would be excellent choices imo Of course I chose for the best myself and still very happy with my choice: Voxtreme
|
| Posted by Change, 06-19-2002, 02:43 PM |
| LOL!!!!
|
| Posted by WaldoUK, 06-21-2002, 01:05 AM |
| Kinda boring update
To let you all know, I decided to go with Voxtreme. I eventually took MCHost out of the equation, after that I was left with a tough choice between Voxtreme and Splash host. I flipped a coin (no, honest I did!)
Started off well - the account was set-up in just over an hour, but I was a bit confused by some info in the "welcome" e-mail. (Had problem via my domain registrar before as well, so it was a case of wanting to double check with Voxtreme first). It gave me a good opportunity to test out the support I thought. The helpdesk seemed a bit buggy (problems logging in), but I was aware it was just being implemented. I submitted a ticket and waited, the waiting gave me a good chance to come back here and randomnly pull out particular quotes....
It's coming up now on 7 hours, the ticket rests "still unassigned"
Now, before anyone accuses me of being overly demanding, perhaps my expectations were built up a bit too much. I've certainly had much, much, much worse from those involved in this industry (try 7 days ).
However, I'll let this one pass. Hopefully it's a one off. But as an overall comment, it's good being able to air these comments online - not only should it be a "kick up the arse" for hosts but it also relieves the stress of the situation
|
| Posted by Change, 06-21-2002, 03:14 AM |
| Your helpdesk ticket is still unassigned at Voxtreme after 7 hours?!?!?! That would be really strange, my tickets have been answered under 1 hour, 90% of the time under half an hour, even with low priority! Try asking about it in their forum...
|
| Posted by WaldoUK, 06-21-2002, 03:15 PM |
| Ticket was answered after about 9 hours, then a note added after 17 hours. Matt got in touch personally regarding the poor support time, apologised and explained it was a glitch in the new ticket system.
As far as I'm concerned, the response time left a bad impression, but the fact that I received an apology improves the overall situation. Not many hosts go to that trouble. Plus, as I've said, a reply in 9 hours still isn't "bad"
|
| Posted by Change, 06-21-2002, 03:32 PM |
| True, before Voxtreme I used to think everything under 24 hours was good and everything under 12 hours was impressive
|
Add to Favourites 
Print this Article
Also Read
Shared Hosting
Shared Hosting
