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Question about suspending an account
| Posted by junglecat, 06-26-2008, 05:00 PM |
| I have
WHM 11.23.0 cPanel 11.23.3-R25068
FEDORA 4 i686 on standard - WHM X v3.1.0
I had to suspend a reseller account, and I assumed all the accounts owned by that reseller would also be suspended, but they are still online.
Is there a way to suspend all the accounts owned by a reseller at once, without needing to suspend each one individually?
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| Posted by Tina J, 06-26-2008, 05:08 PM |
| Yes, go to Reseller Center and suspend him from there.
If you simply suspend him from the Account Features > Suspend/Unsuspend area, it will only suspend the single account.
--Tina
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| Posted by junglecat, 06-26-2008, 05:14 PM |
| Oh, duh. I didn't know there was another place to suspend. It's the first time I ever had to suspend a reseller.
Thanks!
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| Posted by Tina J, 06-26-2008, 05:17 PM |
| Don't feel bad. I made the same mistake when I first started using cPanel years ago!
--Tina
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| Posted by junglecat, 06-26-2008, 05:33 PM |
| Well, that didn't last long.
The reseller was 3 weeks late for payment, and wasn't responding to emails or a billing request.
But 5 minutes after I suspended all the accounts I got payment and an apologetic email.
So I mass unsuspended the same way I mass suspended.
Now I know something new about WHM.
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